December 2023 by Fast Personal Training
Just bought 4 nukeson panels and 30 ish pegs to go with them. My project is a little different, I'll be sure to send you a few pics of them on the wall tomorrow. You may like it, it's something different in all fairness.As for the product. It's spot on. Decent quality and very robust. I had this same project in my last place using a different manufacturer (who is now more expensive that nukeson and the powder cost not as durable) so this set up is a no brainer. Equally as good as anything coming out of America (which is where I got the idea)Spot on product and fast delivery. If you've got this far, give them a thumbs up, and get your gear organised....thank me laterJ
October 2023 by Mark Gooding
Excellant quality product. You can buy cheaper online but you can see the difference.
September 2023 by Gerry Kennedy
Recently purchased a sleeper bracket to secure on the top bracket an electrical on/off switch for my garden pond lighting.A different switching system had been placed on a stake made of wood and over the years had rotted and fallen behind a large conifer tree. Unable to access it I hadn?t used my pond lights for many years. This steel sleeper bracket was ideal for the job. Despite hard and compacted ground near the conifer I was able to easily drive the stake into the soil with a rubber mallet. I now have easy access to my light switch on this robust steel sleeper bracket and this has enhanced my garden pond with a nice lights display at night.Prompt and efficient service too, thank you.
June 2023 by Claire
Actually had a slight issue with the size of the item, so made contact via Amazon and received a fantastic service from Alan. Alan has been extremely helpful, very responsive, polite and gone above and beyond to ensure I had a good experience. I'm extremely grateful for the help and support, especially since I ended up returning the product - the customer service still remained fantastic. Would certainly recommend them and would return for any future items, great service (and great product, just the wrong size for my needs). Thank you Alan, I really appreciate all your help and contact.
June 2023 by Niall McGarry
Ordered from EU_IRL. Wait 1 week with notifications from DPD UK logistics, on behalf of Indoor Outdoor, mentioning a problem on their side, shipment returned to their customer (JJB Corporation UK), no further information. No answering of phones when tried to ring 20 times. No voicemail. No contact name or number when they opened a ticket after I emailed.Indoor Outdoor confirmed package damaged by DPD & rather than ship replacement parts immediately, they wanted to wait for return from DPD, 'repair' damage & re-ship. Received shipment after three & a half weeks after order placed, still visible damage to small number of parts. Nice product, but very expensive for what it is & service was uninspired. Trying hard to support a small business, but i hope they can change & think of this from a customer perspective.
June 2023 by Matthew Heffer
Mistakenly ordered incorrect product and was very impressed with how this was dealt with. Alan was brilliant and everything was sorted in good time.
May 2023 by Pauline L
I originally bought two large bottomless planters from Indoor Outdoor and was very pleased with them. I decided to buy two more but didn?t measure my space properly and when they arrived they were too small. I contacted Customer Services and was able to return the planters and receive a refund very promptly with no fuss or bother. I re- ordered the correct size and they arrived very quickly.The planters are great quality and my first two have weathered to a really lovely colour. A fantastic product. Highly recommended.
April 2023 by bruce fisher
Just purchased the log store with supplies drawer, a well made product, looks great next to the log burner, it arrived very well packed, so in perfect condition, great to be able to buy a product made in the UK and local as well. Thanks all at indoors outdoors. Regards Bruce
March 2023 by Pavel Ryzhkov
Absolutely appaling customer service.they steal your money and ignore all your refund requests. stay away!UPDATEIn response to your reply,1. you are price gouging its simple maths.An item costs 29.95 in your store.This cost is made up of item price 23.96 and 20% Vat 5.99When you sell internationally, UK vat is not chargeable, therefore you sell the item Ex Vat.However, you still charge 29.95 with 0% UK vat.How is this not price gouging? The cost of item is 23.96 ex vat regardless to UK or international. However when an international buyer orders the item they are still charges 29.95, all of which goes to you as UK vat is not chargeable.So you are selling the same item for 23.96 to UK residents, and internationally you are selling it for 29.95.Yes you are price gouging, because you sell same item for different price depending on location.Furthermore, I have to break all this down in order for you to understand this.On top of ignoring and not answering your phone like a child, and hanging up instead of trying to deal with a problem when you do answer.All of this shows your immaturity, unprofessionalism and absolute amateurism.I AM APPALED AT YOUR LACK OF BASIC CUSTOMER SERVICE AND PROBLEM SOLVING.What a horrendous sales team you are there Shane
January 2023 by Marky mark
Order to 1st aid cabinet, it arrived very quickly and it was great quality.
December 2022 by Zac Priestley
Great company. I?ve only used their sleeper brackets, which are very well made and do the job perfectly. Great communication and always deliver on time.
November 2022 by Alex Phillips
Received damaged item and returned for replacement. Was told that there would be a wait as a replacement would need to be made, which wasn't a problem. The sellers site gives a 7 day turnaround time for the item, it's been almost 7 weeks since I first reported the issue. I've tried contacting the seller numerous times but no reply/answer so have had to escalate with PayPal. If you do decide to use this company, protect yourself and use PayPal, a credit card etc. It's such a shame as they appear to have a really good range of British made products but let down by their complete lack of customer service.
November 2021 by Ella Gooch
We purchased the framola pergola post base from indoor outdoors. Great product, husband had no trouble putting them in, arrived really quick! Spoke with the company on the phone, very friendly and professional service. Thanks.
