September 2023 by terence ryan
The hotel needs updating especially the rooms. Breakfast is hit and miss. No bacon or apple juice when we stayed. A good base for exploring great yarmouth..just needs some attention. Lady on reception was very welcoming and helpful.
September 2023 by 915beverleyw
After reading some reviews I was worried but what a pleasant surprise. Yes the hotel is older and could do with some updating but the staff and comfy bed more than made up for it. The staff made sure we had a lovely time and helped us with everything we needed. Jack the chef is young but is an excellent cook. The food was absolutely delicious. The garden is relaxing and has chickens in it! We will now definitely be regular guests.
September 2023 by Aimee Davis
I would give this place no stars if I could!!!Me and my partner were meant to stay at the hotel from the 1st till 4th of September.We ended up staying one night due to the state of our hotel room.Firstly the carpet was stained and so outdated.The bathroom was not very clean and the toilet was appalling, me and my partner could not really sit on the toilet, and (sorry if this is inappropriate) but we could not wipe ourselves, I have to stand up and move next the sink just to be able to clean myself, which I find very impractical.There were water marks all over the celling and by the lighting fixture! This is very dangerous and should be looked at. There was a damp smell in the room I can think of was coming from the ceiling with the water marks.Also there was only one plug socket in the room which we could find which was behind the bed!The room was so hot with a little window for ventilation.The nail on the confine was the awful bed, me and partner did not sleep a wink. The mattress was so uncomfortable, the mattress springs were digging into us and we could feel the wooden planks on the bed when lying on the bed.This room looked nothing like the pictures online or what was advertised. It was so grubby and outdated.So this meant we had had enough! We decided to check out early on the Saturday morning as we could not stand another night in this hotel! The person on the front desk did not offer a solution to our issue like finding another hotel room etc. And to be honest she did not even seem surprised that we did not want to stay another night due to the awful room.I have phoned 8 times on separate occasions for a phone call from someone who can deal with this matter and each time I have not had an phone call back which is appalling customer service. I was then told to email and I have emailed twice and no one has gotten back to me.We live 5 hours away and we came back to great Yarmouth to celebrate our one year anniversary on being engaged and this completely ruined it. We had to had to spend extra money on booking another hotel in the area which financially we did not see having to do and in these difficult times.The customer service from this hotel is none existent and disgraceful!!!!Rooms: Disgusting
September 2023 by Noreen Saddique
A lovely hotel. The females on reception were lovely and the gentleman Cameron (hoping I got his name right) was an absolute gem. He was not only great with the adults but was so friendly with the kids, so thank you for your services. Also a massive shout out to the cleaning staff really did a wonderful job on the rooms, so thank you to you guys too.Hotel was 1 minute walk away from the beech leaving you plenty to do. There are so many cafes, shops etc around the hotel that you have no worries in accessing things.All in all a very good experience staying at the hotel. Totally recommended.The only other things I would like to suggest is a lift as it was a little difficult for my mum with health issues walking up those steps to the second floor. I do also feel the breakfast was a little expensive but as there are so many other local cafes around it wasn't difficult to get a budgeted breakfast.Overall recommended hotel.Nearby activities: Plenty to do near the hotel.Walkability: 1 min walk away from the beech
August 2023 by Sam Ryan
It was great our room was huge. The bathroom was lovely nice and clean and cleaned every day. staff were so lovely and helpful, breakfast was very nice. The hotel is a 5 minute walk to the beach and pier would definitely come back ?
August 2023 by Andrew Jones
Had a pleasant stay here at the dolphin hotel. The rooms were clean and comfortable exactly what we expected. The staff were friendly and extremely helpful and efficient. The location was excellent close to the beach and all attractions. Would highly recommend ? ?.
