March 2024 by John G7RWF
Large pet food order placed Monday, despatched Thursday, arrived Friday. Good packaging. Excellent service, will use again...
March 2024 by E Fraser
Don't waste your time with this company, they grab payment for your order first, then email questions from a vet afterwards, making the process longer and delaying the order. Slow to refund as well. Worst company I have used to order animal meds.
February 2024 by Douglas Shanks
Very good price for the pet food I ordered and delivery was very quick! I will definitely be using Animed again!
February 2024 by Michal Koziol
Don?t bother, 3 weeks to get your dog food.
February 2024 by VICTOR SHAMMAH OLAYINKA OLASOJI
Please do not deal with this people. They are scammers.Ordered from them almost a year ago and nothing was delivered,only for me to read the reviews and realised it's in their DNA.All the good reviews are from them don't be fooled!!!Bunch of Rogues.They deserve no star I had to put that so as to be able to write my review
February 2024 by Valerie Hodgson
They are very helpfull on the phone and deliver pretty quick
January 2024 by Kathleen MacKenzie
@AnimedDirectAbsolutely disgusted to be penalised for living in the Scottish Highlands, I order Royal Canin cat food monthly, minimum spend £85.98 and I now have to pay £6.99 over and above for delivery. (£2.99 if I choose to not buy in bulk) Absolutely shocking ?
December 2023 by Andrew Thain
Slow delivery. Poor customer service. You pay this lot £4.49 for express delivery and they then take over two days to process the order meaning goods take about 4 to 5 days to arrive. I asked customer service to refund my ?next working day? delivery and a tele sales person called Heather just quoted me terms and conditions. I spent £850 with this company in one year on specialized cat food!! They clearly don?t know the value of repeat custom. I?ve since bought from one of their many competitors with no issues.
December 2023 by Rodney Womack
First class serviceI have been using animed direct for several years now and never had a problem, good prices and first class service, for approx the last year we have purchased our dogs insulin from them, always arrives extremely well packed by refrigerated delivery, and once again very good price.
October 2023 by Caroline Sheehan
I called to enquire about my orders progress as I needed a prescription urgently for a horse and the prescription was validated the day before. I was told that despite paying for express delivery and the prescription being validated it would be another 24 hours in validation and then up to 3 days to despatch. I asked if they were ordering in the item and was told no we have 40 in stock! I enquired about how to proceed and would it be quicker and easier to cancel the order and get the prescription back, she cancelled the order and said I wouldn?t get the prescription back she would need to forward it on and I would have to re order giving my bank details over the phone if I still wanted the prescription! I am awaiting a telephone from a supervisor who apparently has lots of other refunds to deal with amongst my own complaint! Oh and wait at least 5 days for a refund to clear! Not good enough!
October 2023 by David Nelson
Disappointing. I rang to check they stocked an item. I was told that they had the item in stock and that they were open until 5.30. I took a long drive to get the item but when I got there was told that they would only sell it online. I rang again and a different lady was very apologetic but was unable to help. Wasted journey, time and petrol!
July 2023 by Nathan T
Awful customer service, late prescriptions on almost every order monthly over the course of 12 months. I will never return.
April 2023 by Jenny Smith
Ordered dog food for a very sick dog and paid for express delivery ie within 48 hours. No notification received, so rang company. Order picked but not despatched, offered to refund express delivery charge but couldn't say when order would arrive.
March 2023 by Stephen Cummings
Ordered tablets on the Friday and paid for express delivery phoned on the Monday told that it will be with me by the Friday so 1 week to wait. Can't understand why I paid for express. A 2nd class stamp would be faster.
March 2023 by Stephen
Ordered tablets on the Friday and paid for express delivery phoned on the Monday told that it will be with me by the Friday so 1 week to wait. Can't understand why I paid for express. A 2nd class stamp would be faster.
