February 2024 by John Appleton
Great experience for are first time booking with virgin
June 2023 by Nigel Hollins
Thank you so much Catherine for all your help, knowledge and advice with our holiday booking.......oh and putting up with my several phone calls and visits to yourself with all my questions.Thank you for your constant smile and polite way you delt with everything I asked and for your lovely catch phrase......Ahhh its no problem......thats what we are here for.....I reckon you could even make sure it never rains on our holiday. Thank you again for everything.....My wife and I wish you well.
March 2023 by Caz
Wonderful experience in store, Catherine could not do enough to help us, really put us at ease with our booking, helped us to look into all of our options and never rushed us or pushed us to make a decision. We booked the next day, only wish we had managed to book in store with Catherine herself as her service was brilliant.
January 2023 by CATHERINE BRADLEY
I have booked a few holidays through staff at this branch, i have also amended some. Nothing is too much trouble, polite, helpful, always find you the best deals for exactly what you are asking for.Amazing would not go anywhere else
December 2022 by Samuel Abdullahi
Great services. Response time amazing?
December 2022 by Jay Shah
I felt the overweight white lady who was a representative was very unprofessional, we had asked for a particular destination that Virgin did not fly to; this is fine, although the way in which she communicated to us was condescending and rude I felt. I will never return to this place again!
November 2022 by Jay
I felt the overweight white lady who was a representative was very unprofessional, we had asked for a particular destination that Virgin did not fly to; this is fine, although the way in which she communicated to us was condescending and rude I felt. I will never return to this place again!
August 2022 by Christopher Lewis
We popped in for holiday advice and Phil, our advisor was really friendly and knowledgeable.We're booking a holiday via Virgin in October, so I'll update this review once we've bought a holiday via them.
June 2022 by Lisa Burquest
You need a holiday !!! I have booked with these for my last 4 usa holidays. I Totally trust Gaynor from that store, plus you get bubbles while your booking.?????
May 2022 by Amy
100% Better than dealing with online. Didn't know there was a store in the city. will be booking my next holiday through the store now I know. Thank you Kayleigh.
March 2022 by Lesley Brunskill
Absolutely fantastic staff. Phil went above and beyond to help us with our perfect holiday and a perfect package. He went above and beyond to help us!. All other staff in the store were also very friendly and chatty and willing to help
February 2022 by Samantha Burton
Called in today with a query on our booking, a potential problem with our hotel we had booked. We were greeted straight away with a smile. Without much explaining from us, the staff were already aware of the issue at hand and working through informing customers. They gave plenty of helpful advice. Really happy with this and they completely put my mind at ease for a really special holiday.Genuinely the friendliest and most welcoming service I?ve had in a shop in ages!
February 2022 by Colin Smith
Phoned a couple of times purely for info after booking by telephone. Absolutely no problem to staff who quickly answered my questions. Didn't travel to store for booking because Liverpool and Manchester (Trafford Centre) are too far away, parking in Liverpool can be a little expensive and Trafford Centre too far the other way, Warrington(Debenhams) was handy and I hope Virgin find their way back in the future, perhaps a stand alone store could work. Anyway, well done to everyone......Superb attitude from all.
January 2022 by Christopher
amazing service from gaynor at this branch when we booked our 2023 holiday to florida.Highly reccomend.
September 2021 by Rick Williams
Amazing service from Gaynor. Nothing was too much trouble when helping us book our honeymoon ?????
