February 2024 by May Jordan
I went in for the first time on Tuesday with my boyfriend and the customer service was so lovely! The staff let us try their hand cream and offered us any help we needed. They packed our purchase?s beautifully and gave us some free samples too. You really can?t get better lip balm and hand cream anywhere else!
January 2024 by diem cafe
Very friendly staff, good knowledge about their products.
November 2022 by Andrew Ruff
Very helpful.Lovely people. Would recommend
October 2022 by Kevin Bigg
Excellent member of staff who was really helpful.
October 2022 by Norfolk N Good
Pricey but lovely
October 2022 by Susan Guest
Lovely place!
October 2022 by Claire Nelson
Incredibly Welcoming, helpful and friendly staff (one named Jennifer). Both staff members were so knowledgeable about every product! Will definitely shop there again and again and again.
October 2022 by Dan Stroud
Helpful and open to creating a bespoke combination of items for a specific occasion and type of smell. Very good
October 2022 by David Evangelista
Quite nice looking and very nice selection of businesses.
October 2022 by Hannah Ward
So friendly and informative ? Lush products too
October 2021 by Nafi Iftekhar
Smells nice, very yellow, friendly
October 2021 by Katherine Whitlam
I am absolutely delighted with the extremely high level of customer service I received when visiting L'OCCITANE in Norwich this afternoon (Sunday 11th July '21).The professional and informative sales assistant was so very helpful and guided me through the perfect choice of gift for my mothers birthday. I settled on a rose themed gift set which was beautifully packaged, I can't wait to present this gift.I'm also so impressed with the company's stance on sustainability with the option to buy 'lifetime' bottles and refills on certain products as well as a recycling option available for used plastic bottles.I had a really wonderful experience and I recommend this store highly for its friendly and helpful staff as well as fantastic products and ethos.
October 2021 by Jonny
Loved the service from the girl working today (Charlotte I think?) she was very informative and helpful making my purchase
October 2020 by Steve Hall
Some staff better than others
January 2020 by Muqades Raja
Friendly customer service, neat and tidy display. Small shop physically so the range appears slightly less however no short stock of bestsellers :)