February 2024 by Daniel Ward
The terrible staff need to remember they are not doctors and how to speak to people properly if advice isn't asked for it should not be given and certainly not openly discussed loudly infront of other customers. The old lady with long hair in pony tail is a disgrace
January 2024 by tony heron
Been a Customer for over 35 years both of Rowlands and the previous owner. Unfortunately the standard of service has deteriorated badly. I'm not blaming the staff, they have always been great, even when hard pressed. But the length of time it now takes for a prescription to be prepared is getting longer and longer.Just been for a prescription that was ordered a week ago. After a wait of 25 minutes to get to the counter I was informed the item had been out of stock but would be ordered and available this afternoon! So I will have to return and possibly face another lengthy wait. What is the procedure when items are not in stock? Shouldn't the customer be contacted and informed ASAP and not have to wait till calling to the pharmacy, on the presumption that the order is ready?
December 2023 by Maureen Guy
Brilliant service. Wouldn't use anyone else
October 2023 by GW & Rebecca
Helpful and friendly service, was also given a moment when I asked if I could speak in private. There was a little mix up and my husband forgot to check meds just before closing time but they were understanding and able to rectify it. Thank you!
July 2023 by Sonia Heyes
Such a great lovely friendly staff always very helpful. And make sure they are there to help you if needed be .and answer any questions .you may askA great pharmacy ..overall ..
April 2023 by Ray Bentley
Absolutely joke off a team, always missing and owing items. When you question missing items completely lie and say they have been issued. Changed pharmacy now will not be returning.
February 2023 by M
Totally incompetent. Supposed to get text alerts when medication is ready to collect, this doesn't happen. Which means you have to telephone to check if medication is ready: a cheery voice will tell you it's all ready to collect, this is never true !When you arrive the medication is never ready so you are told to either come back or wait. Even when you do this there are often items that are not in stock and you have to return AGAIN, but you've been assured twice that " its all ready to collect "The place is chaotic, boxes of prescriptions stacked all over the floor meaning that even on your 3rd visit you are still kept waiting as they search for your medication.Save yourself the hassle and go elsewhere.
February 2023 by carol wilson
It's ok for what you want and for the price.
February 2023 by Maureen Leatham
Very helpful staff.
February 2023 by R J
Totally incompetent. Supposed to get text alerts when medication is ready to collect, this doesn't happen. Which means you have to telephone to check if medication is ready: a cheery voice will tell you it's all ready to collect, this is never true !When you arrive the medication is never ready so you are told to either come back or wait. Even when you do this there are often items that are not in stock and you have to return AGAIN, but you've been assured twice that " its all ready to collect "The place is chaotic, boxes of prescriptions stacked all over the floor meaning that even on your 3rd visit you are still kept waiting as they search for your medication.Save yourself the hassle and go elsewhere.
July 2022 by Katie Burkert
I will go back in and thank louise personally again but she absolutely went out of her way and above and beyond to help find the drops I needed for my extremely sore eye!Thank you so much louise! It?s starting to feel better already thank you you otherwise I would of been trawling Liverpool for them ????
February 2022 by Pamela Balmforth
Too much single use plastic bags used when issuing prescriptions. I had two items in three plastic bags. One in each and then one to contain both. Some of the bags show a recycling symbol but most Councils do not recycle them.
September 2021 by Carol Lambert
A massive thanks to the Pharmacist who helped with my Mum's difficult prescription. Brilliant friendly and professional team. ??
August 2021 by Stephen Crowe
Staff are fantastic
April 2017 by stuart kenneth whyte
Friendly staff