March 2024 by Lilly Mason
Yesterday I've sent photos of my baby's eye becoming really gunky and has obviously developed conjunctivitis and all they did one day later was give to us the number for primary eye care where the waiting time was an hour! Absolutely disgusting! they just couldn't be asked to make a prescription!!!
January 2024 by Terry Townshend
I wanted to say a huge THANK YOU to the staff and doctors/nurses at Hemsby Medical Centre for their flexibility and going the extra mile to help my elderly parents. I was visiting with my elderly parents as my mother had a routine appointment to see a GP. The night before, my 90-year old father had a fall and cut his head. Although he felt fine, I asked whether a doctor or nurse could check over my father and clean up his head wound while we there there. The resourceful receptionist was wonderful - she found a doctor on a coffee break who agreed to look at him immediately. He cleaned up the wound, glued the gash and did some basic tests for concussion etc. That saved us potentially half a day at the nearest A&E at the James Paget hospital. Despite the unprecedented pressure many NHS staff are under, especially at this time of year, we could not have been better treated. Thank you so much - it meant a great deal to all of us.
October 2023 by keith garner
Fell and cut my head on holiday, was advised to vist this clinic, staff were very accommodating and helpful although they couldn't stich my head on site.Thank you for putting me at ease
September 2023 by CJ Burkey
Was on holiday with premature twins 7 weeks corrected one of them became Ill and needed antibiotics to treat a viral. the medical centre was great even thou I wasn't registered they temporary changed me over and see me straight away.They was very helpful the doctor even called to check up on us at the end of the day. The level of care and passion goes beyond any treatment I've ever received.Thank you from Chris paige Cody twin1 & Kyle twin2
July 2023 by Richard Baird-Parker
Always get an appointment and all the staff are polite and helpful.
March 2023 by Melanie Rhodes
Had several problems over the year getting medications using Well pharmacy online - now swapped to Hemsby dispensary. A big thank you to Christine Fryer who was efficient, helpful and friendly, completing the switch in just minutes. 5****
January 2023 by Fionajane Knights
hard to park,hard to get appointment
November 2022 by Lesley Tranter
My best friend who had some severe mental health issues is now dead. She was not helped when we tried to see a doctor at this surgery - having been sent a text confirming an appointment with a locum doctor (the only doctor available) and being advised to wear a mask, we showed up on time. We were told to take a seat in the waiting room - we were the only patients there. 50 minutes later - the doctor came out of his office and went behind reception to talk to staff there? I asked him when my very poorly friend would be seen?his reply ?I have no appointments, no one is waiting to see me? A member of staff and two other ladies then emerged from the back office and stood with arms crossed over there chests (rather an intimidating pose) and ?explained? a mistake had been made?. The appointment should have just been via telephone?when the request to wear a mask was mentioned the gang leader replied ?that was a mistake I?ll make sure to do something about that?. When it was furthermore pointed out to her that the receptionist had checked us in and not mentioned a problem, she replied ?that was a mistake I?ll make sure to do something about that?. By this time my friend wanted to go home and kill herself, she was incredibly distressed and crying - the woman (? Practice manager) then said let?s all calm down your friend is getting upset!!!! The attitude from these people was without compassion, their only interest was in making sure their rules of engagement were strictly adhered to? they had zero concern for my poor sweet friend who was in such obvious distress?. The woman said the doctor had to go on an urgent house visit so couldn?t see her then?.we were trying to get her seen for a further 15 minutes - during this time the doctor did not leave his surgery to go on any urgent home visits?. We were just being lied to. This practice showed appalling patient care in fact no patient care whatsoever - if 0 stars were an option that is what they deserve. My friend died one week after this visit to the surgery - I feel her experience there contributed significantly to her death.
November 2022 by ReMY GriFFin
Usually very helpful but have been put back by one particular doctor trying his hardest to stop me from getting treatment, if it wasn?t for the other great members of staff I?d give this 1-2 stars.Edit: three months since original post.I have been told I don?t have to deal with this troublesome doctor, a lot happier.
November 2022 by Jamie Goss
Useless wait ages to get through to them then have no appoitments,once u can get a appoitment the doctor just guess what it is 3 months i been ill and getting worse and wont see me ,still all they say is go to, a and e
November 2020 by Ben Donnelly
Recently we have had a doctor treat my mum called DR Honey. It has been refreshing to be treated, and looked after by someone who has gone above and beyond. Not only has her medical treatment during and out of sessions has been fantastic, she has done the extra bits to make the entire scenario as easy as she can for my mum.Thank you DR Honey, keep up the good work
November 2020 by K C
Excellent service from very caring, professional staff. From the moment reception answered phone to book an appointment to being seen by doctor and nurse was very quick and a hospital appointment arranged for next day. Fantastic all round , many thanks
November 2019 by martin Johnson
As with every surgery, a lot will depend on who you see? That goes with reception and doctor.On the whole this is one of the better surgeries I have been too.The dispensery are very helpful and though you have a wait sometimes they make up for it with the service given.I would definitely recommend this surgery to family and friends.
November 2019 by Bobbi Hughes
Worse doctors ever my nan had a fall at home and was stuck against a burning radiator, grandad called doctors surgery and explained they couldnt bother to help knowing both my grandparents are disabled, nan ended up with third degree burns the receptionist are all rude and arrogant needs to be assessed for competency.
November 2019 by ben bird
Absolute joke they don't answer phones complete waste of time. They have really gone down hill over past 5 years.
