March 2024 by Natasha Royall
So Chelsea was the first person to attend to me. She was very professional, informative, kind, and approachable.Then came Mark, the optometrist. Again he was clearly very experienced in his field and explained every aspect of what he was looking at and what he expected. Very kind and very informative.Last was Amy, and she was just as fantastic. Not lofty or disconnected at all. Which I've previously found with some opticians. She was kind, understanding, and wonderfully reassuring. I'd gone from a very stressful experience with my previous opticians, to this very relaxing and supportive experience with Boots in Fakenham.I look forward very much to our continued time together.
March 2024 by Jacqueline Jones
Mr. Gayan Weli was extremely thorough and very patient in terms of explaining my conditions and options open to me to replace the contact lenses I am presently using versus the new contact lens products available through the scheme. The only downside of the visit was, I thought , the layout of the customer area - Insufficient seating and confusing layout.
March 2024 by Tony Breeze
First appointment cancelled at late notice. Final appointment ran half an hour late.I have been overcharged, over 60s' 10% off was not applied. Whereas my wifes was.Due to length of the process and running late I was desperate for the toilet only to be told there was not one available!! Consequently when I eventually reached a public toilet I was close to wetting myself!! Amusing maybe but unacceptable.
March 2024 by David Eggleton
Very good service from all staff optician excellentAL
March 2024 by Helen Shelley
Professional and friendly staff, very welcoming and explained everything clearly.
February 2024 by mark HINSLEY
Very helpful staff
February 2024 by Sophie Gordon
Charming, efficient and happy staff. Genuine sense of great teamwork
February 2024 by Jackie French
Emily was very helpful
February 2024 by ruth clarke
Very detailed and thorough
February 2024 by Sally James
Everyone was very polite and helpful
February 2024 by Mike Walker
Pleasant staff, thorough examination. Weren't pushy to sell glasses, but will buy from Boots soon.
January 2024 by Daniel Joslin
Attentive and explained everything as went along.Did not rush my appointment
January 2024 by Bob Hutchinson
They answered all my questions clearly and to my satisfaction. The staff were friendly and professional, and no-one tried to sell me anything!
January 2024 by Christine Taylor
Staff were friendly on arrival. Efficient and optician Mark was his usual informative and friendly self explaining everything.
January 2024 by Jill Daniels
The optician I saw was superb, I am taking various medications that have affected my sight and he took the time to explain things to me, I was not rushed, he was truly the best optician I have ever seen. Sadly I believe he was a locum but I hope he?s there next time I go.
