May 2024 by Richard Gbalaka
Very bad service and no good customer relations, almost lost my parcel.
April 2024 by Adrian Lamb
I was able to track my parcels as I was not send any tracking email I had to call the person I was sending to,to if the parcels got there
March 2024 by Keith Butt
Generally a good service but watch out for the holiday cover drivers.Watching them go past and then saying we weren't in.
March 2024 by Diviyesh Gondalia
??????
January 2024 by Daniel Hudson
If I call the direct number for a branch to hold my parcel and arrange to collect. I do not wish to speak to the customer service department who just wish to pass me on to another department that is still not the local depot. Ridiculous
January 2024 by Mike
Fast delivery
November 2023 by Gail Wilson
Driver arrived at the property took a photo of my daughter?s car from the comfort of their vehicle and said we were not in, so have taken the package to a drop off shop! I have got to go and collect the parcel myself once I get the code! Not good service at all, unable to contact customer services. Probably due to them being so busy with complaints.Must be nice for the driver to get paid for doing sweet FA! I have paid for a service and still got to travel and collect myself. A joke of a delivery service.
November 2023 by Farid Adja
Probably the worst company to deal with!!Driver came in ,took picture and dropped a card then disapeared!Did not ring the bell, did not knock on door.i was waiting at home for my parcel with thetime slot given.I waisted all morning for that parcel!Nasty driver called Simon! From Norwich depot!Avoid DPD, i would have given no star at all!
October 2023 by Tal Shiar
Driver left the item out in the open in front of the garage...no knock, no doorbell, just dropped, photographed, and left. That was Wednesday. DPD phoned after my complaint and assured me that it wouldn't happen again. Guess what? It's Thursday and the same thing happened AGAIN. There is NO accountability. None. Useless.
October 2023 by Gintautas Meskauskas
Good place
August 2023 by Oliver Rose-Eyre
No contact. Driver didn't contact us or leave parcel with a neighbour. Poor all round service how are people ment to know if app doesn't work.
June 2023 by ms mclarenf1
Absolute shambles, got a text to say the could not deliver but i have a Ring doorbell and no one turned up. Also took a photo of it inside the van which could have been at the local pub for all I know. Rubbish customer service as well to blame it on a computer error and advising they will be delivering later which means we'll find your delivery and make a urgent delivery. I would give no stars but it won't let me,
May 2023 by Jake Turner
Worked here briefly and can tell you they do not care about peoples parcels they throw them in the vans slam them down and slide them across the floor with force and speed.
May 2023 by lesley websdale
Excellent service called as missed scheduled delivery. Driver came back pm on same day
March 2023 by Harry Fabb
Never have problems with Norwich brand, always happy to help and the delivery drivers are friendly on daily collection
