February 2024 by PAUL HOSKINS
LOVE THIS BANK VERY MUCH NEEDS TO BE KEPT IN OUR TOWN PLEASE KEEP USING IT
January 2023 by Jean
The staff are always helpful and friendly when l go in there always(bit strange where the sign shows where to stand at the paying in machine ? Where else are you to stand to use it ?) Bit odd
November 2022 by Mark Byrne
Poor customer service
June 2022 by d Symonds
First time at this branch, went in to deposit some money and a lovely young lady served me. She was so friendly and helpful.
October 2020 by Katie Marie-Catterall
My first time to this bank in over 8 months. There was a new lady in the bank, who was incredibly polite, helpful and good at advising how to overcome situations. In the past, I?ve felt they have been abrupt, I feel that the new staff maybe the start of a more enjoyable experience to the bank at what is a difficult time for us all during this pandemic. Thank you for the best service I?ve ever had in a bank, which was today!
October 2020 by June Gittings
Went in thursday 23rd April to pay a bill, as was out doing my weekly shop, I know we are on lockdown but I was told by the girl behind the counter I should have paid it over the phone or Direct Debit, and that I was putting her life at risk and my own. YOU SHOULD NOT BE OPEN THEN IF YOU DO NOT WANT CUSTOMERS IN. I HAVE BANKED AT TSB/ LLOYDS IN DOWNHAM MARKET ALL OF MY LIFE. May have to reconsider after lock down. Thought it was very very rude to speak to a customer like that, and it really upset me. It wasn't as if I had made a special journey, I was out doing my essential shop at Morrisons. If no stars was an option that is what I would have given.
October 2020 by A Customer
Spent 30 minutes queuing to get into the bank was pushed in front and then when I finally got to the counter and asked for £1.00 coins I was told they didn't have any with no apology or explanation. Spoke to the manager who confirmed that they were waiting for £1.00 to come in - is this a joke?
June 2019 by R M Reed
Friendly enough staff, but the queues are atrocious thanks to cutbacks.
December 2017 by ADAM C
Poor, used to be atleast 3 members of staff serving, went in today and there was a massive queue of people waiting to be served as usual by one member of staff who was serving. The immediate deposit machine is a waste of time as well, one minute it works, then it doesnâ??t. Banks need to stop replacing members of staff with machines that donâ??t work / people donâ??t know how to work. There are a vast amount of elderly people in Downham Market, and everytime I go in they are all complaining about the time they have to be wait to be served. If something isnâ??t done about this, I myself will be switching banks.
March 2017 by Gary Miles
Friendly staff and easily accessible.
September 2016 by Carl Jackson
The opening times are wrong it's open till 4 just wasted a trip thanks.