August 2023 by fazzaaa19
Such a lovely stay. This was a weekend away, and this hotel made our stay extremely comfortable and lovely. The staff here are really helpful with great customer service. Will definitely visit here again. Highly recommended. Thank you
August 2023 by V2929UQtimk
Friendly helpful staff, easy checking in and out, hotel needs some updating, breakfast fantastic bar reasonably priced. Wifi was pointless but rooms had what you needed tea and coffee making facilities towels and shampoo also included
August 2023 by Leon Mdoctor
My 2 sons and I booked the hotel for a short break the place is clean and quite the room I booked which is family room is big and clean. The staff is friendly approachable and nice. Its near the sea front which is a bunos and activity is near and walkable the only down side in this hotel is the shower either goes really hot or cold as its control by the tap otherwise ok.Nearby activities: SeafrontWalkability: All sea activities by sea front is walkable.
August 2023 by nataliemM1465VX
The property was dirty and smelt damp. Our bath had no running hot water meaning we couldnt bath ourselves or child. Not ideal after a day of rain. Not to mention the heating wasn?t on so we were all cold and wet. Carpet is filthy I only took my shoes off to get in the bed. We was promised a refund from reception due to the property facilities being unsatisfactory. Yet to receive any refund or call, and have had to call and email them ourselves which also have received no response from. Awful hotel and service do not stay here!
August 2023 by Adam G
Clean, comfortable bed. No problems with hot water regarding baths or showers. Very decent, friendly staff. Location great for free parking, before 2pm. Afterwards all streets are full. On the way home today, I received a call telling me that i left my phone in the room. So honest staff. But when explained how far i was on way home, down south. The man said he would post it, recorded to me, no bother of cost or anything. 10min walk to main yarmouth pier. Would def stay again as ive had so many let down hotels in the sea front area. Very happy to say this was not one of them. Staff are a credit to the hotel.
July 2023 by T6389TPnicolag
Good bits, the beds were comfy and bedding and towels white and clean, large tv on wall . Bad bits, room very dated , carpet stained and dirty looking, wouldn't walk on it without shoes on, room smelt stale and like a wet dog had been in there , bathroom taps wouldn't turn off even when they wouldn't turn anymore , we eventually managed to get them to stop. But for £63 for 3 of us for the night we couldn't really complain , glad it was just the 1 night though
July 2023 by petersK4924KZ
we arrived with shearings 17 july for 4 nights , lovely greeting with a cuppa as soon as we arrived introduced to manager chef and assistant chef . our room was newly decorated with what looked like recent new carpet , The food was excellent good quality bacon and sausage for breakfast with nice eggs and tomatoe and beans , evening meal was also top notch food , service not always good one young chap and girl were pretty hopeless , one ginger haired girl was great when she was on she was far better then the other two put together, but on the whole a great holiday , oh and the entertainment on two nights with the singer guitarist was great , thanks dolphin i will probably return
July 2023 by 482fernc
Bed bugs in the bed, staff very rude. Had to leave the hotel at midnight and drive home. Was told the room would be refunded and I was to call back about compensation. Manager ignored my calls All day and then left a note with receptionist saying no refund. They told me it was the first case but looking at reviews on another website they were already aware. This is disgusting and something needs to be done about it. They are still taking booking although they are aware of the problem - trust me stay away as it a lot of stress and worry thinking you have brought them home with you and it?s going to be very expensive to correct if they did manage to get into the house / car even with all the measures we have taken. Avoid avoid avoid.
July 2023 by E3061IMjackief
Formerly called Comfort Hotel & now called The Dolphin Hotel disgusting hotel Trip with Shearings Coaches First impression I got when I went in garden 3 bags of Dog poo left on patio. Carpet dirty and stained in my room.Very bad paint work on skirting boards. Lamp shade base torn, corner of bath rotted wood at corner. Food disgusting wouldn?t give it to a dog.Chips cremated looked as if they was cooked 10 times over. Soup thick and had to wait for bread roll to come after 10 mins.Untrained very young waitresses.Ordered Fishcake chips and peas, came with broccoli and carrots which I don?t eat, told they was no peas, sent it back where they just scraped broccoli and carrots off and returned it to me. Ploughman?s lunch for main disgusting and had to ask for bread again Hotel flooded second night by rain, restaurant got flooded. Stay here at your own risk but don?t say you haven?t been warned. They need to pay you to stay here.
