January 2023 by Mii Lebiu
Generally, the hotel was above expectation. Congrats! Food was good fresh and on time.
January 2023 by Fakhrul Ku Yusoff
Great suite, all clean and everything you could possibly need! Had dinner in the restaurant and it was delicious! Staff here are very friendly and helpful to me....
January 2023 by Fara Izzah Syazwana
It was pleasant living here! The accommodation is very nice and comfortable. Will totally suggest to those who is travelling for works as it near/ central of the town. The services were good! ??
January 2023 by Sangarry Jayabal
Great suite, all clean and everything you could possibly need! Had dinner in the restaurant and it was delicious! Friendly staff too. ?
January 2023 by Luqman Hakim
Nice place to stay and good services by the staff. Breakfast and dinner very delicious and delightful. Love the sightseeing from the top
January 2023 by bunga honey
My favourite Hotel. Always had a great, spacious room. Staff very friendly and helpful.
January 2023 by Shaifulrizzam Zainal
Good facilities and service. Good location easy to access. Staff hotel is very helpful. Good for vacation and peace of mind.
January 2023 by Huixian Ho
I've only dined there but the overall experience was amazing. Will definitely wanna stay for a night 1 day
January 2023 by Mohd Zaidi
Friendly service, great staff and cheap accommodations in central London.""Good location,small room,a bit pricey..but then we are in London..."
October 2022 by MindyM349
Our room was large but the carpets were filthy, covered in stains. There was mould in the wardrobe and alongside the bed on the wall. We were kept awake all night by party goers in the corridor constantly in and out of their room banging and shouting. I was with my 73 year old mum. I rang reception all night but noone answered my calls. I did ask at reception if we could change rooms because our room looked nothing like the pictures. I was told by a very rude, abrupt woman that my room was bigger than average and that I was lucky to have it. I gave up because we had to be at the theatre and she was in no way prepared to change our room. We were the only 2 people eating in the restaurant and it was like a thoroughfare with staff constantly in and out walking past our table dragging boxes and banging and shouting. If we had known that the hotel hosted huge Christmas parties into the early hours we would not have stayed there. The restaurant is decorated nicely but our experience wasn't good. The food was nice. We were kept awake all night by people outside our room in and out smoking all night , shouting and banging. Worst hotel experience ever. I do have photos on an old phone somewhere. We would not recommend this hotel.
July 2022 by Chris McGee
We booked our wedding at this venue at the end of 2018 for October 2020. Given what happened in between those dates, we we're told the hotel had taken on a contract from the government which would clash with our new wedding date. The hotel returned our deposit which was expected at the least but basically told us to find a new venue.We must of had 3 or 4 different point of contacts whilst we held our booking. I wouldn't book anything with them again.
July 2022 by Alison Sweeney
What an absolutely fantastic experience from start to finish; from friendly staff to beautiful food; we stayed here for one night and had a 3 course evening meal in the restaurant; beautifully presented, plentiful, fresh and tasty. In fact we loved our stay so much I have booked to come back in 8 weeks.
June 2022 by 136indiaa
I was supposed to be staying overnight at this hotel tomorrow for a concert. I received an email from Booking.com on Wednesday, saying that the hotel had offered to waive the cancellation fee in order to free the room up, but if I wanted to keep my booking and remain booked in at the hotel, then all I would have to do is ignore the email! I did this, then received a message on Booking.com from the hotel this afternoon, stating that they were cancelling my booking and they had attempted to contact me on multiple occasions, which is completely untrue! As my concert is tomorrow, I have had to find another place to stay otherwise I would be stuck in Liverpool, and it has cost me over double the price! It is disgusting that I received absolutely zero communication from the hotel and I have had to fork out another load of money to ensure I am not stranded on the street.
April 2022 by SandraMules1967
Visited for a precooked afternoon tea and have to say we were not disappointed! Really cheerful and very enjoyable! Especially the scones! We will be back as we couldn?t fault our afternoon! Thank you!
September 2021 by proficiscor
Since June 2021 I have stayed in 7 hotels/guesthouses across England and so I am well placed to compare the facilities and service we have experienced in this post-lockdown period. Three of these were booked through Secret Escapes and The Richmond was the first of these. I went with a friend for a 3 night stay to explore Liverpool. We had a decent deal so booked a double room each even though there was no single discount. First impressions were good as I had requested rooms near each other and we were actually the only 2 in a tiny corridor off of the main corridor. We found all the staff to be helpful and friendly. Breakfast was fine if a little chaotic ? but this has been common to most of the hotels as they struggle with new staff after an exodus of the experienced staff. My room was comfortable and the bed was big. I am always concerned that the room should be well ventilated and not too hot. The air conditioning didn?t seem to be working but there were two big fans provided in the room and you could open the window. My friend reported that she found it difficult to sleep on the first night because of street noise but I had no issues with this. There is a night porter to let you in if you are out late ? which you are bound to be if you explore the Cavern Quarter, and the hotel is well placed for this as everything is a walk away. My only problem was that the safe had been left locked so I couldn?t use it. I reported this to reception on the first day and was told a maintenance operative would see to it but nothing happened. I reported it again on the second day but with the same result so gave up after that. Liverpool itself is great.
