November 2023 by David Kelly
Update: I have spoken to another Pharmacy in Wallasey today who have my medication brands in stock and have kept aside 6 months supply for me, they offered this service without the need for me to ask them to do this. The Pharmacy also without prompting were able to change my nominated Pharmacy to them instead of Rowlands at Field Road. I feel reassured and less stressed at this outcome. The Customer Service I received from this Pharmacy today was efficient and completely outstanding.Where do I start with Rowlands Pharmacy at Field Road.I would ring up prior to getting my monthly prescription to be told it would be ready on a certain day. When I go into collect the prescription on that day, it has either not been completed or they cannot find it or they start making it up when I am there. I have actually waited over 1hr for my medication to be made up.They take great exception to me having only certain branded medication - I know what works for me. I have a chronic condition and unknown to me they changed one brand of my prescription and this left me with a serious flare up of my condition that took months to settle and get under control.I rang up today to enquire if my prescription was ready to collect and the pharmacist was very unhelpful and quite rude. Some staff are very efficient and others are not, this is not what you would expect from a Health Care Provider.On collection of my medication today I was advised byRowlands that they cannot order branded medications for me anymore in the future. I advised them I would go elsewhere for my medication.I have since rang around several Pharmacies in Wallasey today including other Rowlands Pharmacies and what a different outcome I got. They could not be more helpful, obliging and advised me that they will always help customers who require certain branded medication.I know that Rowlands in Field Road have a poor reputation in the community for poor customer care which is a real shame. When people go there who are not well they expect to be supported in a caring and proper manner.
November 2023 by Mark Gordon
Very helpful staff, couldn't sort my wife's meds without them, the only down side for me I'd they are closed at the weekend.
July 2023 by Alexandra Kennedy
Amazing customer service, extremely helpful. Would highly recommend.
January 2022 by Lara Miller
Always really friendly and helpful.
October 2021 by Elizabeth Harper
Gayle is a condescending rude individual who thinks she knows better than everyone else, to the point of gaslighting. They never have medications in stock, never order when they say they're going to. Just incompetent and have no business pretending to be a caring and compassionate service provider.
July 2021 by Kathy Mcloughlin
Fantastic experience today. I am a new user of Rowlands pharmacy in Wallasey and wouldn't hesitate to use it from now on. Parking was free and available without hassle. I went for myself and was pleased with Covid control measures, very clear and well managed by the counter staff. I happened to mention my Dads medcal needs and was amazed by the amount of helpful advice I received. Very friendly, very happy customer.
July 2021 by Bob Adcock
The only reason that I have awarded one star to this appalling excuse for a service provider is that the system does not permit me to award a zero (which it richly deserves.) ..... Rowland's Pharmacy in Field Rd is totally incompetent and really should be closed down...... Every single delivery I have had has been incomplete .... It is a rare skill to be so consistent in poor service and I would recommend that you avoid Rowland's at all cost...Since I wrote the scathing review above I persisted with Rowland's Pharmacy and I am delighted to notice a huge upturn in customer service.I don't know what has brought this about but it is a very welcome move and I am beginning to have my faith restored in a good service which I am starting to appreciate.I have upgraded the review to a 3 star rating as a result and I hope that the improvement continues to improve.
July 2021 by Elaine
Went to pick up a prescription on Tuesday 10th November and was told this wouldn't be ready until Wednesday 11th , the doctors confirmed that this was sent over electronically on Friday 6th. Went back on Wed at 5.40pm and was advised that they shut at 5pm now. Website still shows 6pm and they have never advised me of the change. This has resulted in me missing 2 days of important medication. We will no longer be using this pharmacy.
July 2021 by Sue Sheffield
I was served by a lovely young man today, he was courteous and happy, it was lovely to be greeted so nicely and served with a smile (even behind a mask) !
July 2021 by terence robert dixon
FIRST RATE IN EVERY WAY--I'VE BEEN WITH THEM FOR 30 YEARS.
March 2021 by Spanglebelt Sparkle
Best most friendly staff. Been with them for years. Just reading these reviews and im Stunned.Yes they occasionally 'take ages', and yes they always prefer a few days noticeBut in times of crisis when my heart pills run out, and other crucial meds - they are amazing. The amount of effort they have put in 'outside their remit' might i add; to ensure I got my meds. I think is just lovely. XThanx peeps. XRozz. X
March 2021 by Emma Gasher
One particular staff member is always rude the rest look fed up. It would be quicker to find a cure than to collect your prescription!
January 2021 by Jackson
Dirty little place.
January 2020 by Nidal LFC
The pharmacist was late, In the morning so they want give any drugs.
January 2020 by killuminatiTOS
Slow and rude
