June 2023 by Gilbert
Terrible customer service and bad attitudes. My 74 year old father went in branch to try and transfer £5k from his account to another in branch account. Despite bank being empty and having three staff just standing around chatting, they refused to help him and said that he would have to do the transaction at home. Father is computer illiterate and has no idea how to use online banking. He was therefore forced into going home and issuing a cheque to complete the transaction. Talk about going back to the old days. It's 2023 and staff's refusal to assist means we're back to issuing paper cheques. I have personal and business accounts with this branch but will be looking at moving now. Extremely poor show from NatWest Wallasey.
April 2023 by R.W.M Grounsell
15 minutes to speak to someone? You need more staff. Cora is like your so called support what's the use of employing a robot. Sorry to see your locaL Branch has had their telephone removed? ? who pays for 0345 calls.
June 2022 by Rob-Blogs
Once again natwest have blocked my payment to my chosen currency exchange and offered no explanation as to why, nor have they funded the money back into my account... Horrible bank
July 2021 by Gareth Hughes
Very friendly and professional staff. Always willing to help especially in these uncertain times.
July 2021 by Natalie Ashworth
Always find them extremely professional and helpful, even during these exceptionally difficult times. Thanks guys.
July 2021 by C 7
Some rude staff in there, that make you feel very awkward. Not a pleasant branch atall
July 2021 by Hayley Matthews
Staff always time to help,covid secure..
July 2020 by Kevin Vella
So amazing with my daughter. They give her some pencils colour in and a goody bag such a lovely bank!
July 2020 by paul walker
very pleasant and helpful staff
June 2019 by mark gardner
Very good service and polite staff always ready to help
December 2017 by Jason Fike
Everyone at the branch is lovely and does as much as they can to help.
