January 2024 by simon martin
I came here as I was in the area, and enjoy cooking, and wanted to get a ' feel ' for the place. Seems well equipped, but I wasn't really looking for anything in particular, so can't say much about individual items.
October 2023 by Sue Hart
Popped in to purchase some replacement brushes. I bought the originals some 6 years ago & was very pleased with them.I went downstairs to the kitchen wares department & asked if the brushes were still available. I was extremely impressed by the assistant who took me immediately to the brushes & then processed my payment. The service was fast, friendly and very professional.
May 2023 by Miriam Lambert
Val, the store assistant at the Norwich Lakeland, was very helpful and was able to share her own personal experience of use a Remoska oven over many years.My friend and I were well-informed on use of the Remoska and the savings we'd gain when compared to a conventional oven . It was lovely to converse with Val who was very knowledgeable about the Remoska. She shared her knowledge clearly and concisely and is a credit to Lakeland
April 2023 by MCS McDonagh
25.04.2023 Went to collect and online order. Lots of choice and staff are knowledgeable about the products.
October 2022 by Glenis Summers
Last week I went into the Lakeland store in Norwich and spotted a dual slow cooker. Ideal for me as I'm a vegetarian and my husband is a meat eater. However, I am disabled and had come by bus. The lady I spoke to was lovely and went to see the manager, Alan. One of the most pleasant and courteous people I have met in a very long time. I was told it would be no problem and minutes later Alan was carrying the slow cooker to the bus station for me. He made sure I was safely seated before leaving me to continue my journey. I am 76 years old and had thought such service was a thing long past. He restored my faith in human nature. Thank you Alan and all the staff at Lakeland. The cooker has been in daily use since and it is brilliant!
July 2022 by Agnieszka Wijata
I love the shop, very friendly staff....
July 2022 by Sarah Pettitt
What a lovely shop !My cat Billy has two beds of his own but the only place he will sleep is in a pop up food cover from Lakeland.
April 2022 by JULIE AND GRAHAM PERRY
I have been a customer of Lakeland for many many years, and whilst I like to browse on line, I still just love the catalogues when they arrive and read them from cover to cover .That being said, I have recently moved to Norwich so have one of the beautiful stores close by, and I absolutely love to shop there whenever I can, as the staff in the Norwich store go out of their way to make sure that you get the very best customer experience.The ladies in the Norwich store are amazing ! There is always a friendly cheery hello of welcome when you go in, and the offer of assistance should you require it. Nothing is too much trouble for the staff in store, and they go the extra mile to make sure that you have all you were looking for, and that you are happy with your purchase.So wonderful after all the months of lockdown to find people that enjoy meeting their customers and genuinely want to help them.Thanks to ?Maggie? for all her help with my new rotary washing line purchase. Maggie went out of her way to make sure we had exactly the right one to suit our needs, and all done with a lovely smile and sense of humour.It made shopping in store a pleasure and not a chore .Who could have guessed buying a washing line would have been so enjoyable !Well done Lakeland, you continue to offer your customers the best customer service from your teams , great quality products, with the just the best guarantee, with the jewel in the crown being the stores for those of us lucky enough to have one nearby, and as the face of your company on the high street, the Norwich store shines !
November 2021 by Judy Colchester
What a very pleasant experience at the Cambridge store. Elizabeth and Diane who were serving in the shop were friendly, helpful and a pleasure to deal with making the whole experience of shopping there a pleasure. A real asset to the store.
December 2020 by Carol Rushmer
Very helpfull staff as always. Got all we needed.
July 2020 by steph jones
a fantastic array of products that are useful and of good quality. they pride themselves on giving good service and it shows through
August 2019 by denise metcalfe
Hi just like to say I thought your product flatmate was excellent product I had a small gap between bath and vanity unit that I couldn't clean.I put a review on amazon inc pictures but they have refused to publish it I'm still waiting to hear why
April 2019 by Wayne Ewer
We had an accident with our excellent Lakeland soup maker, rang customer service , who sent the part out F.O.C.
September 2018 by KATHRYN JONES
Love lakeland when we can get in 1. This is as good as all the others. Staff were really helpful. A lady called Lyn was extremely helpful as she said as they didnt keep an item instore but was available online for free, which we didnt know. She got all the information to order the product at the checkout and paid with our other items. Great quality and variety of products. Always have to go here
July 2018 by Philip Spalding
It ok.
