January 2025 by Helen Roach
I have called in at the Nationwide Bank St Helens today where i have received exceptional service. Well done guys you are a top team. You never fail to impress. ?
May 2024 by Story Board1234
Great location. Helpful. Halifax didn't want to know. Was seen immediately in Nationwide. Top drawer
May 2024 by Kevin Donald
In 2022 my brother passed away, my brother lived with and cared for my elderly mother who was then frail but mobile. A short time after my brother passed my mother received a letter addressed to my brother Terry from the nationwide bank, it started that Terry had taken a bank loan and was behind with the payments, I rang them to explain what had happened and the nationwide employee instructed me to bring a copy of Terry's death certificate to the St helens Town centre branch to show proof of his death, I arrived at the St helens branch of nationwide the next day and handed the death certificate to a female employee, she asked for proof of my identity so I gave her my driving licence, she then left the room and was gone for some time, I wanted to know what was happening so I got up to leave the room but found that the door was locked and I was unable to leave the room, a little while later the employee returned and I protested about being locked in the room but she completely ignored my complaint and then she asked me to sign a form, I asked what the form was for and she vaguely said it was just to have a contact person in regards to Terry's loan, I refused to sign due to lack of clarity from the employee and she stated that she would not expect Terry's death despite having a complete and legal death certificate in her hand, I got my driving license and Terry's death certificate back and then I left, a few days later my mother had a fall that resulted in her being permanently in bed and unable to walk and the doctors said she was end of life. Nationwide then sent countless letters in Terry's name demanding the loan be paid, still grieving heavily for the loss of my brother and my having to deal with my mother's health issues I also had to deal with nasty letters from nationwide that finally resulted in a debt collection agency threatening to take action, myself and my mother were not garentures for the loan and it was between Terry and nationwide, the debt collection agency went away and I thought that would be an end to it, however months later and the other day another letter arrived addressed to Terry and it was from nationwide bank, I rang them to explain and the lady employee claimed that nationwide had no records of Terry passing away, I also explained that mum is now in the end stages of her life and does not need any threats or aggravation, the employee was very rude and unsympathetic to my families situation and the employee informed me that Terry would continue to receive letters from nationwide, it was all very intimidating and given the fact myself and my mum had nothing to do with Terry's loan it's also causing stress to myself and my 87 year old mother who is in her final days. This nationwide bank is disgusting and inhuman.
October 2023 by Darren Wood
Excellent Customer Service and Excellent Helpful Staff.
March 2023 by denis culshaw
Excellent
January 2023 by Dale Duffy (Daley)
The building society I go to are excellent, the staff are very friendly and professional with always a smile and knowing that they care, and the manager goes above and beyond he's duties as he and the staff are the reason I am extremely happy with the bank plus I always recommend to a friend or anyone else who is looking for a professional and friendly way to know your looked after both personally and financially
December 2022 by Jackie Hindley
Brilliant place to put your money in with all the helpful staff, giving loads of advice and help well done staff amazing
June 2022 by Dale Ryan (Daley)
The building society I go to are excellent, the staff are very friendly and professional with always a smile and knowing that they care, and the manager goes above and beyond he's duties as he and the staff are the reason I am extremely happy with the bank plus I always recommend to a friend or anyone else who is looking for a professional and friendly way to know your looked after both personally and financially
August 2021 by lee pennington
Staff are very helpful
July 2021 by Geoff Hardie
Excellent service from all the team. Always helpful and very knowledgeable on all products. A special thanks to Barry for going above and beyond and his help. Highly recommend this branch and a massive thank you to all the team.
July 2021 by Gregory Bridge
The Nationwide branch must be the Smallest in the UK.
