February 2024 by Steve Holman
Tracy was really helpful. I made an error and she made some calls to fix the issue straight away. Happy to know good customer service does still exist ?
February 2024 by Ian
Very unhelpful. Telling me they don't sell 2 day disney tickiets when I clearly showed them on their website did.
February 2024 by sharee lattimore
Booked a holiday today with Tracey. Excellent service very very helpful answered all of our questions.
February 2024 by Ruffs Hydro
Cannot speak highly enough of the service we have received in the Tui Great Yarmouth store, we have been in twice in the last two weeks and the ladies are lovely, warm, friendly and helpful.Without too much detail, our dream holiday has been booked for ages, had an email last night informing us off major building works etc right next to our hotel, woke up at 4am and couldn't sleep through worry about it ( Anxiety Problem ), was outside the shop at opening time in a bit of a state through lack of sleep etc, Claire ( manageress ) immediately put me at ease and within no time at all, had sorted our issue out, found us another gorgeous looking hotel and i could breath again.Bless your hearts to Claire and all of your staff, thank you so very much.A very, very happy customer, who will now only get any future trips through your Branch.
February 2024 by Joe G
We've booked Lapland, Disney (3 times) and many other family holidays with Tui and the service from Gemma, and the team, is first class. She takes time to understand our criteria, budget and needs and gives amazing advice and recommendations. Awesome!
January 2024 by Craig Reid
Sorry but Tui are not fit for purpose & should stop trading after the experiences I have encountered for the past 5 months
December 2023 by Jade Crane
Very disappointed in TUI who told me I would only lose the wedding deposit of £250 if I transferred my booking onto a normal holiday plus £50 per person admin fee.When I went to change this they also wanted to add £250 onto the new holiday booking meaning I would have lost £500 plus the admin fee. I should have been told this from the very beginning but was not. I spoke to multiple people and all confirmed it would only be £250 plus £50 per person admin fee. I was given multiple excuses as to why this was being added on but it doesn?t matter how they wanted to explain it I should have been told this from the very beginning and not lied to.The reason for cancelling my wedding booking with TUI in the first place was due to terrible organisation and customer service. It started with emailing my wedding coordinator with questions and only ever getting an answer for 1 thing. Then I had a call from TUI in Great Yarmouth saying they did not have my wedding contract when this was returned to them 1 week after booking the wedding so they lost it and then suddenly they had found it. I felt like I was going to get to Cyprus and something else was going to go wrong from their part and we would not be able to get married.I paid £250 in wedding deposit and £400 in holiday deposit, they told me I would lose the £250 for the wedding deposit, that I could carry the £400 over to a new holiday and pay £50 per person for admin fee to change the holiday. But, due to them not telling me about the extra £250 they just add on top of the new holiday I would have only of been able to transfer £50 of what I have already paid. Due to the terrible service and complete lies, I decided I would rather lose that extra £50 and go with a company that was not going to lie through their teeth and are more organised.My trust in TUI has completely gone and I would highly recommend people to not book with them, in particular a wedding.This wedding and holiday was booked through the TUI shop in Great Yarmouth and the incorrect information was given by multiple people from the TUI shop in Great Yarmouth and this is also where they lost my wedding contract. The staff in there were also getting the incorrect information from the TUI call centre.
October 2023 by Linda Lewin
Tracy helped us book our holiday, which was a bit complicated as it was for a family party with various requirements. She was friendly and professional and had actually been to the resort we were planning to visit. With her knowledge of the booking systems she was able to get us a good deal with the type of accommodation we wanted. I have previously booked on line but I recommend taking the time to visit the agency, the personal touch is so nice! Thank you Tracy!
September 2023 by Andy Rynn
Went in with no idea of where we wanted to go and with in a hour we were booked to what looks like the perfect place our advisor was fantastic she ticked all the right boxes with what we asked for definitely book with tui everytime great staff
September 2023 by katy xoxo
The staff at TUI Great Yarmouth are absolutely amazing!! We regularly go in the shop to book holidays! Tracey is an absolute star and has helped us book our amazing cruise holiday for 2024!!! I couldn?t recommend this branch enough! Fantastic and very friendly and approachable! Thank you so much!?
September 2023 by cazza h Humps
5 stars for TracyYarmouth tui thank you so much for excepting us all for a fab holiday next year with lovely friends from Yarmouth xx
August 2023 by emma holmes
We were greeted by Tracy who was very welcoming. Having been a bit indicisive as to where we wanted to go,Tracy was very patient and very helpful in finding us our location.a real diamond with a fabulous personality.
August 2023 by Porscha W
Went in yesterday to change my holiday after having troubles online and over the phone. I was greeted by Tracy and what an absolute gem she was! She couldn't amend the holiday her self due to me booking it online however she phone through and after me passing security check she took control of the phone call, listening to my, wants and needs and making sure everything was all as I would like it to be! I can not thanks Tracy enough for her amazing service. I was very apprehensive about going into store due to receiving were poor service previously, however Tracy made me feel very at ease. Tracy is an asset Tui great Yarmouth and I fully believe anyone going in to tui great Yarmouth and is seen by Tracy will receive the great service that I did !
July 2023 by Heather H
Went in store at Great Yarmouth and saw Tracy she sorted out taxi transfers and our currency , she was super efficient despite being really busy , we’d booked on line but will definitely go instore for our next holiday and get Tracy to sort it out x
July 2023 by Paula Harris
I highly recommend this store! Gemma went above and beyond with my numerous requests and changes along the way and found us exactly what we were looking for. Not once did I feel pressured in to making a decision and there has been clear communication at every stage. Jodie in store processed my confirmation and was as equally friendly and professional. I?m really impressed with their service and will definitely go through them again.Thank you!
