February 2024 by Charlotte
Cheaper online.
February 2024 by James Condon
Walk into store on Saturday to change my data over to my new phone cause 3 network couldn't be bother to do it for me want to thank the assistant Rahaf for looking after us so well thank for your time and patience lovely customer service
February 2024 by Matty Johnson
Around 2 weeks ago, I went into the store to buy a Z Flip 5 and asked a member of staff about the phone, he was extremely rude and seemed to be completely uninterested. After this, I purchased the phone online instead. After 2 days. The phone makes a strange noise when closing so I went into Samsung and was greeted by the same gentlemen, who held it up to his ear and repeatedly told me he couldn't hear it, while laughing at me and my friend. Who both disagreed. He really was no help at all and really made Me question why I had spent over a thousand pounds with the company when one of the workers clearly didn't have any respect for the customers.
February 2024 by Jayson Clark
Service was really good
February 2024 by ogundairo blessing
The employees were very nice ?
February 2024 by Pauline Hughes
Very friendly and helpful
February 2024 by Nelson
Friendly, welcoming and professional service.
February 2024 by G Bearman
Super professional and genuine kind customer service. Fixed the screen in my Samsung fold now quibbles
February 2024 by Terry Lewis
I have bought a Samsung z flip 5 this is a 1100 phone the screen has started to die on fold DO NOT buy this phone and samsung has flat refused to fix it the phone is 4 months old terrible service last samsung I buy and I have had one for 12 years apple here I come .
February 2024 by Jeanette Lewis-Parker
Friendly staff and had what we wanted
January 2024 by robert mckinnon
Always helpful in this store
December 2023 by Harry Georgiou
I am a blind disabled individual who was lied to and scammed by a staff member in this store who took my great phone and sold me a complete downgrade. I visited the store the other day with my S21 Ultra looking to purchase an upgrade as I film videos for disability awareness with my charity. This is all I asked and was told by a member of staff that I should exchange my S21 and buy a Samsung 23 FE as it would be an upgrade on all the things I care about. It would only cost me £600 with a part exchange.When I got home very proud of myself that I bought a new phone all by myself I found out from my family that I had been completely downgraded in all specs. I had a worse camera, a worse processor, smaller screen size, the phone was not the upgrade I asked for at all. I was really upset and it completely knocked my confidence.My cousin took me back a few days later to return the phone. He spoke to their manager and explained what had happened and asked for a refund, I was told by the manager that Samsung's return policy does not apply in store and even after explaining how I am blind and I didn't realise I was buying a worse phone because I was quite literally lied too the manager told me it is my fault because I hadn't read the fine print return policy. The manager kept repeating this refusing to engage in a real conversation or display any humanity. his whole situation has severely affected me as I have lost my hard earned money. I tried ringing samsung but they offered me no support. To make it even worse I was told by another member of staff the one who sold me the phone had left the job a few days before due to a different reason.I highly advise any visiting the store to go for advice but absolutely avoid buying anything. This stores policies are criminal and some of their staff act as much. Save yourself the headache.- Dictated by a family member
December 2023 by Paul
Discrimination against my BLIND, DISABLED son. My son was missold a phone under the pretence that he was upgrading his phone. After he brought the phone home and we realised what had happened, he had been sold a downgrade, we went back in to store. When he went to the store with his cousin and other family, he was greeted by a horrible, bigoted ?manager? that told my legally blind son that he should have ?read the small print on the receipt? and then continued to blame him. He was refused a refund despite being misled and coerced into a downgrade purchase from an employee that we later learnt was incompetent. I am disgusted and outraged. My son?s confidence is now on the floor and doesn?t know who to trust and who will help him. I would like to make it clear that the other staff in Samsung were very helpful and agreed with him. The main issue is with the original sale and advice from an employee who has since been terminated by the company. Also the manager who has blamed my son for being blind and not reading the small print, and being extremely cocky when approached about the return of the phone. Each time we spoke to him he smirked and said it?s the policy you should have read the receipt. I would really appreciate some form of correspondence from a member of the Samsung team, to discuss the matter at hand and to prevent this sort of discrimination happening to anyone else in the future.
December 2023 by Joanne L
A family member who is disabled and blind recently visited the Samsung store and left deeply disheartened, particularly due to the disgusting treatment he received.Initially he was misled by a salesperson who told the disabled man that all the specifications were an upgrade from his current phone which he ended up trading in. We later learnt that the salesperson had left the job and was commonly known as incompetent and was clearly spreading misinformation about the devices.In an attempt to rectify the situation, another family member accompanied the disabled man the next day to seek a refund. The phone was in perfect condition but we were told that a refund was only applicable for online purchases. However it was the manager's behaviour towards our disabled family member that was nothing short of disgusting and the main reason for this review. The manager had told the disabled, blind man that he should have clearly read the fine print. This comment is extraordinarily bigoted and discriminative. The demeanour of the manager left the disabled man distraught and has made him lost all confidence. The encounter revealed not only a lack of empathy for the situation but also a disregard for basic customer service standards.Regardless of the managers abhorrent behaviour, the other staff members were sympathetic to our situation which we are thankful for. Nevertheless we were unable to get a refund and was treated in a disgraceful manner.This experience highlights the urgent need for Samsung to address issues of discrimination and customer service training. It is disconcerting that such behaviour is tolerated, and I hope this feedback serves as a catalyst for positive change within the store's management and staff. Customers, regardless of their abilities, deserve to be treated with dignity and respect.
December 2023 by Andrew Georgiou
Completely took advantage of young blind disabled man. Went in with S21 Ultra asking to upgrade his phone. Was given £100 part exchange and sold a phone which is a downgrade on all specs from his phone (FE edition phone).When I found out what they had done I went back next day to return it just for manager to smirk and say "return policy only applies online not in store". Didnt offer us any help, when asked if he could put refusal in writing refused that. Then offered to give him £300 part exchange for his new phone he just paid £600 for yesterday. Disgusting behaviour. Worst part is he kept repeating you should have read the fine print at the bottom of the receipt that says no returns to a legally blind man, saying it is his fault he was lied to and sold a worse phone then the one he had. All the other staff are amazing and really understanding.
