November 2023 by Chris Mark
Exceptional service at the Norwich branch. After some issues using the online site to order a sofa and bistro table/chairs we were contacted by our local store to pop into store. Chris Brown, Sales Consultant was able to take our order in -store, he was so helpful, even received a better deal, and he made the whole experience stress free. We would defiantly recommend in-store purchase, and they offer BlueLight discount. Thank you Chris ?
November 2023 by Donna Gray
We were looking for a corner couch today , we were left to browse which was great no pressure. Zoubie came over with a warm smile and offered us help. He brought us hot drinks and cookies over while we made our final choices, which the kids loved and we appreciated. Zoubie helped us in a friendly and professional manner . We left very happy with our purchases and will be back , thankyou
November 2023 by Prior L
Bought a new bed today from David at the Norwich store. He was really kind and helpful, answered all our questions and helped us make our purchase of a lovely new super king miles ottoman bed. The delivery process was explained well and we were really impressed by the quality of products in the shop and even had a coffee whilst we made up our minds. we can't wait to see our new bed in our home in December and will definitely return for some extras. Thank you david.
October 2023 by Panayiota 'Bunny' Fisher
Thank you Furniture Village Norwich for a great experience in helping us to furnish our lounge. Our sales consultant was Helen Petrie who was excellent! My husband and I felt that we had all the time in the world to browse, ask questions and there was no hard sales pitch.....Perfect! We enjoyed coffee, cookies and came away feeling very happy with our purchases. Particularly impressed with Helen's product knowledge and found her advice on recliner mechanisms and fabric care very useful. Thanks Helen for being so patient.....we were with you a long time! But we did come away with everything we needed for our new lounge and are looking forward to delivery. Many thanks and we will see you soon.....it's the bedroom next.......?
October 2023 by Stephanie Smith
First time shopping at Furniture Village and what a lovely experience from start to finish. There was no pressure from any member of staff, we were left to browse at our leisure then was asked by Helen if we needed any help and if we knew what we were looking for, by this time we had already seen a lovely corner sofa and was given the books with all the colours to browse and a lovely coffee and left alone to have a look. We went away to have a think then returned to speak with the lovely member of staff Helen who helped us with our final choice, sorted the paperwork and delivery for us. Highly recommend Furniture Village in Norwich and a massive thank you to Helen for being so patient and very helpful 10/10 ??
October 2023 by Adedayo Adeyeye
Went in looking for an extendable dining table & chairs set. Chris Brown attended to us with patience and talked us through our options. What we got was even better than what we had in mind going into the store - thanks to Chris's guidance. Store was well staged it was easy to navigate. Overall, it was a pleasant shopping experience at the furniture village.
October 2023 by Amanda Ward
Absoloutly fantastic service by Rhian in the Norwich branch. Went in a few times, was extremely fussy about what we don't like having had a very bad experience with another major sofa retailer! She was ever so patient, helpful & friendly!It was also extremely refreshing to not have pushy salespeople follow you around. We knew where they were if we wanted them, but it was so nice to be left alone initially until we started asking questions!
September 2023 by Louise
Where to start? we got our sofas just over a week ago now and from entering the show room to our sofa being delivered was absolutely amazing.The service you get in store is brilliant. You even get a cookie and a coffee which just made our purchase all that more memorable.We had a problem with our previous sofa (from another company) and we decided to go into furniture village as we?ve never bought from them before. We would 100% recommend anyone to shop here and me and my partner will definitely be back in the future to buy more.Thank you to all the team and delivery team for being so seamless and great. We love our sofas so much.
September 2023 by Richard Hulett
Sales adviser Helen was extremely helpful in assisting us to find a dining room suite. Nothing was too much trouble and she discreetly let us have time to makeup our mindsSo much so that we bought the suite plus a mirror as well! A good experience and no pushy sales - such a relief!
September 2023 by sally chalmers-wilkes
Helen Petrie was super helpful today, helped us find the perfect mattress to suit our needs, made what we thought would be a long and painful task very swift and easy and we've walked away with a new bed, mattress, pillows and bedside tables which we thought we'd struggle to find given we have a limited bedroom space. All great value too and our dog Mabel was with us who also received equally great customer service!!! ?
September 2023 by Christine Watkinson
I went on the spur of the moment into Furniture Village yesterday- with a relative needing furniture.I wasn?t positive that they would have anything suitable - modern but affordable -and was anticipating a hard- sell scenario.I was really surprised, not only to see nice furniture my relative liked but was delighted by the considerate service by Sales Consultant Zoubie Brahimi, who was really professional e.g. helping us to measure and making sure the furniture would fit.There was no pressure as we went off to check and think about it and so returned happily to make a purchase.Again, Zoubie was very pleasant and reassuring about delivery (which I am always concerned about).We were so happy with the experience that my relative returned again today with me to buy something else we had seen.They are pleasant, inspire confidence and have the feel of a family firm, which is why I am recommending them. ??
August 2023 by Michele Cade
Great service. Very friendly. Helen Petrie listened to our requirements & helped us make informed choices. Never felt rushed or pressured in any way to make a purchase.As we now have a rapport with her we seek her out when we go into the store. She has been very patient. Thank you for helping us make great decisions.
August 2023 by Rebecca
We had a lovely experience purchasing a dining set we fell in love with today, although we had only gone in to purchase chairs. We were served by Helen Petrie who was a breathe of fresh air. I can't bear being pressured by a heavy sales pitch - I would rather walk out of a shop. However, Helen was informative, factual, and gave us the space to think through our purchase. She was also kind to our daughter with additional needs who didn't want to be shopping and was bored.
August 2023 by Esther Smith
Thank you so much Brandon for helping me out in the store today. I only came to view some furniture and I end up spending more than £8000 in getting my sofa, bed and dining sets. I won?t have done it without your help. You are very calm to explain things to me, you are a good listener, had empathy?s and compassion. I will recommend Norwich furniture village store to anyone in need of changing their living room and bedroom. You deserve medals Brandon Winkworrh.??
August 2023 by John Bulman
We visited the Norwich store on Friday 28th with a view to buying a new sofa and were served by Helen. She gave a first class service finding a fabric sample as well as arranging for one to be sent to us. It is nice in this day and age to find someone who still remembers what good customer service is.
