March 2024 by Charlotte Barnard
Another fantastic visit to Zelley. Previously purchased my vintage engagement ring from here and today returned for the wedding rings. Service is so personal and the jewellery is beautiful, lots of individual pieces. The staff are very knowledgeable and helpful, rings resized and ready to collect that same day. A wonderful experience.
February 2024 by Andrew G
Alistair, you are one genuine lovely guy. Honest, kind and totally transparent. Will now be coming to you for all of our jewellery needs in the future.
February 2024 by Zoe Pruce
Took a ring in for cleaning and potential re-sizing. Alistair spent time talking me through the options for re-sizing. After I?d tried on a few different ring sizes we decided it was too small a change, so he advised using a removable backing which has ended up working perfectly. Alistair kindly did a same day service for the cleaning - I?m so pleased with how sparkly it turned out (I was apparently wearing a very dirty ring before!). Highly recommend if you want a transparent and friendly service ?
February 2024 by Harry Waye-Barker
Fantastic service and information from Alistair and his staff.I will be back again soon ?? thank you!
February 2024 by David Lawton
Excellent service today, gave me great advice and purchased a chain and ring. Thank you so much, David
December 2023 by Mike Wild
We currently live in New Zealand and wanted to buy a ring from my partners UK home town, so we looked online and found the perfect ring at Zelly's Jewellers, as you can imagine we where a little bit hesitant and worried about transporting ring to the other-side of the world and we understood there would be some risks.Alistair provided great comfort by assuring us that if the ring was lost in transport or if we weren't happy with quality of the ring Alistair offered to provide a full refund, he even resized the ring for us.After a few conversations over the phone we felt great trust in Alistair and decided to purchase the ring and freight it over to New Zealand. He sorted everything his end and even packed in his own tracking device to keep an eye on the location.Alistair would update me via text message every 3 days or when it moved to another location.The ring arrived after 3 weeks and was absolutely immaculate.We felt the service was amazing and that he offered a great price for the size and quality of the ring.When we are back in the Uk we will be sure to thank him in person.5 star service!
December 2023 by Oli Stamp
Really helpful staff, very nice new and vintage jewellery. Highly recommended!
November 2023 by Jack dodwell-pace
Great service and lovely staff, amazing selection of jewellery.
November 2023 by Lucy Coker
Having had a less than positive experience with another jeweller Zelleys was recommended to me.I went to Zelleys on Friday and was initially greeted by a lovely lady who's name I didn't get. She dealt with my query in the most compassionate and professional manner.She then suggested asking her colleague Alistair to provide me with his opinion on the matter, his approach and customer service was also first class.I cannot fault the great service I received from the staff in this shop.I was there to ask their opinion on a piece of jewellery which was sentimental to me and the advice provided was invaluable.I felt like a valued customer and even though on this occasion I was not purchasing anything I will ensure that I approach Zelleys first in the future. A really positive experience and exceptional service. Thank you so much.
November 2023 by Paula Allchin
I can?t thank the staff at Zelleys enough for repairing and restoring a ring that means the world to me. Compassionate, understand and kind. I collected the ring today and it looks and feels amazing. One very happy customer here. Highly recommend this jewellery shop.
October 2023 by nikki easterbrook
My recent visit to Zelleys Jewellers was exceptional. The staff were attentive and friendly. Highly recommended for their exceptional care and expertise. I'll definitely be returning.
September 2023 by Barney
The service at Zelley is delivered to the highest of standards.Whenever I get my jewellery serviced it always comes back to me looking brand new and they never keep me waiting. Swift and reliable!Big Thankyou to Callum especially, for always being so polite, understanding and most of all a brilliant jeweller.Would definitely recommend to all those in need.
August 2023 by Jennifer Nimmerfeldt
Some really great people working here. I walk past this store multiple times a day as I live just around the corner and I would?ve never thought to pop in, but having met Callum & Alistair through my work, I just knew that I?d have to go to them for my jewelry needs, because they made such an impression. Thanks for being awesome :)
August 2023 by Beth Hunter
Zelley's is a beautiful family ran buisness in Norwich, they have beautiful jewellery presented throughout and all staff are friendly and have a great knowledge about products & services they offer.I have just picked up my Engagement ring that has been rodium plated and my new wedding ring re sized and rodium plated and can honestly say WOW allistar has done an amazing job as always and I will be sure to recommend to all. 5* + service. THANKYOU :)
August 2023 by Jack
I don?t think you?ll find better service than this at any jewellers. Friendly and non-pushy advice, huge selection of ladies and gents stock and always happy to answer questions. Sourced our engagement and wedding rings through Alistair and he was great.
