September 2025 by Paul
I went to Moss Bros for a suit for a formal dinner that I am attending and was served by Clinton. He was absolutely brilliant. He took time to get things right and was not rushed at all. I very rarely wear suits and Clinton was very informative of the etiquette involved and taught me plenty I didn't know. I am really happy with the outcome and really impressed with the professionalism and knowledge from Clinton.
Many many thanks
Paul
August 2025 by Harley Gunn
An incredible experience! The guy we were assisted by was amazing! Got right to the point and knew exactly what would suit my dad! Would 100% recommend to anybody getting a suit for the first time!
June 2025 by Charlo Pruitt
Truly inspiring experience. My younger brother has cerebral palsy and a stammer, making it incredibly difficult speaking and interacting with others and usually leaves it up to myself to do so for him. We were last minute prom suit shopping and this was already a massive stretch for himself due to lack of confidence he has. He wasn?t even planning on attending. We went into moss bros just to try on a suit to help him adjust and to hopefully feel more comfortable and to potentially consider attending prom. With the support from Nathaniel, he managed to change his mind and we found his desired suit. Nathaniel really stood out to me. He was understanding, patient and really supportive with my brother. He performed significantly and raised to the occasion. I was shocked to see how comfortable my brother felt interacting with Nathaniel, I have never seen him so talkative neither socialise so significantly with someone. Later that day he opened up to me about how Nathaniel has impacted him so positively and it brought me to tears. It was truly a blessing to have see the smile Nathaniel had brought to my brother. Such an incredible team!
June 2025 by William Baar
Purchased 2 ?Italian? suits for just under £1,000
I had ordered the wrong size so went in store to get the correct one, 11 day wait on getting the suit delivered but not much issue there.
Expected the bottoms to have been turned up to which a young man on the phone told me they need payment up front and it?s a two week wait.
Upon revisiting the shops to collect my suits I was greeted with the same man who turned my trousers up but he had no memory of the interaction.
I pointed to my suits and exclaimed they?re mine in which he pretty much responded ?how would you know? I felt like saying because I?ve spent £1,000 on some fabric but I held my words.
He then went on to say that they could do the job but in a couple days, would of been good to know before travelling to collect my suits.
Once the two trousers and black jacket were on the desk he says ?so this is it? in which I point back to the same suits I had before and said ?no, one black suit and one navy?.
The response was ?good thing you?re here?
Of course after this mediocre interaction I was set on collecting my suits and getting out of there so I did.
Upon getting them home to have them personally tailored I discovered that my ?Italian suits? are merely fabric from Italians and they?re made in Chinese factories.
The suits are nice but of course lacking any sort of British heritage, if I had read the reviews before purchasing I would have gone with a different company.
As a side note I would imagine 80% of business is in rental of the suits so a customer like me should be valued but it was quite the opposite.
Was going to have a suit custom made but upon learning that would also be done in a Chinese factory I will be avoiding greatly, along with the display of customer service.
My first lesson in suits, spend more!
May 2025 by Jay Groom
My first ever suit fitting was painless and personalised, thank you Nathaniel!
April 2025 by David Page
What do you do when you are just on 70 years old and you have your sons wedding fast approaching?
You go to Moss Brothers and that's exactly what I did .
When there David had the patience ( in buckets ) sometimes not given to people of a certain age ( and size )
David help we with colour ,sizing and style etc.
After sometime of trying on I found the colour that I liked and style.
David helped me with what could have been a very stressful time , so a big thankyou to him and all at the store .
So what ever age you are call in and you may well be pleasantly surprised by the good quality and variety of styles on sale
April 2025 by Sara Lou
I visited the store with my son today after prebooking an appointment for his prom suit. The whole experience was outstanding.
Nathaniel looked after us and he was not only extremely knowledgeable but absolutely lovely and kind with my son. He helped him choose an incredible suit and made him feel so special.
Absolutely amazing customer service. Thanks so much!
April 2025 by Matt Kerr
Been twice this year for 4 suits. Service is brilliant. Just don't give them your email as they have a habit of signing you up to their email advertising without permission. Ask for a normal receipt.
April 2025 by John Brooks
I can honestly say the team at the Norwich Branch are outstanding, they Measured me knowing I was on a weight loss program and on my second fitting did some small alterations all in time for my daughters wedding with no fuss. Joseph my Taylor and Mary on the orders was amazing.
Fantastic service. Will be back for another hand made suite soon.
April 2025 by David B
We went into Moss to get our wedding suits. We kind of knew what we wanted but also didn?t! We were so lucky to be served by Clinton - what an absolute gem! He is so knowledgable about what to wear and styles - such a style guru. Mary was also on hand to offer advice and expertise, as well as wit and warmth. We had two separate wedding ceremonies, so we needed outfits which could work with two different colour schemes. Between them they had us kitted out. We went into Moss several times to get things and have fittings. They guided us through getting bespoke suits, but made it so easy and straight forward. Every member of staff we encountered were polite and extremely helpful, but Mary and Clinton stood out - they were both just so knowledgable, friendly, helpful and made the experience a breeze. On top of that, the suits were just amazing and got a lot of comments and complements too. We?re so pleased to have come across Mary, Clinton and the team at Moss.
March 2025 by Tom Phillips
The tailor made fully custom suit for my wedding is just spectacular. From the fabric to the bespoke detailing and fitting, it was a pleasure start to finish. Highly recommend ?
December 2024 by iain hardiker
Popped in to get a shirt for a family wedding. I can?t praise the customer service and attention to detail enough in here to help get the best fit for me. Ended up buying a dress shirt as well.
I wouldn?t recommend any other shop for suits and tailoring - they know their stuff!
December 2024 by Michael Fabris
I've used Moss Bros for at least 20 years, and when I moved to Norwich, I met the team and they've been phenomenal. Helped me get measured for my sister's wedding in Italy, 3 graduations between myself and my partner, and 2 funerals. They've never let me down or anyone else that I've sent there when asked for recommendations.
October 2024 by Chris Gibbon
No fuss.In and out with a smile ??
September 2024 by Norman Beige
Brilliant experience joe who helped me pick out my choices for a suit is a complete professional. The lady who I spoke about my appointment before the day was also a complete professional as well. Highly recommend will return in future.
