November 2023 by Jonathan Kemp
The service offered by these professionals is second to none. I visited yesterday and was diagnosed with a split retina. An appointment was made for the next day at NNUH with a consultant. My eye was laser treated the same day. The consultant said if I had not recieved the treatment the same day I may well have lost my sight in that eye. As I only have 100% vision in one eye, the fast diagnosis and referral saved me from being blind. A big thank you to Specsavers@ Diss
November 2023 by Anne-Marie Jacobs
Great service, very friendly and helpful. Lots of choice and great value.
November 2023 by Anne Gladwish
Great service very professional.My grandson was seen and asked to come back for more tests a week later. Referred to hospital.and seen. Glasses ordered and collected all done within 1 month. Staff extremely helpful, kind and patient with a very lively 5 year old. Will be booking my eye test with them soon.
October 2023 by Carol Legg
All the staff were polite but also friendly. Time was taken to explain the different tests, help choosing the frames and then explaing the various lens options. When I collected my new glasses, they checked them thoroughly for both the fit and that I could see properly! I will be using them in the future and would definitely recommend
October 2023 by Manda Martin
Staff are very friendly. The optician was thorough and explained everything clearly!Never had a bad experience here
August 2023 by Justin R
I hadn't had an eye test in 10 years, so i thought I'd best get them checked. I chose Diss as Stowmarket specsavers were rude and full. Dias fitted me in the very morning i rang up, the staff were polite and friendly, very helpful too, my eyes hadn't changed in the 10 years which is a relief. I highly recommend this branch.
August 2023 by Simon Cambridge
An excellent opticians. Well staffed with helpful, knowledgeable and professional people. No long waiting times for appoinments.
August 2023 by Jcg R
I hadn't had an eye test in 10 years, so i thought I'd best get them checked. I chose Diss as Stowmarket specsavers were rude and full. Dias fitted me in the very morning i rang up, the staff were polite and friendly, very helpful too, my eyes hadn't changed in the 10 years which is a relief. I highly recommend this branch.
July 2023 by Tim Entecott
Eye test was fine but the customer service otherwise wasn't great
July 2023 by Jan perry
Whole process very efficient and very happy with new specs! Needed slight adjustment and this was carried out quickly and efficiently at the Diss store. Highly recommended.
June 2023 by Val Simper
Seen on time, and eye test was very thorough. Very helpful assistant Heidi who gave me her honest opinion and very happy with new glasses. Just need to pop back in and get them adjusted as now slip slightly
June 2023 by astrid thomas
The staff at Spec Savers are the BEST....My hearing aid needed a replacement little pipe..We went to see if they could assist.A lady called Sarah helped us .At first she told us they can help ,but are very busy maybe it will take a day or two..We told her this is an emergency as we leaving for our little holiday in the morning.She then said we should leave it there and come back in an hour she will try her best.Well Her Best was her service 100%.Thank you to all the staff.I can hear again ?
June 2023 by Hayley Boelger
Utterly atrocious experience, definitely deserving a zero rating. If I hadn?t received fantastic customer service in several other branches over many, many years, I would never have set foot in Specsavers again. The Diss franchise is very damaging to the Specsavers brand and I would suggest avoiding at all costs.
May 2023 by Colin Mortimer
I have only used Specsavers for glasses , I have always had excellent service and never felt the need to look elsewhere.They listened to my revised needs over the years and came up with a package to suit.Many thanks Specsavers.
April 2023 by Chantal Hutchison
First time with specsavers and would definitely recommend them. Lloyd at Diss branch was fantastic. Very professional and service was excellent. My glasses are great. Very happy customer.
