March 2024 by Kathleen Collins
I have tried to list a full and comprehensive review but there is not enough room. Start date 10th July, for some reason it had been moved to 17th July with an excuse from Jamie that the floor subcontractor was delayed, that was not true. The floor subcontractor?s work was 100% perfect. Units arrived 24th July and the subcontractor who fitted them was amazing, it was 100% perfect, but then on checking he mentioned the hob was not a good fit with the carcass. This was brought up with Jamie who had measured twice before the units were ordered, he said there was not an issue. The worktop company PWS in Darlington who also supplied the units then sent their man to laser measure for the worktop fit. He immediately said the worktop tolerance was not correct around the hob and as the sink had not yet arrived, he could not measure the sink opening. The PWS rep went to the showroom and measured the sink there, at that point Jamie took the decision without any discussion with me to reverse the sink position to make it fit the units already in situ. Their design, even with the dishwasher drawn in, didn?t take into account the dishwasher on the left hand side. The sink overhang was not possible due to the dishwasher being in situ, so Jamie instructed his men to cut out part of the sink unit across the bin position on the opposite side, making a total mess of the carcass. I did not want my tap to change sides from right to left it would have looked awful and not what was drawn on the specification which I had signed. The solution was to remove the hob unit and the two cupboards either side of it and bring them out further from the wall to accommodate the hob within manufacturers tolerances, which Jamie said wasn?t necessary. It would also then be within the tolerance of the quartz worktop edge for PWS. On the other side of the kitchen the sink unit had to be removed with the bin unit and swapped from a 600 to a 900 so my double bin unit had to be changed to a single one to fit the remaining gap. Then my sink could be fitted exactly as designed originally. Newrooms CAD system plots the units but does not take into account the Gola rail handless system so drawings were not the same as the fitted units, pan drawers and single drawers changed between drawing and fitting. Perhaps updating the CAD system might be a good idea then the customer will see exactly what they are ordering. My experience of the project is very poor. I have no issue with the quality of subcontractors, Eddie from Newrooms or the units and worktop from PWS. PWS measurements and cut were perfect under a difficult situation and their representative was very good to notice and work around the issues Newrooms had left him with. Suffice to say, if you want to use Newrooms all I would say is, check everything, make sure you are absolutely certain of sizes and set up and double check more than once. Question everything. Customer service from Jamie is very, very poor, he will avoid contact if at all possible and make excuses for his lack of attention. The design was at fault from the beginning, not enough attention to detail was given. Jamie has now said any further orders for my sink model will only be put in a 900 unit not a 600 so perhaps he has learnt something from this?
January 2024 by Mike Lewzey
Lovely showroom and a nice experience finalising the kitchen design together. Newroom's kitchen fitters were tidy and efficient, any small issues were handled with no fuss by Jamie and the team. Really happy with the quality of the kitchen and the fit.
October 2023 by Ami Kerr
Absolutely love our kitchen.Fitters were great! Design was perfect, worked around our budget, and found the perfect door handles that I had in mind. Nothing is too much trouble. Highly recommend for a tailored kitchen to whatever design you want, that nobody else has.
October 2023 by Fiona Eyles
Brilliant staff polite and extremely helpful. Great service
October 2023 by Katie Lees
I am overall delighted with the kitchen, the service I recieved ,through the installation process was good.But I have been left with a radiator pipe, in the wall that is leaking. New rooms has come out to look at it .They have suggested its due to damp proofing levels.They asked me to ask a damp proofing company to look at ,it, which I have done.I sent their report to New rooms with a report from an independent plumber.They both say its from a leak within the wall behind the radiator that New Rooms installed. When the central heating is operating there is a steady loss of pressure in the circuit. To date,10 months after completing the kitchen work New Rooms declines to do anything about
August 2023 by Tim Elliott
Recently had a complete Kitchen renovation, New rooms teams were fantastic with the design and came up with practical solutions to issues. The schedule provided was accurate and kept too. All trades attended on time and were friendly and did a fantastic job.The kitchen has transformed the whole house, Jamie and team were always open to being contacted and all issues were dealt with in a professional manner.I have no issue giving a 5 star review as the end product is incredible and the service was very similar. I will happily use them again when we can afford to do our bathroom in the next few years. The products used are not cheap but you get what you pay for and are way above your average kitchen showroom product.These guys are the best around this area without doubt .
July 2023 by Jean Rust
Jamie and his team completed our kitchen to an excellent standard. We would recommend them every time.
November 2022 by Chumley
We have a luxury kitchen and 2 bathrooms installed by Newrooms. Their workmanship is of the highest quality and in all our dealings with them we have found their staff at every level to be extremely courteous, responsive, supportive and professional and have no hesitation whatsoever in recommending them.
November 2022 by Andrew T
Had a kitchen installed by Newrooms which was completed to a very high standard by their fitters. We were very pleased with the quality and workmanship that went into it... However, what let the overall experience down was the lack of communication from newrooms. They didn't show up to start on the Monday we was booked in for, I had to chase them and was told our kitchen was delayed but later found out this wasn't the case but because they're fitters had to go to another client. They made a start on Tuesday and were here until Friday. I was expecting them to return after the weekend to finish off but never heard from them on the Monday. They turned up the following day to do a bit more and then disappeared for 4 days before eventually coming back to finish. All in all, it took them 14 days to complete the kitchen as well as having missing units, damaged doors and wrong sized units. Never received an apology and found the owner to be very rude.
November 2022 by Sarah Self
We had a large project with newrooms. A new bathroom and making a large kitchen from a dining room and existing kitchen. The finished result is lovely and exactly what we wanted. The process was full of problems and delays. With most projects you expect some problems it was the way newrooms didn?t communicate with us and explain, there was certainly no apologies at any time. The tradesmen were excellent, skilled, and professional unlike newrooms themselves.
November 2021 by Heather
Newrooms was recommended to us. As soon as we walked into their showroom we knew instantly that we would be able to find exactly what we wanted. It was an enjoyable experience working with Jamie in planning the design and this involved extensive building work. Newrooms staff who carried out the work were professional and they cleaned up every evening. Our new kitchen/open plan dining area and utility room has transformed our home and we are delighted with the results.
November 2020 by Dave Deighton
Can't believe it's nearly a year since our new kitchen, bathroom and bedroom were finished. We both love them and they still look fabulous!
November 2020 by Glyn Law
Extremely helpful and knowledgeable
November 2020 by Rob Cross
A brilliant company to deal with start to finish. From design to installation everything was first class. Everyone turned up exactly when we were told they would and the final finish of our new kitchen is fantastic. We would recommend Newrooms to anyone looking for a quality kitchen at a competitive price. A great independent company.
November 2019 by Amanda Barlow
We absolutely love the kitchen installed by Newrooms Kitchen Design. Great company to deal with and superb workmanship. Minor issues were addressed promptly. Prices very competitive compared with other high spec kitchen companies. They have a new showroom, which is well worth a visit. I would highly recommend this company.
