March 2024 by Jordan Nash
Gave me 110 fir my headset despite them saying it's only worth 100, appreciate it Sammy thank you
February 2024 by Bharat Rana
This Norwich store is absolutely brilliant at communicating and acting on what they say. I was interested in a Bass and James took my phone call, very helpful, answered my annoying questions!!! haha.Then next I spoke to Sammy, who was also very helpful and sent me loads of detailed images of the Bass and explained how they would wrap up the guitar to send to me 100 miles away!Sammy also went out of his way to locate a case for me as a special deal. I could see how easy he was making it for me to buy the Bass.. So I DID!!As soon as I made payment, I started getting communication on the status of the delivery.I am bowled over by their professionalism and expertise and willingness to answer my questions and give me confidence that Cash Convertors Norwich, is the place to go if you want exceptional service and a great deal on sale items.I will use this store again because of the service and kindness shown to me, even though I live miles away.Thank you, Sammy, James. Your enthusiasm and dedication to customer service has paid off again and Cash Convertors Norwich are very lucky to have you both working there!
December 2023 by Andrew Phipps Phillips
Cannot complain about these guys, praise due where its necessary.I had two basses I didn't need, had no luck trying to sell them, one music shop in Norwich turned their noses up at them. I was looking to get around £300+ for the pair & was given one option from a music shop a few doors away, but they would only take them part exchange & wanted another 10% payment too. As luck would have it, these guys had the very same Ibanez bass I was after, though just an older 2018 model(even had the exact colour of candyapple red). The guy checked my two basses, very happy with the condition of both, all happy, money sorted out & they were happy to take the straight swap for their red Ibanez. Best bit was not only did I get a nice mahogany bodied Ibanez SR300EB but also included was a proper solid bodied case that I wasn't expecting either.Nice simple deal, no nonsense, was able to test the bass & everyone seemed happy. As you can see, sits happily on the wall taking the place my bargain SR300E has been using for a couple of years...
December 2023 by Jason Utting
Complete waste of time give them a wide berth, bought a games consol thrustmaster racing wheel, foot pedals, and seat for a 12 year old birthday asked over and over if it was compatible with a PS 5 got told yes absolutely no problems, on his birthday tried to set it up didn't work took it back and was told well we tried it on a pc and it worked when they tested it on a PS 5 it didn't , ruined a young lads birthday got told well we can't test it on everything we put a hold on it for three days they tested it on a PS 5 within 10 mins when we took it back why didn't they test it in those three days, don't go near this shoddy outfit, customer service i don't think so 0 out of 10 on everything
November 2023 by Keith Wardrope
Excellent, super fast ship, great price and almost mint guitar, very well packed as well, Thanks!
October 2023 by philip jones
Excellent service. A much improved store from my experience here many years ago. Will was very helpful and professional. Many thanks
October 2023 by Callum Cowan
I could not fault Sammy's service, he was very attentive and offered me a great deal on my product. Definitely deserves high praise, great guy!
October 2023 by Conner Bestford
I was served by Sammy, great customer service really friendly and helpful. Fully explained how my transaction worked and what all my options were. Thank you very much Sammy !
September 2023 by April Abel
Thank you Sammy, at Norwich Store, for your help and patience. I took loads of different items in, which needed checking. He was so helpful and polite. Made the daunting experience so much better.
September 2023 by Andrés Guerra
William and Sammy were really good and professional with me today. Thank you cash converters
September 2023 by Terry Barnard
Sammy was very polite and efficient and was brilliant, thank you!
August 2023 by Sky Bertie
Bought quite an expensive iPhone via the online listing. A bit worrying as you cant see the goods and have to rely on the description. But I need not have worried. The phone arrived the next day and was exactly as described. Many thanks guys!
August 2023 by S. Curtis
Very impressed with this company. Very professional and customer focussed. Highly recommended.
July 2023 by Mat Hard
Brought some speakers with stands from cash converters (Norwich) & one of the stands snapped when I used it for the first time..took it back to them & they couldnt have been more helpful and understanding.They replaced the stand on the spot and gave me some advice at the same time about the product.Staff are lovely five stars on this purchase & to the staff.
July 2023 by Shaun Clark
Amazing customer service from Gary and Justine (think that was her name). Made a mistake with dates and they couldn't be more helpful with helping me sort an issue which was totally my fault. Couldn't recommended these guys more for the best customer service I've received in a very long time! 5 stars all day long
