March 2024 by Jonathan Curtis
Third time returning Customer and that's all you need to know about Martins HiFi. Simply incredible - service, knowledge, quality of product are all insane. Jack in particular is a credit to the Company - an absolute Guru in his field. As for the sound quality - just insane!
March 2024 by patrick
Wonderful place, we can't afford to lose retailers like this from the high streetJack has shown infinite patience with my tortuous attempts to update my system and embrace streaming. He has provided clear explanations of why equipment does or does not work for me and never failed to come up with fresh solutions and workarounds when my ears and wallet protest. I'm by no means a high end customer and the time spent providing me with advice has been genuinely outstanding.Thoroughly recommended
March 2024 by Matt Howard
Always excellent!
February 2024 by Dan Chapman
Highly recommend Martins Hi-Fi - they really know their stuff! Fabulous service and high-quality installation.
January 2024 by David Eagle
Great service from Steve & Sam. Had purchased a turntable pre Xmas and I had not fitted the cartridge correctly! They very quickly realised my mistake and sorted for me. Service so good and friendly I ended up walking out with an Arcam A15 Amp and a set of B & W 706 S3 speakers on sale. I'm not a real high end Hi-Fi enthusiast, but at no time was I made to feel thick!! even following my cartridge mis-fitting. Highly recommend.
January 2024 by Mark Pomicter
The Guys at Martins HiFi were very helpfull, had a fantastic time there, got my self a Audiolab 9000ctd Transport, happy days, so a Merry Xmas to every one at Martins HiFi, the best HFi Shop In Norfolk ????
December 2023 by Ning Lee
I recently purchased a top of the range Ortofon cartridge from Martin Hi-Fi and can highly recommend the service that I received from Sam.Even though the price of the cartridge had gone up since my initial query, they honoured the lower price and backed it up with great service.Sam kept me updated throughout the purchase and followed through with everything that he said he would do.Not only were Martins Hi-Fi competitive but more importantly they provided the sort of service that anyone would be happy with.I would recommend Martins Hi-Fi to anyone wanting anything to do with audio systems.
September 2023 by John
Exceptional service from Jack and everyone at Martins. These guys know their stuff and are not merely "box shifters". They are also clearly music fans.Their home demo service is second to none, and allowed us to find some lovely Spendor Classic 4/5s to suit our small living room, which could present too much bass with some other speakers we tried.We also purchased the dedicated Spendor stands and a Solidsteel VL-3 rack.Will definitely use Martins again for future purchases. Can't really fault them.Thanks guys! :-)
July 2023 by Matt Haxx
A really good experience at Martin's Hi-fi. A very useful demonstration in their listening room, where Sam made a good match of my existing equipment to the demo speakers (B&W 702 S3). I chose to take their installation service and I'm glad I did. They were very heavy speakers, but principally the care that they were set-up validated the spacing and positioning to match my room really well. Still running in after about 30 hours and they are getting better and better!
May 2023 by John Bass
We felt we needed to leave a review after the exceptional service we received from the team at Martins Hi-Fi.Having purchased a Denon AV receiver , into a 18 months of ownership we started to experience some problems.From our initial contact with Martins the service was exceptional. Unfortunately the problem wasn?t able to be fixed upon sending the unit back to Denon to repair.The issues were difficult to diagnose and the team at Martins offered a replacement unit which was gratefully accepted.We can?t express our thanks enough for the help we received throughout this problem.Would highly recommend Martins to anyone!
May 2023 by Keith Camish
Spoke to Steve Forrest at Norwich who guided through my options very helpful and reassuring manner. Purchased Rega 6 in White and followed by the Rega Elex mk 4 Amp because of my digital needs. The installation was followed up a short period after by Kevin whose audio knowledge advice and help went way above and beyond . This completed an easy purchase for me my Hi Fi sounds wonderful. Big thanks to Kevin and Steve of Martins Norwich
April 2023 by Chris Watts
I?ve bought hi-fi from Martin?s in Norwich for over 40 years. Staff have come and gone but have always been extremely knowledgeable, I can?t rate them highly enough.
April 2023 by Dan
My Father purchased a Linn turntable from Martins. The advice and service were both first class from start to finish and they followed up with a courtesy call a few weeks later to check he was happy. Excellent.
October 2022 by Steve Bach
I have recently completed the purchase of a home cinema and Hi Fi system from Martins.It?s the second time I have dealt with Marcus and the team and on both occasions have been entirely satisfied. Knowledgeable, courteous, and very friendly. Top marks guys.
October 2022 by Derek Player
Excellent service from Martins Hi Fi in Norwich starting with auditioning Naim and other products for (almost) total system upgrade. Long and patient discussion led to careful choices from Naim Classic series plus Rega and Lehmann components. Installation day went smoothly with guidance on streamer set-up particularly helpful. Can't fault professional service from Martins.
