December 2023 by Stephen M
Always a pleasure..
November 2023 by Robin Turner
Today was a delightful experience at Fraser Hart, Norwich. The customer service was exceptional. We were greeted warmly by Iona who was friendly and empathetic while remaining totally professional throughout. The quote for adjusting the size of our rings was very competitive so we arranged this on the spot. We are confident that the work will match the fine quality of the rings bought there some years ago.We look forward to picking up the rings, not just for the product, but also the customer experience.Thank you.
October 2023 by Amy Taylor
Had an amazing experience picking out my engagement ring with my partner. Su was amazing and so enthusiastic about our experience. Didn?t rush or pressure us. We even got a glass of Prosecco! We will be coming back for our wedding rings. Highly recommend
October 2023 by Chris bishop
excellent service from Georgina in particular - she made our purchases an occasion to remember
September 2023 by Laura Staff
DON?T RECOMMEND!!!This place has the worst customer service I have experienced!My Fiancé went in Fraser hart Norwich to buy an engagement ring in July 2023, the lady was lovely and showed him a few other rings but he decided he wanted that one, they didn?t have that size in store so it came from Cambridge two weeks later, my fiancé proposed on 9th August 2023, the ring was lovely and fitted perfectly but unfortunately we noticed the ring started too wear within two weeks, the coating was coming off and you could see the yellow gold, you could see the joining of the ring ,the ring has gone flat & become sharp, I didn?t wear the ring much only when I went out.The lady said that?s why we encourage our customers to go for platinum so this does not happen, which I think isn?t fair as there quality of jewellery should be all the same. And not everyone can afford a platinum one.We took the ring in store within 30 days policy but the lady said they can?t do anything besides sending it off to get checked as the ring as been worn.Which it would have as it?s sold as an engagement ring.The lady said he would of got told it would need to get re coated every 6 months too a year but he wasn?t. The ring has already worn less then a month of wearing it.They sent it off and this took 2 weeks. We went back and the coating was done but nothing else was, we asked to get the exact same ring out to look if our ring is different and it was, which only having the ring for less then a month, to wear like that is worrying!We spoke to one lady said she couldn?t see what was wrong and said the rings look exactly the same, we then took picture of our one and we asked to see the manager, he could see there was a problem with the setting but he said all they can do is send it off again and fill the gaps ? which we weren?t happy with as they have already had the ring for 2 weeks.As there is a fault and they are not agreeing it is, we have photo evidence of the fault and We are now taking it further and hopefully a get it sorted so we don?t have to deal with this company again!!Worst company I have dealt with, they are so rude & don?t care about there customersAVOID!
July 2023 by David Duerden
Popped in today 6/5/23 and was served very attentively by the very lovely Georgina. Was given an excellent experience in picking out my new Hamilton. Will be recommending to friends and family and will be coming in to see her again for any future purchases. Thank you all!Editing as I cannot add more reviews to one place, Went back in on the 22/06/23 and was looked after by Lolanda (I think) excellent service, good to see Georgina again as well. Lovely store ran by lovely people. Be seeing you all again soon!
March 2023 by Natasha Manning
Wonderful experience when buying a very special ring. The staff were all very welcoming, listened to what we wanted and offered appropriate advice. Special shout out to Georgie who went above and beyond to help us.. ordering in the correct size for me to try with no pressure to buy. Lovely relaxed atmosphere and not pushy like some shops can be. Really happy with our purchase and will be returning soon for wedding rings, wouldn?t go anywhere else after such a lovely experience here. Thank you all ?
March 2023 by Heather Jermy
Could not recommend highly enough - Ordered my wedding ring here on the 15th. We were served by Georgina who was warm, welcoming, friendly. We were also helped by a second team member whose name I didn't catch but she was also utterly lovely.As mine needs ordering, they even double, triple checked sizing to be sure I could just walk away with it when it came! They were careful about dates, being really honest about the upper limit of delivery time to prevent over-promising to us - Something I really appreciate as I've been stung by companies before using the dreaded phrase "it should be here by..." whereas the Fraser Hart team were "it's usually quicker but it can be up to 12 weeks for this item".We were unable to find a wedding band for my partner that suited him but it was not for lack of the team trying! They found a few similar but none quite right but they tried everything to find what we were looking for. They tried as much as they could so brilliant service all around!
January 2023 by Casey Wright
From the moment we stepped into store, the customer service was excellent. Every staff member was welcoming and friendly, especially towards our 15 month old toddler, who they played peekaboo with and gave him crayons and colouring books, which were a big hit! This meant that we were able to really enjoy the experience as he was entertained. We were really listened to and we looked at every option to make sure we were really happy with our choice. We will definitely be returning when looking for my fiancés wedding ring.
January 2023 by alexis
My husband and I visited to purchase an eternity ring, having previously bought my engagement ring and our wedding rings all from the store many years ago. The service is fantastic, all staff we spoke to (Georgie, Dan & Rob, hope I've got that right) were engaging and helpful, offering to clean my wedding and engagement rings too. Highly recommended, both for the service and the beautiful jewellery, which has stood the test of time.
January 2023 by Esme Davis
We were welcomed by Jess who helped us explore wedding rings until we found the rings we loved. Jess was super friendly, personable and professional. She was very accommodating and made the whole experience overwhelmingly pleasant. The rings are beautiful and the best price compared to other shops.
January 2023 by Lois Townley
Amy from Fraser Hart was very helpful and friendly when helping us chose a necklace and earrings for my auntie. We are very happy with our purchases and will be returning
December 2022 by Cara Bristow
I took in a sentimental piece of jewellery a couple of days before Christmas to see if Fraser Hart (Norwich) offered a gold cleaning service, I spoke to Georgie and Rob, and was told they could do this for me in an hour, at no charge. After having a very different conversation with another local jewellers, I was blown away by the service at this store, they were so kind and understanding. I returned to collect the pendant and it was also unrecognisable (I don?t think it had ever been this clean and shiny!). I also bought a chain to go with it while I was there. The customer service was exceptional and I can?t thank them enough.
December 2022 by Sue Morgan
The whole customer service experience was perfect, and ring selection was spot on. I'm very happy with the design and quality of the ring and, more importantly, the patience/professionalism of the staff. Thank you.
December 2022 by Mike Newsham-Chaney
Amazing customer service once again.Remembering the you lady that looked after us from previous visits, perfect service once again.Thankyou.P.s I still have worms sounds on my phone ?
