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“I visited Boots Central 12, Wed 7/5/25. I couldn’t find the product I was looking for (a rotating nail file). I asked a staff member called Diane for help. She explained she was new to Boots, but went completely above and beyond to help me! She looked where I was looking first - the nails section, to no avail. She then took me to the foot section in the pharmacy, it didn’t have exactly what I wanted but I picked up something similar. At the till it came up more expensive than was on the shelf and as we had discussed the product/price etc she got a colleague to help with an override. She even told the colleague “I have taken the other one off the shelf, until it’s sorted” Diane could not have been more helpful, and I’m sure she will be an absolute asset to your company!!! :)”
11AM - 4:30PM
295 Lord St
Cosmetics And Beauty Supply
Cosmetics And Beauty Supply
Cosmetics And Beauty Supply
Cosmetics And Beauty Supply
“After writing a less than favorable review of Chapel Street Boots — following days of a frustrating situation that turned out to be the fault of Boots.com — I now have to admit Chapel Street have behaved admirably and professionally while dealing with a very stroppy customer — me! Apparently my prescription was being sent to a different Boots location without Boots.com alerting me to the fact.”