November 2023 by Maciej Jonczyk
We've bought a kitchen from this Homebase. But we've got a very bad experience with the fitter which was recommended by them.Started working on our kitchen in August, and still not finished.He asked for a full balance when the job was nearly done. Then he disappeared on the alleged 3 week tiling course. Promising to finish the work when he is back, giving us a date and not turning up. Very untruthful!!AVOID!!!????????Norfolk KitchenMAKEOVERSKitchen & Bedroom InstallersUnit 24Tradebase Ind EstNR29 3/X
September 2023 by Chris
Useful shop for DIY/garden supplies. Good selection of seasonal goods too (summer BBQ. Winter Xmas. Etc...). Prices a little on the high side but sometimes it's worth paying a little extra for the convenience.
September 2023 by Nick Nick
Usually ok for last minute purchases, but can't compete on price and quality of other local stores. Also I was after some scrap timber of any size or quality, and their scraps bin is £1 per piece. The amount I needed I could have bought a whole sheet for significantly less money. Seriously, most places either chuck this out or give it away for free! £2 to help yourself would be more realistic. The staff were like, ugh that's the price.
September 2023 by UAV 119
Terrible experience at Homebase Dereham! I purchased a gazebo from them and have specifically asked the customer assistant if it is waterproof and she said that it it waterproof. We had it assembled and it started raining! Gazebo wouldn't keep dry even for few minutes as the water started coming through and all stuff that we had under got soaking wet! We dried the gazebo and took it back asking for refund... the attitude of the staff was absolutely horrific! I went to the store with my 18 month old baby and they would refuse to provide me with a refund, offering me a store card, calling me a liar since in their opinion noone told me that the gazebo was waterproof and I was literally kicked out of the shop! I got really frustrated and asked for a manager who turned to be no better, no wiser telling me that either I take the store card or I can get my stuff and get out. I did show them the issue, spraying water on it and showing that the water comes through but they would look straight in my face and say that it doesn't and that the item isn't faulty so I should be happy that they at least offer me a store card... i said I dont need their store card as due to this sort of behaviour I am not willing to buy anything else from them! My baby got stresses and started crying and the stuff told me that it's my fault because I am angry... I checked the store policy which clearly says that you can return any item within 30 days of purchase as long as I have a receipt! My foot will never step into that shop ever again! I made am official complaint and so far got an apology from the main customer service and apparently awaiting a phone call from the Dereham store... People like ANGELA and CAROL should never be allowed to work in customer service roles as they have no idea how to deal with customers and their attitude was absolutely appaling!
August 2023 by Terry Wilkins
Dereham only has homemade and its the go to place for all DIY materials and tools. It holds a good amount of stock. Some good prices on products and paint.
July 2023 by Will Honeybone
Really helpful member of staff. Knowledgeable about the paint mixing.
July 2023 by Dom Self
Fantastic hardware shop, so much better than B&Q they always have everything we need. Just wish they never closed the King's Lynn store down.
June 2023 by Deejay Le Claire
Always have pretty much everything I need for big and small projects. Staff are amazing (particularly Paul, nothing he doesn't know about paint). Returns process is always easy if you pick up anything that isn't quite right. Competitive prices on most items
June 2023 by Angela V. Woolridge
Quick stop to purchase items for the fireplace, didn't go into the store to browse as the item I needed was displayed outside. The cashier was friendly and pleasant to deal with.
June 2023 by Duncan Garvie Perivale
It's okay if you can find what you are looking for not always in stock so a journey wasted but okay staff polite and friendly
June 2023 by Thomas Joyce
This shop was well stocked, but unfortunately there were no bathrooms on display in Bath store upstairs!!!
May 2023 by Sue Woodhead
Lovely customer serviceFantastic help offered from Reece who loaded and unloaded heavy goods for us!
May 2023 by Christopher Spillman
Nice to have a look round but more expensive than toolstation, wickes and screwfix
May 2023 by Elaine Upton
Got what I wanted, but it's a bit more expensive. Could have got what I wanted the same in QD.
April 2023 by Sarah Louise
Staff can't even say sorry when they're clearly wrong. Rude about returns, very dismissive of product issues and giving a "prove it" sort of vibe, like they don't even believe what you're telling them. It really installs a relationship of trust as a customer...
