July 2025 by Aiste
Really, really bad customer service. Today I was standing there with a crying child in my arms, and none of the staff even looked at me. There were three employees working, but not one of them bothered to acknowledge me or say anything like, ?We?ll be with you shortly.? I stood there for 15 minutes like I was invisible, and ended up leaving without getting what I needed. It felt awful ? like they were working, but just didn?t care to come over. I honestly think there should be at least one person who deals with customers as they come in, not just handling prescriptions. Lately, it?s always like this ? if you?ve got time and patience, maybe someone will help you? eventually.
June 2025 by Jason Woodvine
Good service with friendly staff.
April 2025 by Adrian Kear
Really decent staff member,Emma.
Helped me out re:options.
Good,old fashioned service.Adrian
April 2025 by Benedict Braund
I've had Boots burnt into my mind like many of us older generations. Probably more so for my family after my Great Grandfather sold his own west country chain of chemists; 'Bathes' to Boots, before WWII (for those with an aversion to wealth; I have none). The problem with such an 'institution', like Marks and Sparks, is when they fall they fall hard and long. Long enough to for people like M&S to recover (ish) and then not. Boots shows no sign of recovery nor even the intention and has little chance of Stuart Rose pulling a miracle now terminal velocity has been reached.
Do not use anything but a 'flagship', main, big city centre Boots only, if at all or if you have to. Their retail selection is ever diminishing and increasingly costly. As for the 'Chemist' part of 'Boots the Chemist'; that part of the shop behind the counter is an involuntrantry and lacking improv' group in white coats. The audience can call out a random word as long as it's a drug and they'll pretend they still have things under control even though 3 out of 4 times, they have no access to the items on your prescription. If you have more than three items on a single prescription then forget it, unless you like adding another unnecessary pharmacy trip to your day.
The board (directed by their fairweather CEO whose stalling until his/her next bonus after which he or she may well use his or her golden parachute to land on the next, short-termm, bluechip cash cow) won't spend on any serious and more costly drugs and so trains staff to keep up the Wizard of Oz performance. All of which, understandably, need their jobs.
However the local chemist (not Boots' strap line but your literal, local and independent chemist) has come into its own. 9 out of 10 times they can help you. They're small business owners with a
single interest to help, have many more wholesalers to source stock from, do not spend millions on advertising and, in many instances, want to be the local GPs local recommendation.
One of the first cases of market forces supporting local businesses and not individuals' goodwill. Watch for many more to follow.
February 2025 by Tracey Arthurton
Not for the first time I?ve encountered rude counter staff in this particular store and again today.
Won?t use this chemist again
February 2025 by Jewel Ike-Obioha
It?s relatively small but it has most of the prescriptions one requires. The staff/pharmacists are also knowledgeable which is always a good thing when seeking assistance.
September 2024 by Anya
Really bad customer service. never answer the phone. bad branch in general. they should fire the lot. regularly mess up medication prescriptions. things mysteriously go missing and when you ask them why you didn't receive a specific thing they can't give an explanation. avoid.
June 2024 by Clodagh Skinner
Good Luck getting hold of them, They never answer there phone's!
May 2024 by cheryl hall
Just spent 15 minutes waiting to pay for 1 pack of hair bands that cost £1.50, 2 staff and 2 customers infront of me, by the time I got served 4 more people waiting behind me waiting to be served. 2 staff dealing with 1 customers prescription and zero customer acknowledgement from the staff the whole time I was waiting. You need a self service machine in this shop as the staff ignore you anyway so not like anyone is going to miss out on customer service.
March 2024 by Ashleigh Shreeve
Very poor service. Don?t even acknowledge you standing there, even just a ?we will be with you in a moment? would go a long way. Then when they do serve you it?s like you are a problem for them ?
March 2024 by aloha charlie
Would not recommend their online doctor service especially at this branch. Said they had my prescription delivered to this branch online and when i got there they didn?t even have it in stock :(
January 2024 by Terry NJPC
Staff member refused to let my disabled mother use points on her card because she had already priced up items on the till and didn't want to do it again. Very lazy.
October 2023 by Piyush Neware
I had an appointment of flu jab on 26, I get a call a day before that the person are not having enough training to give the flu jab, please ignore tomorrow's appointment. As a care worker one must have a flu jab or vaccine reason being we work toth the people who need care and are vulnerable to get affected by flu, and regarding phone call they will never pick it up.
September 2023 by Chukwuebuka Enemuo
Great service and friendly staffs
July 2023 by tony rabicano
Can?t be bothered to answer the phone, don?t text when you have a prescription to pick up so you have to go down in the hope it?s there. Then you wait ages for it even though you ordered it a week ago. Even then there?s no guarantee it?s right
