August 2025 by Greg Murnaghan
Cash machines filthy and never working takes 45 minutes to get through on phone, questions wat I want my own money for disgrace useless ?
August 2025 by Will Duckworth
We went into the branch to help with a very difficult transaction (reactivating a dormant account from Abbey National years before) and it proved to be a real challenge but Mel was an absolute superstar, taking two hours to work through the process, verify our IDs, coordinate with the call centre, wrestle with the computer and make sure the job got done. She was efficient, helpful, friendly and fun, making the process as easy as possible.
The branch was very busy on a sunny Friday lunchtime with many people coming in not being too courteous to staff as soon as they arrived for no reason so the staff are a credit to Santander in the way they respond in a police and friendly manner.
A special mention to James also for helping establish our account and complete the transaction.
Thanks so much - in an age of automation, internet and call centres, Mel and the crew show why branches are essential for dealing with complex issues. Thanks so much !!
December 2024 by Andy S
Used the ATM on Sunday. They are in a disgusting state and look like they need steam cleaning! Grubby, dirty, germ ridden ?
February 2024 by Colin Wood
The usual excellent service. Tracy did her best to help a complex transaction.
January 2024 by martin christopher
Friendly quick service
June 2023 by Johnson Philip
Nice the way your staff belittled the old lady and the gentleman witha his dog and the way your staff member nearly caused a riot and maybe worse through lies and negligence I can't now access my money again might I add this is been going on for months Im in the complaints process and rest assured I will be taking this further as everytime I go in branch I am ostrisized everytime I go in. the complains will be looking at cctv of the inncident of me allegedly throwing my bank card at a member of staff and falsely accusing someone of a crime knowing they didn't commit it is a serious offence! and I will be following this all the way I am not going to eat now till Monday and did nothing to stop members of the public seeing my private details is a breach of my data protection I will be contacting the financial conduct authority on Monday and local mp hopefully the seriousness of this is acknowledged
November 2022 by DM S
Pleasant and knowledgely staff
April 2022 by Barbara Kelly
I’m not a customer … so why has an account been opened in my name
With a credit limit over £2000.00
32899 is the number on checking my credit rating
February 2022 by Julie Lande
Good service
July 2021 by Stephen Bennett
Took ages getting through and the when I did were not helpful at all. Unable to get hold of local branch to speak to them. Haven't taken the covid situation into account and the problems that people are experiencing when dealing with customers.
July 2021 by Susan Bond
Had an appointment with Alex today at 11am,lovely lady. No waiting, explained everything simply,perfect service. Thanks Alex.
July 2021 by Elaine P
Staff always attentive, even to the point of asking if a chair is needed. Thanks guys n gals.
September 2020 by Tibor
Rude staff at the door. I understand the new normal but to be rude is unacceptable. Waiting ages outside while other have been dealt with. Rude and unprofessional staff
August 2019 by Aaron Jay
Opened an account because one near me in Birkdale. It closed down after a couple of years. Now only one branch left in the whole of Southport. Recently tried to book an appointment with them wating ages on the phone told no appointments left for sat would have to book two weeks later ..back at work then...Going to close this account down..I've have enough of their useless service.
May 2019 by Carina Davis
Moved everything from Halifax and Santander gave me no issues with the transfer, I messed up which savings account I wanted (100% my fault) and they happily and helpfully let me switch it with no complications, Friendly staff and quick service
