March 2024 by Jay
Location was absolutely spot on. Service was a mix. Some staff very friendly especially Julie and Callum in the evening. Breakfast was better on our 2nd day but on the Thursday morning was very poor. Our toast was brought out uncut on plates there was little to no choice with cheese or ham for continental if you were under 12 there was a good selection of coco pops and the like. At least on the Friday morning there was a better service with toast in a toast rack and some decent ham was available. Our bedroom was so cold when we came back one day we had to ask reception to put the heating on. The room was reasonable except for a cheap plastic chair. The window dressing was huge and it was only on leaving and fully pulling the curtain back to check I hadn't left anything that I noticed a crack in the window. I reported it at reception. Instead of being thanked for the report the receptionist said well this had not been reported before. Well my dear there is always a first report. Given we are pensioners we are hardly likely to have a wild party however we were asked to pay a deposit which I am pleased to say has been returned. Would I stay there again I am afraid at my age I expect a better service so my answer is no unless they heed the review and let Julie and Callum train their other staff.Nearby activities: Make sure you walk around Sefton Park it's stunning. Also go to Speke Hall and do a tour after you can be picked up by minibus to visit John Lennon and Paul McCartney's houses. Eat out at any of the restaurants in Lark Lane you won't be disappointed.
March 2024 by Katie Odonnell
Lovely large clean roomFood was fabService great and staff
March 2024 by tony purdie
Excellent food, outstanding service from Julie, nothing was to much trouble, Julie is a credit to the hotel, lovely place to visitWalkability: Lovely walks near by
March 2024 by Tony Saberton
Had a great meal for Mothers Day with the family. Food was incredible, service was even better. Julie was really lovely, gave great recommendations and nothing was too much trouble!The bruschetta starter was delicious, the salmon main and beef roast were even better, but the best part of dinner was the veg! From the carrots, parsnips and sliced swede, to the creamed cabbage and mashed carrots & turnip, everything was cooked to perfection and tasted amazing.Would definitely come back for Sunday lunch again.Didn't stay in the hotel so can't comment on the rooms.
March 2024 by stevewalsh1987
Great Hotel, right next to Sefton Park. Lovely Breakfast and very easy to travel to the centre of Liverpool too.
March 2024 by Carl Harris
Lazy night staff wouldn't knock on our door .yes its our responsibility to get up for our airport transfer we ovet slept and our driver asked the young night porter to give us a knock and he outright
March 2024 by Kathleen White
I am absolutely mortified at the way we was treated during our stay. Only good thing I can say is that it?s dog friendly.On arrival looked very nice on the outside however it?s very dated inside. We was given a room on the seconded floor there was 2 of us and our dog the room was dated but looked cosy as we settled in we noticed that our bathroom light wasn?t working and shower door didn?t close properly.. the walls were paper thin that it looked like there was light coming through from the other room from the bottom corner of the wall.. our entrance door had a big gap at the bottom so could hear everyone walking past, the floor boards creaked badly and the traffic noise was loud as no double glazing and lastly the mattress dipped down at the top end under the headboard. It was late when we checked in and we was delighted to find a place that was dog friendly that?s why we decided to stay and not try and find another alternative. We had booked for 2 nights and had said that we would see how we felt the next day and decide if we would stay on for the extra night. Throughout the night all we could hear was loud traffic, banging and people talking and then early hours we could hear what sounded like drunken people coming in from being out, which is to be expected as it was a weekend but literally we could hear every noise. We then heard someone knocking on a door when we checked it sounded like what we thought was someone wanting to get into there room next door. After a broken nights sleep a very unsettled dog we missed breakfast to get a sleep in as we was tired and decided to get ready and go out for a late breakfast. Just before mid day just before we was ready to go out for the day we heard someone banging on the door so loud and aggressive when we opened the door we was greeted but a rude abrupt man who then told us you?ve got 10 minutes to pack your stuff and to get out.. we was absolutely shocked and confused, when we asked him why??? He replied you know why and stormed off slamming the door in the hallway behind him. Being 2 women on our own we was left feeling intimidated. I was very anxious about going down to reception to find out what has happened to be greeted by the younger man who checked us in on arrival and another lady standing beside him. When I asked what was going on they said we was making noise all night slamming doors and we kept people awake and that the night warden had been called and he had to knock on our door a few times but we wouldn?t open the door. I couldn?t believe what I was hearing! When I was explaining that it clearly has been mistaken as we was kept awake by drunken people next door another lady who was in the kitchen behind reception decided to join in the conversation while eating her toast! saying the warden definitely said it was your room. Feeling upset and then having to deal with 3 people telling me we are the cause of the noise I was horrified at the way I was being treated and spoken to and having to deal with all 3 people at the same time. I was told they had to give a refund to one room I was shocked.. I said that we had paid for 2 nights..then to be told we could stay the second night but if the warden hears any noise then we will be asked to leave. If we was the cause of the problem then why would we be allowed to stay for the second night??? it really didn?t add up at all. We decided to pack our stuff and leave as we left we handed the key back to reception and said we are leaving, we?ve had no deposit back and been charged for the second night.. total cost was £186.12 for 2 nights plus £25 damage deposit and £10 a night for a dog. I?ve never been made to feel the way we have nor been told to leave a hotel before. I wouldn?t recommend staying here it?s just like an episode of fawlty towers! don?t waste your money unless you want to be entertained by the lack of professionalism. The positive is we?ve now discovered most of the travel lodges allow dogs.. so that?s where we will be staying in future.
