March 2024 by Caroline Mackay
Great customer service pre and post purchase, excellent quality products.
March 2024 by Katie Hodgson
The Aftercare provided by Fairfax is above and beyond any other brand I?ve encountered. The team are friendly, super efficient at dealing with any issue and extremely helpful. The brand truly values customers, it?s evident that the team have core brand values and pride in their brand. Mia in this instance has been wonderful. Many thanks
March 2024 by Fatemeh
Sadly, a very bad experience this time despite two previous (very successful!) purchases.The boots I bought developed a fault after a couple of months, and I was offered a repair. They came back from repair looking absolutely fine, but one boot was noticeably tighter than the other, which was absolutely not the case before resoling.I sent these back to the company for review, but they are insisting that the issue is not real and advising me to stuff the smaller boot to make it bigger.Please, please consider taking your custom elsewhere - Penelope Chilvers and Le Chameau have similar products with much better aftercare service.Edit: They have not provided any photos of this testing, nor did they respond to my final email. Very disappointing.
March 2024 by Chris Adsett
Speedy response to my query and dealt with within minutes. Thank you!
March 2024 by lyndsay miah
Fantastic customer service, extremely happy .
March 2024 by michelle Page
Excellent chat service online with Chloe. I thought that my tassel was broken but it just needed a replacement screw. Waiting for a replacement so happy days. Great products and great customer services - 5 stars from me :-)
March 2024 by Rachael Chambers
Had to use the helpline as i had lost a screwback , customer services couldn't have been more helpful I highly recommend them if needed.
March 2024 by Sarah
My beloved Boudica boots had split solesContacted fairfax and favor who immediately arranged for them to be repaired with complete new solesRepair work was immaculate and much quicker than expectedBack on my feet in less than two weeks having posted for repairExcellent customer serviceVery happy feet again
March 2024 by Louise Bell
Loving Fairfax and Favor now attending dogs shows. We purchased a pair of Black Regina boots at Crufts and they look amazing
March 2024 by Natalie Dummer
Absolutely LOVE. I can?t fault the quality but moreover, I lost a part of the boot tassel and NO QUIBBLE a new bit is being sent to me. I didn?t have to have any drama (finding proof of purchase etc). What fantastic service. Thank you so much, Chloe
March 2024 by Jojo xx
Their customer service has to be one of the best. I lost a tassel messaged them and they have said they would pop one in the post to me amazing
March 2024 by Donna Brown
Very thankful that my issue, caused by my own eagerness was dealt with very promptly. Excellent customer service as always.
March 2024 by Teri Price
Outstanding customer service from start to finish honestly could not have asked for a better service and most beautiful purchase
March 2024 by Nicola Leroy
Not only are the products top notch but so is the customer service. I had a small issue with a tassel and it's being replaced no quibbles. So refreshing to work with a company that puts its customers at the forefront.
March 2024 by Patty Wejman
Had a lovely experience with the company! What I thought was going to be a disaster turned out to be an easy fix.Thanks to Rachel Ellis and Chloe chambers who sorted the issue and gave the reassurance that everything has been updated.They are an asset to the company!
