March 2024 by chris grayson
We visited the store today , Liz who came to helped us with our booking for my first cruise, she was amazing took us step by step though it all. Will be definitely going backThank you very much!!!
March 2024 by J MC
In the past i've always booked direct with hotel/airline but this year we have bookd direct with TUI would recommend going into store as staff are very friendly and great knowledge. Many thanks Robyn and the staff manager excellent service and we will be back again.
March 2024 by Ian Colley
Always book my holidays with the girls always so helpful
March 2024 by Amy Pirie
Just a quick thank you to the TUI team for all their help whilst booking my holiday to Mallorca. Laura was welcoming when I walked into store and the staff were excellent, thank you! Will be returning for my euros!
March 2024 by Jeff Woods
Booked a holiday with Georgia this afternoon in storeGeorgia was very helpful Ang knowledgeable,talked us through the itinerary and explained everything for usMade sure we paid the cheapest price possible
March 2024 by kayleigh walmsley
Amazing service last week by the lovely Faye in Edge Lane store, she really went out of her way to find me a better price than what i was initially recommended at a previous store. A great Red too! thanks Faye we will be back to book again with you! :)
March 2024 by Ernie O'Grady
Booked online and needed help Laura kindly arranged our assistance and changed our email which we were having issues with. Thank you
March 2024 by Hayley Leather
Amazing service from Laura and the team helping us book our 1st holiday with the baby and toddler. We had the best time thank you so much!
November 2023 by Paula Chadwick
Have been using Tui in Edge Lane to book our holidays for many years. Highly recommend Katie who is always so pleasant, she is very knowledgable and gives great advice. Only have to tell her what we are looking for and all the hassle is taken out of booking, she is amazing and always willing to help she goes above and beyond to make sure that you get everything you are looking for.
November 2023 by robert chadwick
Used edge lane tui for a number of years now since it opened.Always a pleasurable experience & I get all the good advice I could ever need. Katie in particular always manages to book me exactly what I?m after with the minimum of fuss.Couldn?t recommend her more highly, she?s an absolute star .I?ve just booked again for about the 10th time & it?s always a breeze.Thanks to Katie , Laura & the gang in edge lane
October 2023 by Carol Galbraith
Katie booked our holiday. Looked after everything, very pleased with the way she handled it all. Easiest holiday we have ever booked. Definitely go to Katie again.Thank you for looking after us
October 2023 by John O'Gorman
We booked a P&O Mediterranean cruise which we have just returned from. Aaron was a great help from start of the booking process to the finish eg choosing a cabin at the beginning to printing our ship's boarding passes just before we sailed. He was friendly and professional and a credit to Tui. We really enjoyed the cruise too.
October 2023 by marmite wright
Firstly, the staff at Edge Lane in Liverpool, I only dealt with Emma and Liz but was there for so long that I witnessed enough to show me that the service I received was the prevalent theme throughout the staff. All of them very open and welcoming to all that came through the doors and remembered most customers by name. They set a really high bar in this area.Now for Emma and Liz, both of them were patience in human form. I had a serious issue with my booking that they not only promised to sort out but actually kept apologising to me that it was taking so long! They had to put up with another department within TUI messing them around whilst ensuring that I was ok with waiting. Really? I had a problem, they were helping me, I felt like the worlds biggest nuisance and yet they were worried if I was ok.These two ladies were brilliant, so helpful and nothing was a problem to them. They kept me calm (no mean feat) and remained calm and professional throughout. Customer service 101, if this is a standard set by TUI, then bravo, if it?s down to the working ethic of Liz and her excellent staff then TUI take note, this is exactly what customer service should be.You can see there is a great rapport among the staff and that they all enjoy their work, great experience for me.
October 2023 by Nicola Tinsley
Lovely store, great staff, I booked a holiday in store and the staff couldn?t do enough for me. They went above and beyond to make sure I was happy and my holiday was perfect. Definitely recommend.
October 2023 by Peter Jones
Just booked not one but two holidays with TUI Edge Lane, a cruise and a Cape Verdi. It's the only place I would go to, staff are great. Katie sorted our cruise out, she is very knowledgeable and knows what she is talking about, she is happy and enthusiastic and is a credit to her TUI team.Rachel sorted out are Cape Verdi trip a few days later, She in turn, made us feel at ease and when we were undecided about the hotel choice, she did a 'TUI Team Vote,' with all the staff picking the same hotel so lets hope it's as good as they think lol.Edge Lane is a great TUI experience where all the staff are great and eager to help so if you want that reassurance and personal touch, it's the only place to go........seriously!
