March 2024 by Philip Kibet
Really good service and great customer centric approach. Seif was friendly and understanding
February 2024 by martin beadle
Marie our universal banker was so helpful and knowledgeable and made what seemed overwhelming to us a lot easier many thanks
February 2024 by Tracey Gardikiotis
Marie was very helpful and thorough when explaining to me about the various accounts HSBC offer. With Maries help and advice it made it alot easier for me to choose the account that benefitted me the most with other options to choose later on. And Marie is an asset to HSBC
February 2024 by Fred Sheeran
Absolutely no way of phoning the branch. I was told by an Asian call centre that I couldn't get the statements I wanted but I might be able to get them from a branch. However, its a lot of trouble to travel into the city for a big bag of 'might' so I tried to phone before booking time off work. However, there is no chance of getting beyond the belligerent robot voice who wants you to say an exact sentence it might recognise. Gave up after going around in circles and losing the will to live. Most likely I will go into the branch, wait then be told 'computer says no.' This is not progress. Its an absolute shambles. Sorry staff in Norwich...I'm sure you do a great job but sadly a lot of people will not ever find out.
December 2023 by Avinash Ranjan
Good place!
December 2023 by Anthony Richardson
Great staff, great service
December 2023 by Marcin J
the worst place ever... only one left and even they should be open they not working... what a waste of time
September 2023 by Thanh Le Viet
The staff was friendly and helpful, sorted my issue out very quick.
May 2023 by Myrtle Hudson
Just used ATM to withdraw £40.00 and received receipt but no money! Staff refused to do anything about the problem and said had to go to my own bank to recover the loss of £40.00 from HSBC. Am 90 years old and need the cash to buy food! Wouldn?t trust HSBC again as no customer service.
April 2023 by iitsantoine
Every time I come, the staff is very nice and helpful. I prefer to come on site than to call, everything is easier and faster. Thank you!
December 2022 by Jo Shack
Warm bank, icy staffI withdrew some cash from the internal atm.( I wanted a fiver for someone who was doing a collection outside, near the bank)ATM doesn't give fivers, so Iasked staff member if they would change a tenner I had that I had just got out of their machine.She asks "is you account with us?"Me to her, puzzled "er, no"Her to me "then no I can't"Loving the use of the word "can't"And silly of me, I thought was a BANK.Went to Tesco's where they can - and did-changeit.
September 2022 by Clifford M Willett (Cliff)
I've personally found the staff at this branch helpful and efficient.Some transactions you may need to carry out upstairs, but there is a lift should you need one.
August 2022 by Cliff Malcolm W
I've personally found the staff at this branch helpful and efficient.Some transactions you may need to carry out upstairs, but there is a lift should you need one.
July 2022 by Abdessamad Harikel
The new stuff Seif is a good addition to the HSBC Norwich team based on my smooth experience with him today, thanks for the help and also to the lady with the redish hair who was kind and helpful as well. Thanks Again
July 2022 by Bevis Sydney
We came in today to see if it wold be possible to open a bank account for a Ukrainian we are hosting and who only arrived in the UK yesterday. Josh and his colleagues made this super easy for us and also surprisingly fun! It was all done and dusted in about 40 minutes. It's great to see that there is still a place for branch-based banking and that it can still be done with such excellent customer service. Thank you!