February 2024 by Katie Langley
Went to collect my prescription and was told they didn't have it. I took my owing note in, again very rudely told someone had taken it. Now this medication is methotrexate and A) is vital to take every 7 days. B) highly toxic and C) Expensive!It can kill you if you overdose so you have to have bloods done regularly so you can imagine my doctor being quite perplexed when I had to get another script.Husband went to get the new prescription and low and behold he was given 8 boxes. Ridiculous oversight
November 2023 by Stella O'Dowd
I tried to call for over 4 hours, nobody answered the phone, walked over a mile to get my prescription to be told not in and will be in after 2.30 the next day, shocker no answer the phone so walked down at 3 and sorry problems it should be tomorrow again. The lady was very unhelpful, terrible service
October 2023 by Jo Black
2.5 Stars because....The lady (not tall with blonde hair) who I see most often is so helpful, friendly, empathetic, professional and utterly kind; without Her the pharmacy in Birkdale village would have zero stars.I won't describe one of the other members of staff due to my unwillingness to embarrass myself, however I will say that in all of my life I have never known such absolute horrid service and mannerisms to match. Honestly if I hadn't seen the look on her face so often I would say that she was suffering from a serious case of indigestion.As for the other staff, particularly a permanent pharmacist, I cannot review them as I'm yet to see one. As far as I know the pharmacists they have must be locums which is poor for a local pharmacy surrounded by an aging society.
September 2023 by Cate Moralee
In here regularly for prescriptions. Brilliant pharmacy! Staff are so kind and helpful.
September 2023 by Julie Lemoy
There is a very nice blonde lady that works there who goes out her way to help so thank you
December 2022 by HJ P
Monty Python, or should I say Little Britain level of service. Honestly!! Five members of staff all chatting together behind the counter, not working, completely ignoring the ever increasing queue of customers, not even making eye-contact. Left standing there, completely ignored until I shouted for assistance after about 20 minutes. Eventually was served after what felt like an eternity. Finally arrived home, only to find a box of medication missing. Believe me - not the first time!
August 2022 by xfrosty_uk
Never been anywhere with such a collection of rude snotty staff. You can be stood there and be completely ignored while they chat in the back?
March 2022 by Jennifer Mckittrick
Changed from this chemist. It would take up to 10 days to dispense my medication. I have been left without medication o. A number of occasions. When questioned to why??told either not received from their hub or not got enough staff to unpack medication received from this flippin hub. Sorry not good enough. Think the current system needs reviewing.
March 2022 by Bernadette Hawthorn
Just when I thought pharmacists couldn?t get any worse than a previous one I used (again a Rowlands one) I came across this one! Absolutely no interest in helping customers whatsoever.Ok I accept they may run out of meds (on occasion) am not pushy or rude but the lady on the counter, turned away the person in front of me and then was actually spilling out the words ?No sorry not in stock? before I?d even finished my sentence even. I was going to ask if she could recommend anything else but she had clearly dismissed me ?. Honestly don?t know how they pretend to be caring pharmacists. Well actually the previous I complained about shut down and am thankful I have found a regular one now that is very good. I won?t be returning here that?s for sure.
March 2022 by Brian Storey
I've been here a few times recently but I've found the staff here to be helpful and quick, and not just for prescription pick up. It's not the most polished looking of Pharmacies but does what is needed.
March 2022 by victoria simpson
Worst chemist I have ever used,never have anything in for prescription.staff are snotty and service is really slow.
January 2022 by John Parsons
It's a pharmacy, it serves it's purpose, well stocked and offers a text message service to tell you when your medications are ready to pick up.. can't really fault it. I've never had any issues with the staff there, I've always been polite and well mannered, therefore received the same polite response back from the staff there, I don't see any issues.
January 2022 by Bernie Hawthorn
Just when I thought pharmacists couldn?t get any worse than a previous one I used (again a Rowlands one) I came across this one! Absolutely no interest in helping customers whatsoever.Ok I accept they may run out of meds (on occasion) am not pushy or rude but the lady on the counter, turned away the person in front of me and then was actually spilling out the words ?No sorry not in stock? before I?d even finished my sentence even. I was going to ask if she could recommend anything else but she had clearly dismissed me ?. Honestly don?t know how they pretend to be caring pharmacists. Well actually the previous I complained about shut down and am thankful I have found a regular one now that is very good. I won?t be returning here that?s for sure.
July 2021 by Gillian Davies
I actually think this is the worst pharmacy I have ever used, i keep thinking I will give the place another chance as it's local but it never changes. Staff must have to go on a course specifically to learn how to be rude, how to ignore, how to make people wait while they chat, how to make inappropriate tutting and sighing noises, the list goes on. The prescription is never ready on time either. I must remember not to give them another go.
July 2021 by John Burns
This Pharmacy has fully utilised the Covid 'pandemic' to cover up their abysmal customer service, you can't pick a prescription up between 1 and 2, prime time for those working, you have to wait in the cold to get in the place until the staff have finished their conversations, and when you get in you are often told' sorry it's not ready'. I'm definately moving chemist's after calling twice today and it's still not read.
