December 2023 by Ian Robert Slater
Been in this store today 25/11/23 and dealt with an elderly lady with dark thick rimmed glasses and grey hair. She was incredible rude to me as i didnt have my bank card and tried to cancel my card even though i just didnt have it on me but knew where it was. I took my passport in so i could withdraw money but she did not seem happy to help me. I told her in the 30 years i have been with halifax it has never been an issue and withdrawing money with my passport has always been fine and noone has ever tried to block my card. She said she could t go forward without blocking it as it was protocol. I told her i will have my card within the hour and she then was able to go ahead and take my money out.Her colleague asked her something and she was rude to her too. She then turned back to me and asked me how could she help, as though she had completely forgotten who I was and why I was there.Been saying it for a while now but after this interaction im 100% switching to everything to my Monzo account.
December 2023 by Kevin Farrell
Having been sent a Cheque for a hard fought compensation award, I went to pay it in on Saturday but branch was closed and ATM outside does not accept cheques, went to branch today and 2 deposit ATMs inside- only one working and one teller busy with another customer- asked by the "floorwalker" if I needed help. Yeah, get into the 21st Century and have ATMs that work and will take deposits out of hours.
December 2023 by Philip O'Gorman
Halifax was great staff are always happy to help with any unique requirements or problems that you may have, so thanks Halifax keep up the great work
December 2023 by Bernard Robinson
No desks to deal with customers or rooms had to commplete transaction on the knee in view of other people it?s a joke where is the privacy and security with this treatment shameful
July 2023 by jon neafcy
Do not bother going to this bank! Dont know why it's even open? Rude arrogant staff who tell you don't come here to pay in go post office! I said I don't bank at post office! Asked should I bank with post office instead? Staffs reply yes feel free to do so! Aweful customer service!
June 2023 by M R (Sleetman)
Ridiculous. One teller and the line of people out the door. 5 other staff members just wandering around aimlessly. It certainly isn?t a people thing.
May 2023 by Al Los
Tara was brilliant, very helpful and friendly. Helped my mom out to recover her password
April 2023 by Eve Melvin
Thank you to all the lovely staff at St Helen?s for looking after my badly shook up mum today, after some horrible thief taking her purse from her handbag and spending over 2 months worth of her pension money. The staff went above and beyond to calm my mum down, cancel her cards and notify myself and the police.
April 2023 by Lisa
Usually a good branch but visited today, for at least 1/2 hr, there was only one teller open. Three or four staff members wandering round, queues to the door. The two ladies at the help desk were serving but queues increasing. This branch needs to sort more seats for elderly and those with mobility issues (not wheelchairs) and a customer toilet if this is going to be the normal level of service! Not sure if the staff realise, if more tellers are serving at the counter, the queues will decrease quicker.
April 2023 by AnnaLisa
Usually a good branch but visited today, for at least 1/2 hr, there was only one teller open. Three or four staff members wandering round, queues to the door. The two ladies at the help desk were serving but queues increasing. This branch needs to sort more seats for elderly and those with mobility issues (not wheelchairs) and a customer toilet if this is going to be the normal level of service! Not sure if the staff realise, if more tellers are serving at the counter, the queues will decrease quicker.
April 2023 by Mark Cullen
Nice bank and some of the staff are OK but only some
February 2023 by Marilyn Fowler
Very helpful & pleasant staff.
October 2022 by Rachael Gibson
Went with a service user. The lady was helpful and sorted the change of address.
September 2022 by Liam Hesketh
Very bad customer service I'm suffer from mental health issues and can't read or rite and they mite well laff in my face cus I cudont read the fings on app so no help what so ever need a new manager
April 2022 by Neil rulz
They have three cash machines outside and yet you cannot deposit cash in any of them. This is turning into a joke. How else can we deposit money in after hours? Other banks allow deposits by cash machine.
