May 2025 by John Chapman
A bank branch with no counter service, just machines. Can you even call yourself a branch at that point?!
May 2025 by Jothna Begum
Amazing staff excellent customer service ? very well done to Alex and Debbie for their efficient service ? thank you both we will be returning soon ?
January 2025 by Marian Tudor
pathetic and arrogant.
November 2024 by John Sabin
Very helpful and knowledgeable staff
August 2024 by Michelle Sheppard
With so many bank branches closing down, I had to drive for 45 minutes to arrive at this branch, only to find out that I couldn't make a cash withdrawal from my First Direct account, or get exchange foreign currency. Not quite clear what the branch does? The assistants seemed unclear themselves. Useless.
May 2024 by Gino Corsini
I rarely post but entirely agree with John's review. 3 assistants, none of whom interested in paying in a cheque and point to the one working machine which has a queue. Customer service obviously not the heart of HSBC Lynn.
April 2023 by peter mcgovern
A very big thank you to all the staff on my visit today, especially Debbie, who went out of her way to help me highly appreciated.Thanks again
April 2023 by Gary Freeman
Machines out of order, staff distracted and unattentive. The arrogance of banks still blows my mind.
December 2022 by John Brown
They have removed the counter!! 2x cash paying in machines both useless took me over 30mins to pay in a large amount of cash due to both machines jamming. Told If I need a counter I have to go to WH Smith/ Post Office :/ i kinda thought that?s why banks had branch?s :/ :/
August 2022 by Rosalina McGovern
I had the best customer service at HSBC Kings Lynn today, Lisa attended to all my needs and had the patience of a saint xx Thank you Lisa , well impressed xx
May 2022 by James Varghese
Good customer service.
January 2022 by Chris Kutcher
After visiting two other banks in the town I realised how the customer service isn't as good as it could be, this is the only reason I am writing this review. There is one or two good staff members who treat you well. It is the attitude of the few that simply drag the service down and are very unhelpful. When I've had issue with the machine there is no one about or simply wait ages to get someone's attention. I don't feel like a valued customer despite paying for the service.
December 2021 by Chris Cutche
After visiting two other banks in the town I realised how the customer service isn't as good as it could be, this is the only reason I am writing this review. There is one or two good staff members who treat you well. It is the attitude of the few that simply drag the service down and are very unhelpful. When I've had issue with the machine there is no one about or simply wait ages to get someone's attention. I don't feel like a valued customer despite paying for the service.
September 2021 by Laura Lazar
Very bad experience. I Try to get some help because my app is not working at the moment to send money abroad . And I went to the back in Kings lynn, and a young blond lady made my day, telling me to go online to do it instead of helping me. Asking me if I do know how to do it on they?re computer( my darling, if I knew how to do it By myself, was going to do it at home and not waste my short break at work to come waste my time in there. I don?t know why you were hored in there, probably to spend you day chatting with you colleagues. Well after today for sure I will change my bank provider. So in a fee words: worst customer service.
September 2021 by Scott Kirby
Absolutely shocking customer service. The lady i usually see Kim was busy who is FANTASTIC but instead i got this woman who clearly couldnt be bothered muttering on approaching me "i suppose ive got 5mins" i needed help with online banking but i dont have a driving licence or passport. Surely there is another way to help as Kim has done this before as i am an HSBC customer. Paying taxi to go there just for that she was no help at all!!!!
