August 2025 by Layla Kosima
Just wanted to say a huge praise and big thank you to Peace who helped me with a complex situation regarding my bank account a few weeks ago and worked very hard and long to find a solution for me. I felt that she stood up for me and really cared about helping me. Big thanks Peace!!! ?
February 2025 by Ruth Pearson
My daughter and I needed to prove ID and present LPA documents in order to open an account for a member of the family.
At the same time we discussed how better to manage money in our Nationwide accounts.
We were treated with great courtesy by James and other members of staff.
We felt it was an extremely worthwhile visit and a would like our praise and thanks to be passed onto the staff who always do an excellent job.
Many thanks the Pearson Family
August 2024 by Patricia Seely
Got to say the staff in nationwide Norwich are brilliant so polite helpful
May 2024 by Isabelly Oliveira
This branch is so good! Everytime I have an issue they sort it out for me, yesterday I went there and did something I could?ve done on my own at home and any other bank would?ve told me to do it online, but they sat me down and helped me switch accounts from FlexOne to FlexDirect, told me the difference and even did a soft credit check to see if I could get a credit card, ev en when I just asked the guy said ?we can do it now and you may just walk out with a credit card posted? (didn?t get accepted lol) but still, very helpful people. Also tried to change ,my address online for months, went in once and they helped me straight away! And the reason why I?m so happy with this service is because every other bank tells us to go online.
April 2024 by Declan Jones
Harshit & Sam in Norwich St. Stephens Street store were both very friendly and helpful, spoke to me and helped me through a process. Complete different experience from going into Lloyd's or Barclays who just tell you to go online after waiting in a long que.
February 2024 by Mike
helpful staff members
January 2024 by Tim Brown
Always great service from friendly staff
May 2023 by D M (DODGE)
Usually pretty quick with anything you ask them for, or, dealing with your money problems. Any time you ask for help, they will help with a smile?.
April 2023 by D M
Usually pretty quick with anything you ask them for, or, dealing with your money problems. Any time you ask for help, they will help with a smile?.
April 2023 by Lewis Trench
If you have recently moved to the UK do not use nationwide. They will not allow you to use your NI confirmation letter as proof of address despite having your name and address on the letter. I tried to open an account for my wife and was told that the confirmation letter could be a forged letter, yet a utility bill couldn't be forged .... if you want to open an account easily and hassle free use NatWest they take NI confirmation letters.
April 2023 by Neil
Called in to get printed statement from a closed savings account. Spoke to Alex who went the extra mile to get me the paperwork I needed to help my house purchase.
January 2023 by Monty
In times of much uncertainty, when you need a bank with compassion Nationwide never fails, this week they went beyond their remit and solved all my issues, I cannot fault the customer service, especially the lady who dealt with my case.
December 2022 by Johm O'Callaghan
Very helpful with staff who are very willing to go that bit further
October 2022 by Carl Fairbrother
5 stars to James and the two other lads today (as well as the lady manager) I have a massive issue with my online accounts and James was very reassuring, calm and made feel at ease. Credit to the business!
October 2022 by Lynda Gropp
I popped into Nationwide, St Stephens St, Norwich a couple of weeks ago regarding a new card reader for my account. Despite tremendous noise from outside, the lovely James was able to take my details and advise of my options. James was exceptionally understanding in rather difficult circumstances and researched my options thoroughly to include sending the replacement devices to my sisters address in Hull.As a follow-up, James called me today to confirm the address for delivery since new devices were now in stock at the branch.James, you are an absolute CREDIT to your team! Your kindness and understanding (in particular of a sensitivity I have to noise which was exacerbated from the outside roadworks) was greatly appreciated. You have gone the extra mile and beyond. You are sure to climb the ladder rapidly in this world as your enthusiasm and thoroughness to complete a task and more, with solutions to problems and understanding of unusual circumstances for overseas customers grows.I do hope your manager will see this review and reward you accordingly. The steadfastness you have displayed during extremely difficult times within the branch as the outside roadworks continues is not to be missed. Personally, I would need to run a mile, but you stood there, with a smile on your face, and approachable demeanour and willingness to do the very best you can for your customer.Go well young man, you deserve so much to succeed in this world.Kindest regardsLynda
