February 2024 by Jane BAGLEY
Emailed three times with phone number to discuss silver eye sore installed in front of our house. Other residents complained too. Whilst no rules broken, neighbours should be considered and the issues with silver reflecting into other properties addressed! Silver is not ideal on residential estates I should not have to overlook something that resembles the local takeaway. It?s how businesses respond to complaints and upsets that speaks volumes. Being totally ignored says a lot! Shame as we used ourselves previously as local.
February 2024 by Jonathan Tinsley
Good sales staff very knowledgeable and helpfulSome issues arose but where dealt with and fire ? looks great
November 2023 by clive button
Great company to deal with.. and a 1st class job from the fitters. Fire looks great.Would definitely recommend ?
September 2023 by Geoff Blampied
Tom provided us with excellent advice about all of the various options available for our new fireplace. When an issue occurred with our new fireplace they did everything possible to get it fixed quickly. Great service.
August 2023 by Jonathan Starling
Engineers arrived on time, were friendly and efficient.
August 2023 by Matthew Cross
Superb service from Norwich Fireplace & Woodburners. They took time to find out what we wanted and offered some great ideas and solutions. Matt and his colleagues were very helpful and patient and you could sense they had a huge amount of experience to draw on - nothing seemed to phase them. They were very mindful of budget too, so a number of ideas were about how to manage costs - very refreshing. Great attention to detail as well (for example they had to brick up the gap made by the old flu when taking out our old fireplace and the brickwork matched perfectly - great job). Overall we've been very pleased with the exceptional service we received and we love our new fireplace.
May 2023 by craig weston
What a wonderful company to deal with and so helpful too. We had issues with our new stove and in the end was replaced for a different make which has resolved our issue. To say the team went out their way to help us is an understatement. We had a fitter come to the house on a number of occasions to change bits and pieces (chimney top, etc) which ulimately meant in the end having the new stove fitted. The issue wasn't with Norwich Fire Place & Woodburners but with stove its self.
April 2023 by caroline bennett
Excellent service from start to finishFriendly polite and professionalLovely finish the burner is perfect....
April 2023 by Karen G
Great service from the whole Team from start to finish. They have done a brilliant job installing our wood burner. Very clean neat job. Highly recommended.
November 2022 by Mark Dennis
Great service from start, order and installation. Kept informed, well organised and installation great too - very pleased and would highly recommend.
November 2022 by Shelagh Jones
Very unhelpful. They sell you a fire but the after sales is non existent. The guy I spoke to was an automatum and just talked over me. I will never be tempted to return to them on Woodside Rd.
November 2022 by james
We wanted to thank you for the recent installation of our wood burner. Your men were excellent, extremely tidy, hard working and efficient. We?re looking forward the cold weather now!
November 2022 by Reg Walker
Friendly service, with people who know their job and do what they say they will do, when they say they will do it. Efficient, helpful and capable engineers. A pleasure to deal with them.
November 2022 by Paul Davies
I requested a call back to discuss my desire to have a quotation, they called me back within 24 hours (1 star) the sales assistant was pleasant (1star) however rather than discussing my needs/ budget etc I was informed that you have to pay £20 for an estimate which if I proceeded with the purchase would be refunded. We all know monies tight so any sizeable purchase you make should have at least 2-3 quotations to ensure you are getting value for money which I?m sure this company would agree?.. If they were as confident in there products, pricing, installation and service as there website suggests this ?barrier? would be removed.Constructive criticism can grow any business?
November 2022 by Graham Ventham
Thanks to Matt and his team the whole experience of dealing with NF&W was excellent. From the initial enquiry in the showroom to the installation of the fire the service was faultless.The finished fireplace looks fantastic.I would definitely recommend this company and I do not say this about many companies.