February 2024 by Ann Nolan
Had a wonderful Sunday roast. Food was absolutely delicious. Staff extremely helpful and very pleasant. Will be coming again soon. Thank you.
February 2024 by Color Therapy
Cant wait to come back. Fabulous hotel spotless clean very comfortable beds everything was amazing!!! Really cool memorabilia all over the walls for beatles fans. Staff are amazing thanks to Annie inparticular very friendly and helpful. Breakfast was really good. Enjoyed our stay immensely recommended to all our friends.Thanks guys see you soon.Go raibh maith agat
January 2024 by Gina J
Booked a bed and breakfast for three! day stay but had no breakfast for two days ...not very good communication ...quick to take deposits of £25 when you arrive but not quick at sorting the breakfast situation out and seemed to have no care about the fact there was no breakfast ...I could have stayed somewhere else for cheaper with no breakfast so because of this the stay was disappointing and it ended up costing me more money as I we had to go out and buy breakfast elsewhereRooms: Cosy clean and niceNearby activities: Sefton park directly across the road ... beautiful leafy areaFood & drinks: Paid for breakfast but didn't get any breakfast is supposed to be between 7-10 but it was non existent ....was told the porter that was on the night before should have made the breakfast before he left ...no catering staff here ....it would appear the reception staff or cleaners or anyone makes the breakfast if you do get it ...we stayed three days paid for breakfast but only got it one day and the receptionist made it ....no cereal no fruit yogurt drinks etc ...it was just a weird set up so they should just say they don't provide breakfast at all ...I don't want a porter making me breakfast
January 2024 by Noémi Baricsa
Delicious Sunday roast and coffee. I'd recommend the hotel for a cosy dinner with a beautiful view. The staff is very friendly, thank you to Julie for the excellent service!
January 2024 by Clare Leyland
What a gorgeous hotel, clean, comfortable, and its history so well preserved, from the original fixtures to the memorabilia surrounding Stu Sutcliffe and the Beatles.The staff have always been helpful every time I've stayed!So, about time I left a review! Thanks guys!Nearby activities: Lark Lane
January 2024 by John Paul OD
Unique venue with an unrivalled view of the beautiful Sefton Park.Friendly staff in cosy and quiet accommodation, high ceilings and lovely bay windows.The trendy lark lane is around the corner , city centre a short taxi away.Rooms: Bright and airy.Nearby activities: Sefton Park / Lark laneSafety: Very quiet and safeWalkability: Sefton park & lark lane minutes walk awayFood & drinks: Tasty breakfast Sunday roast
December 2023 by Alan Clare
Nice location just inside Sefton Park. Alot of thought gone in to the presentation of this hotel. Feels comfortable and staff attentive. In the room (6) ventilation is really poor, huge original windows are double glazed but I couldn't let any air in. Ventilator panel closed. Bathroom showing some signs of wear , gashes in wall and NO towel hooks. Comfy bed .Huge well prepared breakfast although ordering and delivery can get confused. A nice stay in my home city. Thanks
November 2023 by iacopo carnacina
good service we asked for accessible rooms and the staff was really accommodating and helpful, my family had a great
