September 2025 by Ashleigh Webb
Today was extremely good the manager of the store served me sorted all the problems out to which I would have made a complaint.
I can not fault her service she was excellent.
September 2025 by Tina Seaman
I took my tissot watch in for a new battery and reseal. Was shocked by the £88 for that service. The assistant said it would take upto 6 weeks. The 25th of may i left it and I got a phone call 4th of July saying we took the battery out but 2 of the springs got broken which i then had another £35 to add to my bill. Finally I went to pick it up in August. A total of 12 weeks. It also took the assistant 10mins to find my watch. Wasn't very pleased with the service and I definitely wouldn't recommend to anyone else .
August 2025 by Shami Green
Amanda was very helpful and accommodating lovely lady
July 2025 by Ivy A
It?s always pleasant to visit the shop.
June 2025 by His Lordship
I took my Citizen watch in on Sat 7th, on the off chance it could be sorted. It hadn't set itself since March.
The watch guy there spent nearly 30 minutes resetting it for me. It was no mean feat.
It was very much appreciated.
April 2025 by Mike Golden
Broken, after only 14 months. An engagement ring I brought for my now fiance has lost a diamond. We have not even started planning properly for the wedding and already I am sending the ring back to the shop to have a new diamond put in. Thankfully, I have been paying for the insurance offered to me when I purchased the ring. I would not recommend buying without insurance from this place. As I am sure others would agree a ring from an establishment such as Ernest and Jones should sell products with a longer shelf life. Had I not opted for the insurance/cover I would be absolutely devastated right now. Instead I just find it sad that an eternity ring brought for an engagement can't even make it to the alter without breaking. it is really embarrassing. The outstanding costumer service is unfortunately the only positive thing to say.
March 2025 by Emma Simmonds
I would like to thank Dexter for being such a wonderful associate.
Very knowledgeable, respectful and not in any way pushy with the hard sale.
We felt that we could take as long as we needed and nothing was too much to ask for.
Dexter went above and beyond in a very natural and professional manner.
We wish you all the success in the world
The store is beautifully lit, clean and open.
You are asked if you need any help by friendly staff who have a great knowledge on the products and customer service.
Great store.
October 2024 by Stephanie Massingham
Lovely helpful staff, also bought a magnificent ring so happy all ways round.
October 2024 by Steve Stone
Excellent advice and service by Deborah, the manager today.
August 2024 by Emily Jordan
My Mum and I came in to get her eternity ring resized and spoke with Natalia and Mo. Both were an absolute pleasure to talk to and made the process clear and simple. They?re a perfect example of excellent customer service and we both left with smiles on our faces!
July 2024 by Adam Fysh
Great experience and excellent service and staff
June 2024 by Andrew Skalli
Natalia was amazing, I ordered the wrong size ring online for my wife?s birthday so went into store to see if I could get it swapped.
Natalia ordered one in from Stevenage so when mine arrived I could swap it all in time for my wife?s birthday.
Best service I have ever received in a jewellery shop ??????
June 2024 by Kerri Dawdry
I went to my local store in Norwich to get a ring I ordered online resized, I was served by the store manager Natalia. She was really helpful and kind and provided excellent customer service! Would highly recommend
May 2024 by Dana Wurr
I can not recommend Natalia enough, called up with an issue with my engagement ring on the Friday and she had a new ring waiting for me midday the Saturday, Natalia went above and beyond and made our ring change easy and seamless. Polite, kind and genuine. I will definitely be returning and asking for Natalia in the future for any new purchases or any issues I may have. Thankyou so much again!!
April 2024 by S Chakraborty
A truly unforgettable experience at Ernest Jones Norwich, thanks to the outstanding service from Debbie and the team.
