September 2023 by Neeral Patel
The agents are really helpful until the fees are paid. If something goes wrong ie change of booking, flight, cabin etc, no one wants to help you. They play a delaying tactic until it?s too late and always blame the cruise line. Unless I?m mistaken you go through an agent so that the burden is taken off the client. This is not the case with Vision Cruise.Naturally things sometimes go wrong hence the role of the agent is to remove the stress from the client. Vision Cruise push the stress back onto the client. I have booked over 20 cruises and I will never ever book again with Vision Cruise
March 2023 by Veronica Manfield
Don't provide enough information to clients re cancellations, brochures are not informative
February 2023 by Mark Horner
Excellent customer service, nothing is too much trouble
February 2023 by Olyden Johnson
Friendly service very good £0 deposit scheme
November 2022 by linda smith
excellent customer service
November 2022 by carol mcnally
Very helpful
November 2022 by Miriam Lloyd
Very helpful, knowledgeable and friendly staff. They really try to get you the best deal.
November 2022 by Josie W
Excellent friendly knowledgeable staff. Would recommend.
November 2022 by Forever Trancer
Helpful cruise company. I have used them many times
November 2021 by Phil Snelman
Great service
November 2021 by Barbara Auty
The booking was done OK but still waiting for the cruise lines's invoice. They told me they had one on Friday morning and would send. Now Sunday and email is not normally that slow.
November 2021 by Lisa Boddington
Always extremely helpful and knowledgeable. Polite, patient and friendly staff that will always help you if they can and find out if they can't. Would highly recommend Vision Cruise for all your cruise needs.
November 2021 by Trish O'neill
I have booked our cruises every year for the last 4 years with Vision Cruise customer service is fantastic any member of staff you deal with will do everything they can to make your enquiry to booking faultless...
November 2021 by Paul Warburton
Always return emails. Friendly staff. Tremendous service when stranded in Oz last year.
November 2021 by Charles Ngoshi
Honest advertising no sugar coating, it looks they can offer a remarkable experience
