November 2022 by Jasmine Cullen
Hello,A couple of months ago, I bought a sofa bed for £100 from British Heart Foundation (BHF) Southport. I got it delivered, I opened it and cleaned it thoroughly. I noticed some stains on the bed. One of the hundreds of paid/volunteering BHF employees should have cleaned it before selling it but they had not. Then I cleaned it as much as I could and moved on.I travelled a lot this year and therefore I did not use the sofa very much and I did not use the bed at all. Then, recently, I have decided to get rid of the sofa and bought a new one. Booked a collection with BHF. They came, ?examined? the sofa very seriously but left without taking it?!. The reason was that there were stains on the bed! I told them that I had bought it from them a couple of months ago in exactly the same condition but no response. They just left!First ? is BHF a charity or a furniture company trying make a market? With the correct pricing, the sofa could have gone to someone in need. You do not need to price everything very high as you always do. You are not in a competition in the furniture market. We do not need a BHF with the image of a high-end luxurious good business.Second ? you are accepting pre-loved stuff not brand new.Third ? it is ok to sell it to me stained but it is not OK to take it back in even a better condition.Fourth - Is it too much work for you to clean stuff that you take for free?That is an unacceptable and arrogant action for a charity, I feel. Regards
October 2022 by Ufuk Cullen
Hello,A couple of months ago, I bought a sofa bed for £100 from British Heart Foundation (BHF) Southport. I got it delivered, I opened it and cleaned it thoroughly. I noticed some stains on the bed. One of the hundreds of paid/volunteering BHF employees should have cleaned it before selling it but they had not. Then I cleaned it as much as I could and moved on.I travelled a lot this year and therefore I did not use the sofa very much and I did not use the bed at all. Then, recently, I have decided to get rid of the sofa and bought a new one. Booked a collection with BHF. They came, ?examined? the sofa very seriously but left without taking it?!. The reason was that there were stains on the bed! I told them that I had bought it from them a couple of months ago in exactly the same condition but no response. They just left!First ? is BHF a charity or a furniture company trying make a market? With the correct pricing, the sofa could have gone to someone in need. You do not need to price everything very high as you always do. You are not in a competition in the furniture market. We do not need a BHF with the image of a high-end luxurious good business.Second ? you are accepting pre-loved stuff not brand new.Third ? it is ok to sell it to me stained but it is not OK to take it back in even a better condition.Fourth - Is it too much work for you to clean stuff that you take for free?That is an unacceptable and arrogant action for a charity, I feel. Regards
January 2022 by Neil Adamson
Manageress needs urgent social skills donation.
