August 2025 by redjedi
New card finally got delivered after 4 WEEKS (was told 5 working days) tried it the next day and cash machine swallowed card for no reason. Staff in branch didnt have a clue as to why and told me to go online to order another ????.
January 2025 by Kim Finney
Little bit of snow and the key holder at St Helen?s can?t get in due to her son?s school being closed and she is the only one with access to the safe! How utterly ridiculous. As a business owner I shouldn?t have to waste time finding a Santander that can operate when it snows!
March 2024 by Ruby Kelsall
Spoke to a lady called yasmine on the phone she was extremely helpful and provided me a better alternative for my original querie
June 2023 by Kalliope Robinson
Everyone is very helpful and friendly at this branch. I always feel the employees here go above and beyond to help me. Julie the banker has helped my husband twice now trying to open a new account (we didn?t have all the proper information the first attempt under no fault of hers) and she has really done her best to inform us of everything and successfully set up the account.When I moved to this country I was on the fence with what bank I would like to use to set up an account with, because of my experience at this branch I have chosen to bank with Santander! I remain a very happy client!
November 2022 by Keith Owen
Quick service
October 2022 by Geoff Travis
Very helpful staff
July 2022 by Stephen Fairclough-Speed
My father is elderly with poor mobility and cancer.He is a retired Managing Director.The blond woman on the help desk is rude, poor mannered and treats disabled people with contempt.Three times my dad asked her to speak up.I'm not deaf and I struggled to hear her high pitch soft voice.My father was trying to update his address.She was rude and totally unprofessionalOn walking out my dad told me she was rude.How dare the bank in St Helens Merseyside
May 2022 by David Molyneux
Friendly helpful service.
July 2021 by Paula Winberg
Excellent service very friendly and helpful each member of staff doesn?t matter who you speak to there all the same Polite and helpful.. helped me open a new account, me and technology just don?t go . Staff Helped well if truth said she done it all Not me (THANKYOU)
July 2021 by John Fairclough
Only opens now 10am-2pm according to a paper note stuck on the door. The Santander website and Google both show open until 4pm. Cheers for the wasted journey you cretins.
July 2021 by Stephen Jones
Disappointing arranged a phone appointment and they never rang
July 2021 by H Liptrot
Helpful and friendly staff
September 2020 by Dave Bradshaw
Very helpful staff
June 2019 by Greg Caird
Santander cash machine swallowed my bank card, didn't even ask for pin number just swallowed it. Branch manager was next to useless. I am disabled and suffer from Huntington's Disease. I am a vulnerable adult. I told this to the manager and yet she still left me with no money, no card and a walk in the pouring rain to Prescot. She told me she couldn't help because I wasn't a Santander cutomer and near accused me of fraud. Swerve this place.
December 2018 by Ian 9090
Never any quibbles at this branch. Sometimes thereâ??s a queue but theyâ??ve a machine you can pay in pennies and cheques (scan OCR) which are quick to use and very convenient (quick check of the app that the moneyâ??s landed and off you go!)
