August 2023 by Caitlin Plimmer
Sent my Nan to this store to get a talk mobile SIM set up as it was a better deal than anything Vodafone were offering. When the number was supposed to switch over onto the new SIM, it stopped working. As I am not local I couldn?t help her with this issue, so told her to go back into the store. They took the original vodafone SIM out and instead of fixing the problem, told her that she needs to go online for support with Talkmobile as they don?t do it in store (she can?t get online because her SIM isn?t working) and then told her to move back to a vodafone deal where she?s getting less for her money. Very poor.
April 2023 by Jo
Fantastic customer service from Troy at the branch. Visited twice and on both occasions he was exceptional helpful. Great experience . Would definitely recommend.
December 2022 by Darren Hawkins
Brilliant team that will go the extra mile to help out and get issues sorted
December 2022 by Seadell Bar Hemsby
The guys in store were fabulous, and sorted my problem with a very professional approach.
October 2022 by Lorenzo Bianchini
Extremely positive experience.The problem was very odd but they did their best and solved it within few days.
October 2022 by Christine Prescott
Staff very helpful.
October 2022 by paul filmer
Nice staff good service
August 2022 by Steven Alexander Simmonds
I have a love for this store because it is my local one and I have been in so often.Great staff every time who are helpful and knowledgeable without pushing upsells or promos too much.I have never had a bad experience from this store.
June 2022 by Peter Lumley
Very helpful staff.
December 2021 by Yvonne King
Very helpful. Thankyou
November 2021 by Liz Hawkes
Very helpful staff, excellent
October 2021 by Jim Little
You definitely need to be chilled - or take a decent book - as you always have to wait wait wait. Could do with more staff but where on earth would they put them? This place is tiny!If you can hold on and time isn't money to you the service is great - if it was more the case of get in, sit, get sorted - bosh job done - it'd be a 5 star rave review...
September 2021 by Colin Nixson
Went to collect new phone. Great service from a lovely young lady. Phone was ready for collection as promised and everything went like clockwork. Really pleased, thank you.
August 2021 by Karthik Saravanan
Had to queue for a very long time, and although the staff couldn't completely fix my network issues they were still fairly helpful
May 2021 by Emily Blanchard
Have been a Vodaphone customer for 16 years. Not any more. Asked them to transfer a large sim card to a new phone which needed a smaller one. They agreed to do it free and uploaded lots of new apps for me, even though I told the young lady I only use calls and texts mainly. Being a pensioner I thought she was being helpful. Transpires that my data usage went through the roof: £4 for uploading the apps then £2 per day for data to update them. I really paid for that sim transfer because of Vodaphone's sharp practice. Have had to disengage the mobile data option on the phone. I suggest you be very careful what you ask this shop to do. They did not help me...they helped themselves.