October 2023 by Claire Slater
My nan has been so well looked after by the team of carers from premier. They have provided weeks of care at the end of her life. They truly cared about her as well as for her. I never had difficulty contacting the office when needed. You hear so many bad things about home care but I can't fault them. They are busy people with lots of patients to see. They did what they needed to do and did it well. Thank you so much for everything
October 2023 by Maxine Cook
Daughter of service user, at willowbank court, Every carer that tends to my Mums needs have excelled in our expectations ,they are professional,respectful caring,loving friendly wonderful people ...not only to our much loved mum but to us as a family, they go above & beyond to sprinkle alittle glitter n smile into mums everyday life ,they have kept us informed every step of the way in her needs & care making sure she's safe ,secure & well.. I will not name everyone they know who they are as no amount of thankyous I say to them will ever be enough for all the support they give but hope the little support I give back means something to them ...thankyou for noticing when we're not there that n she's not to well on occasions that we are able to get medical attention she's needed promptly.....you are angels( with horns ha ).respect & million thanks mx xx
September 2023 by Lisa Creighton
I love my job at Premier Care, we are one big family! The carers are amazing and do a fantastic job, the office staff work tirelessly to deliver a great service in these difficult times. Premier Care uses innovative technology and AI to minimise paperwork. I recommend
September 2023 by sandra jean williams
I've been working for premier care for over a year,now love my job,I work Birkenhead and surrounding areas,,hours are great especially able me to take my son to sch and able to pick him up,,and of cause the cares I work with are amazing
September 2023 by Chantay Bell
Great place to work. Office staff helpful and cheerful. I feel very supported by management. Carers go above and beyond for the service users. Recommend the company to everyone.
September 2023 by Lyndsey Norton
I have worked for premier care for 6 months got all the training and support I needed starting my job I love the Job I do and the clients to have a really good connection with them and wouldn't want to work anywhere else
February 2023 by Robert Goodwin
Don?t expect your loved one to get a regular time slot. Clients appear to be moved like pawns on a chess board. Time slots changed overnight so planning your day is impossible. Management are aware yet nothing happens. Caters aren?t given travel time so they can?t possibly give the full 30 minutes or they have to work longer hours to fulfill every clients needs. Premier Care seem to have too few staff to cater for the increasing number of clients they are taking on.
November 2022 by Sandra Waine
Our mother, Irene, is being cared for by Premier Care at the moment and I can't fault the quality of the care she is getting. A special mention to Emma and Sarah and Helen. Guys we can't thank you enough. Sandra, Karen and Joanne.
November 2022 by Jean Bell
Unfortunately this company looks after my mother at the moment.. Im currently looking to replace them.. After serval calls to head office complaining about the care my mum is receiving... I had no feed back or response to my concerns.
November 2022 by Hannah R D
absolutely rubbish. as a result of their negligence my nan can no longer live independently and has ended up in a care home which also reduces the amount of time she can spend with her family due to restrictions on visiting hours. Well done Premier Care for taking away the most important things in my nans life, her freedom and her family
November 2022 by Kyle Richards
premier care really have not got a clue. they employ substandard shoddy staff who are unfit to look after our vulnerable family members. They use the pandemic as an excuse for everything when there are plenty of companies that have been able to overcome these issues. Hazel, the manager speaks to you in a disgusting tone and likes to make out that the family are the ones in the wrong, when in fact, its premier care, out for profit not for care
November 2021 by laura proudlove
Head Management dont like you asking to sort out the disorganisation, they lie to save their own skin, the girls that work out in the community are amazing and work endlessly to care for your families and go without breaks to meet your families need, but the office wouldn't trust them with my family again
November 2021 by Ian Pierce
Seem to care more about the appearance of staff rather than the ability of doing the job.
November 2021 by Charlotte
Awful! Don't leave your loved ones in the hands of these. Out of a big team they had there's only one girl that actually cared and she was run ragged. The amount of arguments my mum had over the standard of care to be told by higher management if you don't like it go somewhere else. One guy sat in the living room for over an hour and made me really uncomfortable - only supposed to ?of been a medication call funny thing is he's in the review section saying how great they are when they weren't sure who he was ?
November 2020 by Debi Carroll
Awful company. Have no care of duty to their clients. I would not use this company ever again. They are not fit for purpose and shouldn't be allowed to call themselves premier care as certainly do not deliver any form of premier care whatsoever.
