March 2024 by Chloe Girling
Went into the Norwich branch today, loads of choice and I spoke to Lee I think it was who was very helpful and helped us make our mind up as to what we wanted (we didn?t have a clue) will be back to order once we?ve fixed a date with our fitter
March 2024 by Gcrew
Well displayed store, very friendly and knowledgable staff, made my visit very easy and pleasant
March 2024 by Keith Livesey
Great shop, friendly efficient staff
March 2024 by David Batty
Popped in Norwich store Saturday, gentleman who assisted me was very helpful will be back to purchase once my measurements are done with fitter
February 2024 by Jamie Smith
Excellent service provided by Direct Wood Flooring. Andrew was extremely helpful in providing support both by email and phone to ensure we had our product delivered in time for our project. Our visit to the showroom also helped to confirm the engineered wood we chose would be suitable for our home. Thank you Andrew for all your much appreciated assistance!
February 2024 by Ged Morris
Fantastic service and price from a friendly and helpful team?
February 2024 by Ucho Ucho
I bought my carpet from here. I was very happy with the service and the advice given to me by Andy, and I will return when doing my other rooms. Thank you ?
February 2024 by Michael A
I had a challenging issue and called to see if FS could help, Andy and Hayli were great, they sent me pictures to show me what they had and were super-helpful when I then arrived at the store...thanks!
February 2024 by muzz yeo
All good
February 2024 by Belle Jones
Great in store service today when we had been let down by a delivery driver. They sorted the problem quickly, very professional
January 2024 by mark woods
Popped to offer my services and Andy was very helpful.
January 2024 by Claire Kirkcaldy
Great service, well displayed showroom good advice on quality products. Delivery only unless trade then you can collect from store. Recommended
January 2024 by Cloe Jacques
I went to the Flooring Superstore in need of a quote. Sat at the front desk was the lovely Hayli, who took her time to show me the floorings I had originally chosen- also alternative floorings which I ultimately ended up going with. She was so approachable and well mannered, explaining all the floorings to me, as this was my first time buying floorings. Not only did she help me choose my flooring, she spent time and care helping me convert my measurements (which I accidentally took in inches haha!) all while entertaining my 10 month old son. She put me in contact with two fitters to ensure my flooring was installed within my very tight time frame.The flooring superstore are brilliant with staying in touch with you. Hayli called me to let me know there was a current offer which she didn?t want me to miss out on.A couple of days later, I phone the store to order and she kindly talked my quote through, amending anything I wanted changed. When it came to ordering, their systems were down, yet she called me back as soon as the systems came back up and talked me through financing options over the phone.My first experience with buying flooring was so pleasant, all thanks to Hayli and the lovely team at the Flooring Superstore. I honestly couldn?t recommend them more and, if I ever need flooring again, I will most definitely be retuning.
January 2024 by Grace Birchall
Had a very nice visit to Flooring Superstore. We were left to browse without any sales pressure and Hayley was very helpful with great practical advice. Hayley also recommended a fitter that other customers have used. We felt like getting the right floor for us was the priority, rather than trying to get a quick sale (which has been the experience in other floor stores). Thank you!
January 2024 by Liz
Brilliant service from Hayli. Her natural approach made an impression, so much so that almost a year after browsing the showroom for ideas, I went back to order everything from her. Great engineered flooring too! Thanks
