September 2023 by Linda Chapman
Wow ! I was blown away by the amazing help given by the staff in the Norwich store. They went above and beyond!!!!I called in with a somewhat obscure request on behalf of my elderly next door neighbour, who had tasked me with getting a special clip to hold blazer/jacket buttons on. These lovely people took on the challenge and for approximately twenty minutes searched for an answer, online and eventually upstairs in their store, you were so kind and you FOUND SOME !!!!!!?!!, the exact amount required as well ??? Fantastic, friendly people, thank you. ?Linda Chapman
June 2023 by Joshua Horsfall
Today I had the privilege of buying my first suit at moss bros (Norwich) and I was served by a fantastic gentlemen (David) who was so practical, patient and knowledgeable and who?s understanding, customer experience ability and professionalism was so prevalent. I had an amazing experience (and my mother was with us so that speaks volumes) so much so I don?t feel I will go anywhere else for a suit in the future. Thank you so much for an amazing experience- I would recommend to anyone!!
June 2023 by Rob Pugh
I?ve been in twice in the past couple of weeks. Once for a suit fitting for a wedding and then again for an outfit for a slightly more casual event.On both occasions I was seen to by Mary and she was brilliant. Highly recommend her and Moss Bros. Norwich!
May 2023 by Rahul Wadher
A huge thank you to the staff and customer support team in Norwich for helping put together a group hire order for my wedding in May. Literally everyone commented on the quality and finish of the suit I chose (sage herringbone) The suit itself was such high quality and paired really well with my accessories on the big day. The sizes were perfect for myself and my groomsmen and the ordering and return process was a breeze. A massive thank you from Rahul and Gemma!
May 2023 by Arron Justice
Mary Joseph were absolutely amazing and made the experience enjoyable and swift? super efficient and friendly I cannot recommend enough !!! We will be back
April 2023 by Rob
We visited a few months ago to select suits for the wedding of a friend. Clinton was absolutely wonderful and helpful. He was extremely patient as we tried various different suits in various different combinations. The level of service was excellent and unlike any store I have been to before.
April 2023 by Link Lewis
Just wanted to come on here and thank Mary and Clinton personally for their amazing customer service today. They went above and beyond to make sure I got what I needed for my wedding in June. 7 very happy groomsmen and one very happy groom. LEGENDS!
February 2023 by Fetch Dog Walking & Training Ltd
This is a HUGE shout out to Clinton who spent a great deal of time with me today helping me choose some ideas for an upcoming black tie event. I was in store (Norwich) for over an hour and the attention to detail by Clinton was superb! He knew what style would suit me and was so open and friendly. Clinton is an asset to this store so please pass on my warm wishes. Many thanks. Damion (Fetch Dog Walking & Training)
January 2023 by George (GwG4ming)
Significantly nicer than the Peterborough store, staff more positive and helpful. Tills a bit slow, especially when someone is doing an order - had to wait about ten minutes to be served. Lovely staff especially to a young person like myself.
December 2022 by sherri west
My partner had left it to the last minute as usual, he needed a suit for a special occassion, now I hate clothes shopping at the best of times and was dreading the thought of trying to find a suit to fit with so little time. I armed myself with a takeaway coffee and headed to Moss Bros with my partner. Upon entering the store we were greeted by a very chirpy upbeat lovely lady called Mary, I think she felt my pain and said "take a seat, relax, drink your coffee and let me work my magic!! I did exactly that!! It was like watching the male version of Pretty Woman, Mary was so professional, didnt even need to measure my partner, knew his sizes by eye and found a few different types of suits with shirts and ties to compliment the whole attire. The experiance was a complete breeze and I will be reccomending to all my friends and family!! Well done to Mary and her team in Norwich, keep up the good work guys, your all doing a fantastic job!!
December 2022 by Kyle Risi
I booked a ?hire & sizing? session on their website for a black tie event at end of the November 2022. According to the Mosshire website the session promised to ?offer consultation with me where Mossbros will guide me through all their options to find the look that's just right for whatever event I had planned?I have never been fitted for a suit before so the process was new to me, so this offer of help would be much appreciated, or so I thought!I arrived on time for my appointment, I was greeted by a woman wearing a red gilet, standing next to her was her male colleague. She asked how she could help. I told here that I was here for an appointment to be sized for a suite to wear to a black tie event.Straight away with zero warmth she asked what kind of fit I was looking for. I replied that I didn?t know... to which she barked back that I ?should? know what kind of fit I like to wear. Taken aback, I replied that that was whole reason why I here to find out.She replied that they didn?t have everything in stock as if to insinuated that in order for the session to proceed she would first need this information.It was a very confusing exchange which left me feeling really humiliated. All I wanted to do was to get measured up and try on different styles of suits.In that moment, her complete lack of warmth made me want to just leave. I told he that I was just going to leave it rather than proceeding any further and began making my way out of the premises.As I was leaving the male colleague who was standing next to her, in a very condescending manner tells me to have ?a nice day? only to further fuel my humiliation.Out of nowhere I to turn to them both and told them that this whole experience was extremely poor, and that they should both have more compassion and understanding for customers coming in to get measured up for suits who have no idea what they needed.At this point I was told by the woman that there was no point in arguing with them since they were unable to help since I was the one who decided to leave, to which I continued my exit in complete and utter humiliation.I sincerely hope this exchange was caught on CCTV only so that it can be learned from and hopefully not be inflicted upon anyone elese.I am happy to say that following this experience I managed to get fitted for a wonderful tuxedo by a team of extraordinarily attentive and helpful staff at one of your competitors. I am so pleased with my new tuxedo considering that my intention was to hire one not to purchase one.
December 2022 by L.A Garage
Went in to buy a suit for a funeral of someone close to me met this bird called Mary she done everything I needed to get the right size suit made the process so easy it?s because of her I will continue to return to this shop she was propper.
November 2022 by Jo Roberts
Visited the Norwich store and was absolutely blown away by the amazing customer service I received from MARY. What an absolute diamond! I also have a customer facing job so I know how challenging it can be, but she?s positively nailed it. Nothing was too much trouble for her and her advice was second to none. An absolute credit to the store.
November 2022 by Hannah Jayne Walker
I've had to plan a wedding on a very short timescale meaning that the suits would have to be ready pronto.The lady who helped arrange this (Mary)went above and beyond to move mountains ensuring the turnaround was quick! She was so welcoming,polite and helpful and put us at ease.I honestly couldn't recommend this store and particularly Mary more if I tried! Thank you so much for making it such a nice experience:)
November 2022 by Peter McGeown
Don?t know why there are negative reviews for this store. Needed a coat for a funeral & visited the Norwich store, served by Mary, service was second to none, all done with a smile. Will always be my first stop in future, Thanks Mary
