March 2024 by Lycia Regan
We booked at TUI Speke. We usually book online but decided to visit to TUI Speke to book our holiday. We were helped by Inga who was really friendly, informative and very helpful. She sorted everything we requested re special assistance etc. So much better than booking online. Thank you Inga
March 2024 by michelle E
Just booked our summer holiday with Rebecca in the Lord Street store Liverpool, can't speak highly enough of her she knows her stuff !! Also Rachel Thanks girls for getting us a great deal on our dream holiday .???
March 2024 by Wei Miao
In July 2022, we received two holiday package vouchers from TUI as a compensation for flight cancellations, each valued at £200, with an expiration date set for January 2024. With the intention of utilizing these vouchers, we visited Liverpool's TUI store to make a booking. During this process, we were explicitly assured by a staff member that these vouchers could be fully redeemed against our trip booking. Based on this confirmation, we proceeded with the booking and were instructed to return to the store for a refund to our payment card. However, upon our return in mid-February, we were met with a starkly different response: We were informed that the vouchers were determined by the headquarter to be ineligible for our chosen holiday package, as they were restricted to TUI holidays/flights only. This information was contradictory to the initial advice we received and had not been communicated to us at any point prior.The failure of staff to provide accurate information regarding the voucher's terms of usage has not only led to unnecessary financial expenditure on our part but has also resulted in significant disappointment for the trip. Had we been properly informed of these restrictions, we would have made an alternative selection that aligned with the voucher's conditions. I advise anyone who would like to use their vouchers be mindful of our bad experience. Other than the mentioned issues, staff are friendly and welcoming.
February 2024 by Milen Nikolov
Caitlin helped me sort out my booking very helpful thank you
February 2024 by Lynn Sutcliffe
Visited the tui store in liverpool lord Street today, I've got to say that Katie went above and beyond, the recommendation she gave us for 2 center stay in Morocco was THE best. We've visited several travel agents over the last few months this was by far the best. She was so chatty and extremely helpful if you pop in to book anywhere ask for Katie! Oh and Sky is a little cuite.
February 2024 by Andrew Lyons
I had an issue with a booking I made online and contacted the tui lord street branch. I spoke to a lovely assistant called Katie. She assisted and resolved my issue in no time at all, and calmed and reassured me instantly. Katie is an credit to your branch and company, and i would not hesitate to contact Katie if any further assistance or guidance is needed.
February 2024 by Joan Williams
Hannah was really helpful, always book with TUI and they always look after us
February 2024 by John Bellard
Caitlin was fantastic in helping us prepare for our holiday
February 2024 by Elaine Bellard
Caitlin was brilliant
February 2024 by Jemma Walsh
Five stars to Caitlin for her kindness, patience and effort today helping us book our first family holiday. She took everything into consideration we asked for, took plenty of time searching and put no pressure on us at all to make a decision. We have come away happy and excited for our holiday. Thank you Caitlin and all the staff at Tui Liverpool who made a fuss over my son and kept him entertained while we made a decision! Outstanding customer service!
February 2024 by James Derbyshire
Jonathan is great! He found us the perfect cruise. You can tell he is someone that?s so passionate about his job and makes sure he does his best to find the perfect holiday for you, can?t recommend him enough! We will be booking every holiday with him going forward!
February 2024 by Lesley Jones
I have always booked with Vickie in Tui Liverpool, I even used to book with her in the Bootle Store. The service I have always had was exceptional, I would never go anywhere else to book my holiday. Vickie has made my dream holidays come true and I can?t thank her enough! I am so excited for my next cruise! The team are also brilliant and every time I go into store I walk out so happy!
February 2024 by Donna swift
We popped into this store yesterday just for a few ideas on where to go and ended up walking out with a lovely package holiday thanks to the lovely young lady who was helping us. Sophie she couldn?t have been more committed made everything a breeze even showed us around where we would be staying on google maps so very helpful thank you so much
February 2024 by Tina McKenna
Booked a family holiday with Hannah today, really helpful and made the process easy. Excellent customer service!
February 2024 by Carrie Haldane
I had the pleasure of dealing with Katie at the lord st store, she was fantastic friendly knowledgeable?and helped me so much with my queries I now just need to convince other half to go
