January 2024 by Rebecca Kerin
Kiosk and customer services doesn?t open till 8 where as the shop opens at 7am?. This is not advertised to which I can see anywhere. Still given 4stars as somebody let me purchase from kiosk before 8am with a card payment.
December 2023 by john turner
Produce on shelves very untidy. Not a pleasant shopping experience.
November 2023 by Yvonne Simpkins
Only 2 tills open, queues were terrible, 6/7 staff on self service but no one wanted to use them bring back real check outs
November 2023 by Hucknall Timber
Called in recently (23/10) to get some fuel, received the receipt and 2 dog biscuits for the dogs, your colleague Paul is a credit to your company.
November 2023 by the tiger gamer god
Three different occasions staff have been incredibly rude on the self serve tills ,,,never have a problem with any other staff just the staff that work 8n there ,,,soo rude .
October 2023 by Maria Buckingham
If you are going to have only one manned till, make sure the operator is competent. We had a lady that made Mrs Overall look efficient. Honestly this operator is one you avoid but unfortunately, she was the only one working the tills. I guess because you want customers to do your jobs for you on the self-serve. No thought for those who may not want to.This lady constantly makes mistakes which could maybe be forgiven if she didn't constantly throw your products at you. She says all the right things but attitude and actions are hardly what could be described as good customer service.Common mistakes, scanning the wrong barcodes so reduced items come up wrong price, not noticing price reductions, closing the till before putting your money in, let alone giving you your change. Maybe she has age-related issues (sight athritis, mental capacity) and would be better redeployed to an area that plays to her strengths or where she can take more time.Incidentally how difficult is it to match the right product to the right price? This is a task similar to activities one would give infant school children, yet adults working at Asda can't manage this. My other half works in retail and this would not be tolerated.Likewise, growing queues and not opening tills would not be acceptable, you don't wear slogans saying you're happy to help, you are supposed to actually help and not treat customers with disdain as if we are inconveniencing your social lives and little chats with each other. Other supermarkets don't do this. Ultimately we pay the wages, so quite simply, start earning them.
October 2023 by Kalen Horler
This goes disgraceful, and he says a manager. He said his name was Nick. I really don't think he should be working. Terrible customer experience He's a very bad liar, he can't do his job, this is a photo. I would like someone to contact me who's higher than him asDear ASDA Customer Service,I am writing to express my deep disappointment and dissatisfaction with the behavior of one of your managers, Nick, during a recent encounter at an ASDA store. Nick's rude and nasty attitude made my shopping experience far from satisfactory.On 30th September I visited the ASDA store located at [ Great Yarmouth] with the intention of seeking assistance from a manager regarding an issue I was facing. Unfortunately, Nick's behavior towards me was not only discourteous but also completely unprofessional. From the moment I approached him, his tone was condescending, his words were disrespectful, and his overall demeanor left a lot to be desired.As a customer, I believe that it is essential for store managers to uphold a standard of professionalism and courtesy. However, Nick's conduct fell far below this expectation. Rather than providing appropriate support and guidance, he chose to belittle and dismiss me, leaving me feeling disrespected and marginalized.I have always had positive shopping experiences at ASDA
October 2023 by Sharon Waters
Placed a order to be delivered last night had a phone call to tell me they wouldn't be able to deliver it. Which I was unhappy about as I have health problems and needed some of the order ASAP. Was put in contact with a manager who kept interrupting me and in the end I lost my temper with her and swore once she then put the phone down. So I called back and apologised and excepted a delivery for early today this was confirmed by the person on the phone.Sat here waiting this morning and heard nothing from the store so I phoned the store only to be told thar after my call back and the promise of delivery this morning they had cancelled the whole order. You had better refund me straight away as far as I am concerned its a form of theft and breach of a contract made between your store and myself.Please think twice about using asda as this is the 3rd complaint in a few months.
October 2023 by Grace Marshall
Came to asda this evening, couldn't use my asda rewards app coupon kept cancelling lady wasn't very helpful at all said well nothing we can do you can use it another time will still be on there! ... could hear that it cancelled more than once yet didn't come over Straight away just stood wiping down the self services! Very unhelpful shop may take my services elsewhere for furture purchases
October 2023 by Ben Foster
I've just ordered online, half of my shopping was missing, the other half open or drunk. Rude driver, worst online shopping experience I've had. Disgusting service.
September 2023 by trevor lewis
Great shop and great location and very near to the train station. Great produce and always great prices
August 2023 by Tom Read
Found it to be a very messy untidy store but otherwise it's better than some other Asda stores I've been into. Staff leave packaging strewn across the floor and leave their rollers in aisles blocking them. However that to me is typical of the scruffy nature of Asda stores. Think they try to have as few staff as possible so results in a poorer customer experience
August 2023 by Steve Glover
Massive store. Good for doing a holiday food shop when staying in local caravan park.
August 2023 by Matty Simmonds
Great store items I need were in stock but they downside is 9 out of 10 items I normally place online were out of stock but was actually in stock in store hence the 3 star review think someone needs to sort the online stock out
August 2023 by Lewis Pickford
Lots of opportunities for food, drink, clothing, etc. This asda is extremely large and has a massive car park that is next to the River Yare and just past the River Bure. It is on the road North Quay which is usually very busy and also near the A47 roundabout in Runham so expect traffic jams to occur.
