December 2024 by Michael Roberts
Rude man on the phone, order late so called to check was told ?what do you expect its Friday night?
December 2024 by Jade Gunn
Pizza order arrived 15 mins late for a start.
Pizza then arrived wrong. Ordered half tomato sauce half bbq sauce, came all bbq. Ordered Hawaiian on both sides, didn?t receive any ham or pineapple. Called branch, claimed they can?t do half different sauce base though website allowed and admitted pizza topping was read wrong and confirmed it was a mistake I?ve then said I want a refund, he?s then said he can?t but can send a new pizza, as it?s over an hour after I?ve ordered I?ve declined a new pizza and he?s said I can have credit on branch, again declined. He?s then said he can?t refund which is against trading standards policy. He was rude and argumentative the whole phone call and said because we had a pizza and wanted a refund we was contradictory and even if head office told him to refund he would not authorise it. You can note that I also told him they can collect the wrong pizza they sent as it?s going straight in the bin. He was the most disgusting man I have ever spoke to and if this is how you treat your customers for your mistakes I will never ever order anything from you again. Vile and outrageous. Have made formal complaint
December 2024 by Debidutta Mishra
Terrible service - avoid. I placed an order which was supposed to be delivered by 7.30 pm. For some reason they chose to deliver by Uber and which was picked up at 8 pm. Tracking shows 10 mins but uber driver was going all around Norwich probably delivering 100s and delivered at 8.35 pm. Icing on cake - nobody bothered to pick my call on store. My friday dinner was ruined.
September 2024 by Marti Moynihan Westfield
Got the chicken fajita pizza, deep pan. Was brilliant, great taste and prep. Service was friendly and the shop was clean.
April 2024 by Donna
We ordered via uber eats, pizza came nice and hot and very tasty. Will order again
February 2024 by Phil Towers
The order was very late, food order completely wrong, rang up the store - Norwich South (Grove rd) to say order was incorrect and was told by the contact person that he was the chef and he'd cooked it and that I was wrong !!! II said that the pizzas we'd ordered were meant to have meat and no vegetables and the chef said the meat was hidden under the cheese !!! IVery cross and disappointed, never had problems with Pizza hut before over many years but will never use again.
February 2024 by Lisa Howard
Rude staff and the most awful pizza I'd ever tasted. cold and flavourless. Never will I be eating pizza from this place again. Don't waste your
January 2024 by Ajesh Raj
Food- The pizzas are average when compared to the actual standards.Service- They are reasonably good in terms of their service. The atmosphere is not welcoming as it?s not a dining restaurant and they only deal with delivery and take away orders.Hygiene- I found the place to be bit unhygienic. There was plenty of dirt and waste underneath the main oven and it looks like it?s not been cleaned for ages.I feel the team should give more importance to hygiene when it comes to food because it ultimately affects the people?s health.
December 2023 by Brad Knowles
Staff literally hide until 11pm and then tell you it's too late to order, even though they're meant to be open until midnight.
November 2023 by Roxana Mazilu
it's not ok, the staff takes it with their hands (tomatoes, cheese, ham, etc.) it's not normal and not at all hygienic, I don't recommend !!!
October 2023 by Rachel Smith
Was sent the ?pizza ready? email and when we arrived it wasn?t ready!! Bad service
October 2023 by The Shire Holiday Home
Was sent the ?pizza ready? email and when we arrived it wasn?t ready!! Bad
May 2023 by Adebusola Olabiran
Really good fresh pizza. And they deliver in time and always answer the phone. Best in Norwich
January 2023 by Matt Osborne
Small takeaway not much to say, pizza was a bit soggy, other than that ok
September 2022 by God Is One
Picked up pics after 15 mins of ordering, very nicely made, loaded with cheese and ingredients , not like our local papa John's in chatham or pizza hut in rochester kent. Recommended
