April 2023 by peter mcgovern
A very big thank you to all the staff on my visit today, especially Debbie, who went out of her way to help me highly appreciated.Thanks again
April 2023 by Gary Freeman
Machines out of order, staff distracted and unattentive. The arrogance of banks still blows my mind.
December 2022 by John Brown
They have removed the counter!! 2x cash paying in machines both useless took me over 30mins to pay in a large amount of cash due to both machines jamming. Told If I need a counter I have to go to WH Smith/ Post Office :/ i kinda thought that?s why banks had branch?s :/ :/
August 2022 by Rosalina McGovern
I had the best customer service at HSBC Kings Lynn today, Lisa attended to all my needs and had the patience of a saint xx Thank you Lisa , well impressed xx
May 2022 by James Varghese
Good customer service.
January 2022 by Chris Kutcher
After visiting two other banks in the town I realised how the customer service isn't as good as it could be, this is the only reason I am writing this review. There is one or two good staff members who treat you well. It is the attitude of the few that simply drag the service down and are very unhelpful. When I've had issue with the machine there is no one about or simply wait ages to get someone's attention. I don't feel like a valued customer despite paying for the service.
December 2021 by Chris Cutche
After visiting two other banks in the town I realised how the customer service isn't as good as it could be, this is the only reason I am writing this review. There is one or two good staff members who treat you well. It is the attitude of the few that simply drag the service down and are very unhelpful. When I've had issue with the machine there is no one about or simply wait ages to get someone's attention. I don't feel like a valued customer despite paying for the service.
September 2021 by Laura Lazar
Very bad experience. I Try to get some help because my app is not working at the moment to send money abroad . And I went to the back in Kings lynn, and a young blond lady made my day, telling me to go online to do it instead of helping me. Asking me if I do know how to do it on they?re computer( my darling, if I knew how to do it By myself, was going to do it at home and not waste my short break at work to come waste my time in there. I don?t know why you were hored in there, probably to spend you day chatting with you colleagues. Well after today for sure I will change my bank provider. So in a fee words: worst customer service.
September 2021 by Scott Kirby
Absolutely shocking customer service. The lady i usually see Kim was busy who is FANTASTIC but instead i got this woman who clearly couldnt be bothered muttering on approaching me "i suppose ive got 5mins" i needed help with online banking but i dont have a driving licence or passport. Surely there is another way to help as Kim has done this before as i am an HSBC customer. Paying taxi to go there just for that she was no help at all!!!!
September 2021 by Anton-Scott Kirby
Absolutely shocking customer service. The lady i usually see Kim was busy who is FANTASTIC but instead i got this woman who clearly couldnt be bothered muttering on approaching me "i suppose ive got 5mins" i needed help with online banking but i dont have a driving licence or passport. Surely there is another way to help as Kim has done this before as i am an HSBC customer. Paying taxi to go there just for that she was no help at all!!!!
August 2021 by anne Garner
Called into the bank as l was having trouble logging into my account,and getting nowhere with the call centre,the lady l saw (sorry didn't get her name)new exactly what l wanted and sorted it out in no time. Will not ever call their call centre again,as l found out they had given me three bits of misinformation.I was given five star treatment.
August 2021 by Julia Wilkerson
Terrible service lack of opening Hours pushing people to online bank when they don?t want to. Counters closing can?t even speak to anyone. Abrupt and unfriendly staff
June 2021 by Kim Pooley
Was good
June 2019 by Nino Bianchi
very friendly staff
April 2019 by Laura Pinkerton
good service
