September 2023 by terry lunt
Great shopping experience and excellent service from all the staff
August 2023 by Richard Newberry
Good range of carpets to suit all budgets. Staff are a bit mixed with some being helpful whilst others make silly jokes trying to be funny. Overall happy with the experience, but they could explain the pricing breakdown better.
July 2022 by Emma Appleton
Would give 0 stars if I could! If you?re thinking about buying something from scs I seriously wouldn?t bother they are quick to take your money but the aftercare is shocking. We have had problems since the first week of our items been delivered 2 years down the line still got the same problems. Firstly our couch was delivered and within a week all the frame broke on both couches, so someone came out to look at it and 6 months later they finally replaced it. Then all the stitching started coming away on the cushions so we had someone come out and they stitched it back up only for it to come away again. So again rang scs who said they would replace one cushion which would leave us with a different colour cushion to the rest so after a lot of persistence through calls to the aftercare team and visits to the shop they agreed to replace all cushions but the still only sent 4 instead of 8 so currently I have 2 couches that are different colours and this is now 9 months later and still waiting!!!Now onto the other product that we purchased which is a table and chairs that we paid extra for insurance and an extra 5 years warranty that now scs have sold on to Castelan who are not honouring the same policy we took out at the time. We just spoke to Sam on the aftercare team who had no idea what she was talking about and had a bad attitude about it, she would say one thing and then in the next breath deny saying it. It takes so much time and effort to get through to scs as they don?t care they just pass you from pillow to post and tell you they will do one thing but then do another.Honestly this experience has been draining for my husband and I, it is so stressful.
July 2022 by Joseph John Grue
Not very disabled friendly, hard to get a wheelchair around the store and yes there is a lift so one tick there.
June 2022 by Anne Lee
Went in search of Carpets today with little expectation, SCS Speke Retail Park had a large variety but we were unsure what to go for, anyway, a lovely sales lady Christine helped us choose and gave us the best advice. She was very friendly, professional without being pushy, made the experience easy and we came away with the right Carpets for us.I would recommend this particular shop to everyone.
March 2022 by Ryan .Philip
Dreadful. Mis-sold a ?plus, luxury, hardwearing? carpet here a few years back. Looked dreadful after a few months and was told it was normal. Has needed replacing ever since but SCS hid behind everything they could. NEVER buy from this company.
February 2022 by Jackie Smith
Lovely experience staff very patient and helpful, Christine was fab helping me make choices and let me go away and come back another day
August 2021 by Jack Watterson
Very Disappointed with SCS and how they have dealt with my order. They issued me with a delivery date but missed the delivery slot. In addition to this, they missed the second slot the following day. I have missed 2 days of work and all they can offer is the delivery cost of £69.I would recommend looking else where to prevent disappointment.
July 2021 by Roy Tandy
Happy with the way we were treated at the Speke branch of ScS. Paul the assistant who looked after us was thorough and cheerful in the way he explained everything. An earlier delivery date would have been nice but, apart from that, very satisfied
January 2021 by Matt Chamberlain
We purchased 2 new sofas in December. We were attended to by Steve who was very friendly, approachable and helpful. He explained where to find the info regarding each sofa, then left us to browse at our leisure. Whenever we asked for help Steve was very attentive, spending as much time as required to answer our questions. The experience of buying the sofas was a pleasant one.
January 2021 by Saz
Will never ever buy anything from here again!! We had so much trouble with a couch we ordered, 1st it was delivered broken, then we had to wait for somebody to come out to fix it, so they came out and fixed it but there was still something wrong with the actual frame inside and whenever it reclined it would flip forward, which was dangerous with our young child. We waited about 9 months before we eventually had it sorted out and had been offered discount because of the trouble we had with the whole order but the discount wasnt actually put on our notes!!! So now we are having to pay full amount even though we had nothing but issues and stress from day 1 and the couch is not worth the price we are paying either. So that is the last time we will ever buy anything from SCS. Terrible products and not much better customer service either.
January 2021 by Ryan Carrigan
We went to get some carpeting for our stairs and found the staff helpful and honest. The service was quick and efficient and the price seems very reasonable. Fitting of the carpet only cost something like £45. Overall great experience.
October 2019 by Helen Casey
Ordered my new sofa salesman was very helpful will let everyone know what delivery experience is like
October 2019 by katie kearns
bought LVT and carpet for whole house. Was told didnt need beading for LVT, fitters arrived asked where beading was, had to drive 30 miles to sort out our own beading. Carpet arrives today to be fitted, which we have waited almost 3 weeks for........and its the wrong colour. Spent around £2000 on the carpet and have no choice other than to have it laid down in wrong colour as we need to move into our new house in next few days cant wait around for another 3 weeks. Absolute joke, cant get through to the store via phone no one answers. Would not recommend at all
September 2019 by Patsy Keegan
Went to ScS Speke Retail today then went to the other furniture shops then back to ScS as they had the better furniture. Paul dealt with us and his knowledge of furniture is amazing. A really nice man, not pushy in any way. He's a great asset to ScS and it was our pleasure to deal with him. Highly recommend ScS Speke Retail. Ask for Pail, you won't be disappointed.
