August 2023 by Alma daynes
ive been with norwich co .op bank..since 2012...a great bank.and very good customer service. and lovely friendly staff.i will be very sad if it close down
June 2023 by Alison Fairgrieve
Shocking waiting times for phone banking of at least 50 minutes seem to have reduced lately but still at least 20 minutes. My card has just been stopped again for no apparent reason for two minor online orders. The nearest branch is 30 miles away ( Ipswich)Just used the card successfully for a few grocery items in a tiny local convenience shop. As I rely very much on online ordering for almost everything, this sort of thing is intensely annoying. The fear of fraud seems unusually extreme.essentialethical
February 2023 by Melanie and Holly
Always helpful
February 2023 by David Plummer
Friendly staff
January 2023 by james morey
And the headache continues. Switch has been reset because of co-ops fault, support useless on Facebook, phone and through online banking. Wont get things resolved now because of new year no doubt, and switch will take yet another fortnight I suppose. The organisation, communication and support is a joke, quite frankly. I would try and get in to a branch but would no doubt be a wasted trip.
October 2022 by Chris Mills
I?ve been with the co op bank for over 15 years and their customer service has got worse year on year. They blocked an online transaction twice so I phoned. It took over an hour to speak to someone, the agent said she could put is a new password for me so I can try to make the transaction again but she could not make the payment for me. And I waited an hour for that, not good enough
July 2022 by stephen rout
dont phone them over 60 mins waiting time very poor
June 2022 by Ron Roper
I travelled from Cromer to Norwich to use this bank but found it closed due to recent changes in opening hours although this has now been corrected on their website I still had to inform and update this information on Google !!! one of the largest search engines on the web.
April 2022 by Dean Penrose
Friendly,courteous,helpful and efficient staff.
August 2021 by linda graham
Terrible been with this bank for years, all my accounts blocked over and hour to speak to anyone. Norwich nearest bank. Stayed because they were ethical but now I can't buy food .
June 2021 by David
I applied to open a business account under the government banking switching scheme i had no idea a bank could be so incompetentAn application that is dealt with by text message ! No one ever answers the phone, A new account application that supposedly takes more than 12 weeks to open, I am told my application is declined because i have no photo i.d. driving license or a current uk passportThere is no legislation that states i have to hold eitherResponse from Co-op Bank further proof of staff that are prepared to pass comments before gaining the full facts !
June 2021 by Rio Hughes
Always really great service that go above and beyond to help with any problems or questions with a personal and human touch, which is very different from other banks in the city, Never ever had a problem with them at all.
January 2021 by mark wooltorton
Out of all the high street banks. I can honestly say that the Co-operative Bank is the best Bank out of all of them great staff and great service. 5 star's.
October 2020 by Daniel Lowe
Staff normally very helpful however rushed into town to get money out before closing at 5 (as advertised online) only to find out that they actually close at 4.30.Now have to sit in rush hour traffic to go home minus the money I needed.
October 2020 by Jacqui Hanlon
Excellent customer service at London Street-proactive, friendly staff who making face to face banking a pleasure
